Solahart

We received promotional material in our mailbox despite the clear sign saying No Junk Mail. The website shown on the flyer does not exist. I called the phone number shown on the flyer and asked why we had received it. "Sam" told me the Post had distributed it so to take it up with them and told me my question was silly. When I tried to respond she hung up on me before I had the chance. Very rude and insulting. The customer service skills are definitely lacking. I bet if I had called up interested in a purchase I would have gotten a different response. I hold doubts that anyone using their services would be listened to if any sort of disagreement occurred.

Bought a house with existing solahart water system. Running poorly since November 2021. Made many calls to the local franchisee for a service, but still no service. No local alternatives.

I insisted on buying a solar system from what was supposed to be the best. We paid considerably more than from a "lesser" company. The salesman was great, but tried to persuade my that I didn't need as large a system as I wanted.

We've never seen that salesman since. His promises have not been met. We 'invested' in the Solaredge system so that we could monitor the system. It has spent more time NOT working than working. Solarhart do not care. They did send out one of their electricians one time: he couldn't get any assistance from the dealer either. Our electricity bills are a similar level to what they were before we installed a 5.5kW Solarhart system. Thanks Solarhart...for nothing.

The worst lack of customer service ever... I originally contacted Solahart for information of my system that wasn't working properly, they advised the plumbers they used and after a month we needed a quote for Sewer connection also. I just happened to request a quote from the same plumbers for 2 different jobs no sooner to be invoiced by Solahart Mandurah. Despite asking if there was a callout fee for plumbing quotes (I was advised no). Amanda Brown has been rude & demanding that because I used the same plumbers they require payment, she is a rogue and wont be getting our business. I have contacted the CCC to report them

Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.

Thankyou to the team at Solarhart Bundaberg. Very professional to deal with and quality workmanship. Wouldn't hesitate to recommend this local business to other members of our community here in Bundaberg.

Hot water system installed in 2017. Since then 80 odd emails, numerous phone calls to and fro and 20 meg data (pictures) to get a working system?? At least 5 visits by Solarhart to "fix"the system. Came home one day and the pump (tank water) was going flat out as the relief valve on the hot water system was jammed open. I rang and told the company that my septic was full of water from it. I was asked so what. So what indeed? we are in the bush so we only have tank water. One glass panel was covered with an aluminium sheet to stop the system get...

Tank is <10 years old. They say they should last 20 - 30 years. But only warranty for 5 years....because our is rusted out throughout already. Concept works brilliant, so find another brand. These are not up to standard.

The salesperson was pretty smooth & showed me all the positive power graphs with the $ saving; however, make sure that the exact model number of inverter & panels are listed on the quote because you may get second-hand, much older & lesser quality products installed, as I did. On the first visit, my existing working solar system was disabled when a worker was injured & I was left with no solar power for 6 days until they returned and installed the system with a second-hand inverter. I was initially contacted and told that there was a couple of ...

Salesman did a great job telling me that when the new solar hot water system was installed to replace an ageing system the existing pipes and cables would be checked for compliance and if anything needed remedied that was included in the price. After installation I discovered that the existing pipes in the loft space did not appear to be insulated which it says in the installation literature is essential. I've called the Newcastle Office several times since December 2020 and I've emailed the salesman. I keep getting told that the top technician...

Dealing with Solahart South West has been the most disappointing experience we've ever had as consumers. We paid a substantial deposit (on the invoice they issued us) to have a solar system installed that would enable us to be almost off the grid. The week prior to installation, they visited our property and realised they couldn't include the water pumps. Without the water pumps we literally have no water and we experience power outages of up to three days (all of which we had explained to the company when we were getting a quote). Previously w...

Don't buy one...!!!
No Customer Service Available After Purchase....!!!
Solarhart couldn't care less once the system is installed and they have your money.
Don't be fooled by the marketing and so called discounts. Once installed, if there is a problem you go to a call centre which may as well be in the Phillipines. The call centre knows NOTHING about Hot Water Systems and they have NO direct contact with contractors....!!! There is absolutely no one i.e. a technician you can call directly to swiftly solve a problem ASAP. You have to sit back an...

I had a solahartL series fitted by Solarhart team Sunshine Coast at the start of winter 2020 1st June and for the whole of winter we have had to turn the BOOSTER ON every morning g no hot water every morning so I can see why the Solahart Solar Hot water system only got 2.6 star rating when the good efficient Solar Systems get 4.5 to 5.0 Star ratings. Looked at problem solving on Google with all Solutions saying I have a Major Costly Problem. I rang team Solahart Sunshine. Coast after nearly 2 weeks a service person came out adjusted a. Valve...

Sales team were excellent, however...

Once the deposit was paid I didn't hear from them, until an SMS message after business hours from one of their subcontractors who did not have the full scope of works. Difficut to get satisfaction once the contract is signed.

Avoid.

Our unit is an Edwards system, 10 yrs old, and existed on the house we purchased 3 yrs ago. We were advised that Solarhart could service these units., even though they are no longer manufactured. We were concerned that the system was not heating properly. Although detailed information had been give to the 'office' when making the booking, the technician was unaware of our issues. The technician arrived and took off one end panel and did a visual inspection only. He said there was no evidence of leaks in the casing or pipes but because the sy...