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- 8 reviews
- 9 likes
Rubbish
Bad installation and won't cover warranty and owner disregarding the warranty and repairs none what a big waste of money will never happen again and have told everyone I know about it
- Incentivised Review No
- Return Claim MadeNo
- System Size2 KW
- Warranty Claim MadeNo
No way do I won't anything to do with solahart ever again info and photos was sent to head office and got no reply
Hi Terry
We are from Solahart Head Office, please supply us with the info and photo's to enable us to look into this for you....
Read more Thank you
Could have been a great product 20 years ago, differently not now
Had installed solar hart system in 2014 .received a larger than normal water bill must have a leak somewhere, notice solar hart panel gushing water phone solar hart it’s out of warranty. What piece of crap.
- Value for Money
- Product Quality
- Customer Service
- Timeliness
- Job Satisfaction
- Rates and Fees
- Installation
- Trustworthiness
- Incentivised Review No
- Return Claim MadeNo
- Store LocationI
- Warranty Claim MadeNo
- Purchase Price$3,500.00
- 2 reviews
If your a Family Don’t get solar hot water
I’ve now had this system for 12 months so this is what I’ve found.
The Good. Plenty of Hot water in summer.
The Bad. One day of cloud in winter with booster on off peak 2 still not enough hot water for a family of 6.
It was explained to me that gov regulations have forced the change in the booster location of the tank which now only heats half the tank whereas my old solar hot water heated the whole tank. I never had a problem with the old system.
So In Regards to this I can’t be critical of solarhart but congratulations to the intellects in...
- Value for Money
- Product Quality
- Customer Service
- Timeliness
- Job Satisfaction
- Rates and Fees
- Installation
- Trustworthiness
- Incentivised Review No
- Return Claim MadeNo
- Store LocationSolarhart lismore
- Panel Purchased 410ltr split hot water
- Warranty Claim MadeNo
- Purchase Price$5,500.00
Seem to work ok but workmanship on the roof terrible
First off sales and admin were really good, the company itself has not contacted me since i sent them an email, does not worry them, When the trades arrived they did not even say they were from solahart, could have been anybody luckily the name was on the truck, the panels, some are under stress, one corner down one corner up, are up and down and not straight on the roof, when I picked the problem i was told it was the roof, and the panel laying crooked on the roof was what they call a uphill system lol, they said it was to late that afternoon ...
Read moreand would come back and remove all panels and rectify, they came back but did not remove all panels just did a patch up job, in there own installation instructions there is supposed to be a gap between the panel, on the long side there is, but short side not, i said to the installer about this missing gap and he said no, i don't think they have a measuring tape, level, or string line, there was pvc glue spilled on the colourbond roof, and no one said anything until asked about it, not good work man ship, i went with a local dealer thinking they will be better than the cheaper systems on tv, wasted our money, Let me say here that the system seems to be working fine and it is only because of poor work habits that it has got to this stage, already one customer turned away after viewing the panels- Value for Money
- Product Quality
- Customer Service
- Installation
- Incentivised Review No
- Return Claim MadeNo
- System Size6.6 KW
- Panel Purchased QCELLS 300w panels
- Warranty Claim MadeNo
- Purchase Price$5,995.00
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Townsville Solahart
I purchased a hot water solar system which is the biggest they have- as recommended by the company of course ($$$$++++). The installation was straight forward, but I’ve had to hound them to come back and fix the system as it was leaning against the wall after the water filled up (which they were reluctant to resolve initially; stating they would only come back out to our place once other jobs had been logged in the area. Clearly just to suit them. Had to pull out the Mum voice to get them to come immediately). The piping was also leaking from t...
Read morehe roof and overall the system is-so far- a big waste of money. I’ve had to use supplemental electricity to keep the water hot on several occasions and I live in NTH QLD. Absolutely ridiculous given the size of the system. Overall do not recommend. Don’t waste your money people!!!! Townsville Solahart themselves are not the greatest company to deal with. Consumers shouldn’t have to constantly bug them to rectify issues. I also wanted additional plumbing work and they said they’d come back to quote me and of course never did. Their loss.- Value for Money
- Product Quality
- Customer Service
- Installation
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- Purchase Price$6,500.00
Misleading and overpriced
We went with solaheart thinking a big name company was the way to go , had their salesman come out and I stated I was interested in a 10kw solar system , he said mate our 6.6kw system is second to none and will do the job you need , they installed a 5kw inverter and now we are stuck with it , long story short we got a $5k system for $10k , misled and ripped off !!!
- Value for Money
- Product Quality
- Customer Service
- Installation
- Incentivised Review No
- Return Claim MadeNo
- System Size5 KW
- Panel Purchased Silhouette
- Warranty Claim MadeNo
- Purchase Price$9,500.00
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Questions & Answers
How do I report solahart and get them to replace my fridge and other white good that were fried when solaharts dodgy inverter caused a power surge? They are ignoring my pleas for help.
I also have problems with Solahart, my Tesla power wall 2 hasn't been working now for nearly 5 weeks, and I keep getting the run around They (Solahart) keep saying its in the hands of Tesla and Tesla ...
Read morehasn't been in contact, I didn't pay Tesla I only had dealings with Solahart Beresfield , It was Them I paid $15,000.00 . so I'm currently filling out the NSW Fair Trading General complaint form , hopefully that gets some results. the ph no for FairTrading is 133 220Hi C.D.H. & Warren
Thank you for reaching out. We are very concerned to hear this as we strive to provide the highest levels of product and service at all times. ...
Read more Are you able to please send an email to solahart@solahart.com.au with your postcode and contact details? We would appreciate the opportunity to look into this for you and contact you directly. We regret that your experience has not been of the standard we pride ourselves on at Solahart and we intend to resolve this for you as soon as possible. Thank you
I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?
Thanks Sammy. These problems would include failing to mention at the time of purchase that the lifetime cost is double what they're advertising? That they're continuing to advertise that their system...
Read mores will "save you money" when this is clearly not the case? And that they don't respond to enquiries about this situation? Have Solahart just given up on customer support? And on complying with consumer laws on advertising products? Worth a complaint to what used to be called Consumer Affairs?Hi Kerry
Thank you for taking the time to contact us. Customer experience is a top priority for us at Solahart so we place great importance on your feedback....
Read more We are very concerned to hear that you have had a negative experience as we strive to provide the highest levels of product and service at all times. Could you please send an email to solahart@solahart.com.au with your contact details? We would appreciate the opportunity to look into this and would like to arrange for you to be contacted. We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you. Thank you
an you get compensated if the solar system is not working and you are waiting ages for a part
No nothing and no contact ever, and will never deal with any company that deal with solahart
Hi Glenda, please email solahart@solahart.com.au - with your details so we can contact you.
Thank you Solahart Australia
Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back
Get an answer from our members and Solahart representatives
Details ·
| Category | Online Shops, Physical Shops, Solar Panel Installers and Solar Retailers |
|---|---|
| After Sales Service | Yes |
| Services Provided | Installer and Solar Product Retailer |
| Clean Energy Council Recognition | Approved Retailer and Member |
| Solar Connection Type | Grid-Connected |
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Hi Terry
Thank you for taking the time to contact us. Customer experience is a top priority for us at Solahart so we place great importance on your feedback....
Read more We are very concerned to hear that you have had a negative experience as we strive to provide the highest levels of product and service at all times. We would appreciate the opportunity to look into this for you. Please contact us direct at Solahart@solahart.com.au and provide us with your postcode. A member of our team will then be in touch to assist you. We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you. Thank you