Solahart

Had a leaking frost valve, regular plumber said contact these people. Was told "You only need one frost valve, we can just remove the leaking one". Two weeks or so later the Solarhart man arrived, frost valve was removed, all fixed..... Until, several weeks and frosts later we heard water running down a downpipe, on a corner of the house we don't pass often. The roof panel where the frost valve was removed had burst, very hard to spot where the panels are situated, could have been losing water for a week, just waiting for the excess water bill. Solar hot water will soon be gone from our roof for good. Not Recommended at all.

the Power wall was installed in may worked well for a period then a fault occurred and it been that way for 16 days,

4/5 months waiting for a warranty test,
no service, still waiting

Rang solar hart on a Monday for 84 year old mother who had no hot water, they sent round sub contractor Tuesday afternoon who told us we needed a new system and that solar hart would send us a quote by the end of week, it’s been one week and still no correspondence from solar hart, great effort from solar hart for an elderly lady in the middle of winter.

On my roof I have a Solahart hot water cylinder. Last year I paid $200 for maintenance and this year it broke down and it turned out that it was due to a short that in their cabling around the junction box (see image of melted box below). They are demanding further $600+ for repairing the damages they caused.

When will people start to realize that if they have solar panels and buy a regular hot water cylinder with a daytime timer for less than 1/3 of their price they are way better of with no running costs and not exposed to be ripped of for overpiced repairs and maintenance charges?
This product is just so unsustainable, customers just forget to do the proper maths to realize that.

I had a bad experience with Solahart. Part of the problem is that each West Australian Company in this case Balcatta and Midland are not run by the same management. One company Midland was prepared to honour the warranty.
History..I had experienced major problems since new install 2021. Not getting satisfactory hot water. The same poor performance existed before the new system was installed. No proper inspection was done prior to installation and the initial problem for poor hot water performance a non performing valve existed with the o...

We recently had a service and recondition performed on an existing Solahart roof top solar hot water system (about 17 years old with no history of maintenance) which has left us with more questions than answers.

Once the service technician was on the roof, within five minutes the technician stated the hot water system was ageing and would likely need to be replaced soon. Two options were discussed, perform a recondition of the system to buy some time, or what was perceived to be his preference, replace the system. When the technician learned ...

So I did a lot of research when my hot water system needed replacing, and I learned a lot.

Firstly, my old roof top mounted SolaHart hot water system was installed in 2006. It lasted nearly 16 years, which is about double the length of time they last now, but more about that later.

I got two quotes. One from Solahart, the other from another hot water system company.
Solahart’s quote was $5600 to replace the gas boosted hot water system and replace it with the same size but this time electric boosted system. 300 litres and two panels.

The quote I got from another company was $3810.00.

Before I went ahead with either company, I did some research....

We received promotional material in our mailbox despite the clear sign saying No Junk Mail. The website shown on the flyer does not exist. I called the phone number shown on the flyer and asked why we had received it. "Sam" told me the Post had distributed it so to take it up with them and told me my question was silly. When I tried to respond she hung up on me before I had the chance. Very rude and insulting. The customer service skills are definitely lacking. I bet if I had called up interested in a purchase I would have gotten a different response. I hold doubts that anyone using their services would be listened to if any sort of disagreement occurred.

My roof was in perfect condition prior to installation of the HWS. I now have to place a tub underneath where the solar panels were installed. Solarhart have not lived up to their promise of warrantying the installation of the unit. Greenwashing turned water on carpet with health hazardous mould.

Bought a house with existing solahart water system. Running poorly since November 2021. Made many calls to the local franchisee for a service, but still no service. No local alternatives.

I insisted on buying a solar system from what was supposed to be the best. We paid considerably more than from a "lesser" company. The salesman was great, but tried to persuade my that I didn't need as large a system as I wanted.

We've never seen that salesman since. His promises have not been met. We 'invested' in the Solaredge system so that we could monitor the system. It has spent more time NOT working than working. Solarhart do not care. They did send out one of their electricians one time: he couldn't get any assistance from the dealer either. Our electricity bills are a similar level to what they were before we installed a 5.5kW Solarhart system. Thanks Solarhart...for nothing.

The worst lack of customer service ever... I originally contacted Solahart for information of my system that wasn't working properly, they advised the plumbers they used and after a month we needed a quote for Sewer connection also. I just happened to request a quote from the same plumbers for 2 different jobs no sooner to be invoiced by Solahart Mandurah. Despite asking if there was a callout fee for plumbing quotes (I was advised no). Amanda Brown has been rude & demanding that because I used the same plumbers they require payment, she is a rogue and wont be getting our business. I have contacted the CCC to report them

Bad installation and won't cover warranty and owner disregarding the warranty and repairs none what a big waste of money will never happen again and have told everyone I know about it

Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.