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Take Your Business Elsewhere
We recently had a service and recondition performed on an existing Solahart roof top solar hot water system (about 17 years old with no history of maintenance) which has left us with more questions than answers.
Once the service technician was on the roof, within five minutes the technician stated the hot water system was ageing and would likely need to be replaced soon. Two options were discussed, perform a recondition of the system to buy some time, or what was perceived to be his preference, replace the system. When the technician learned ...we had an outstanding quotation for a solar PV system from Solahart, he made a call to his office and tried to hard sell us on a combined solar PV system and new roof top solar system at a 'great price', saving us thousands of dollars, but the offer had to be agreed to right then and there. Not liking being hard sold to, and that the quote for the solar PV system was several thousand dollars greater than the other four quotes we obtained, I informed the technician to just perform the recondition service of the roof top system for the additional recondition fee. He continued for 5-10 minutes attempting to hard sell us on the combination solar PV system and new hot water system and eventually gave up and performed the recondition service on the hot water system. When he was completed with his work, he informed us that we would receive a recondition report via email as to what actions were performed and what was replaced from a parts perspective. Over two weeks later, the report was not received. We contacted the admin staff (who were always very polite and engaging on the phone) on two separate occasions to request the report, and just before making a third request, received the report nearly a month after the original work (and which were not given the opportunity to review nor sign as evident in the report at the completion of the work). Due to this delay in receiving the report, I decided to take a cursory look at the hot water system and the work that was done to it using the report as a guide. It appears that potentially only one part was replaced along with one large gob of silicone (both were shiny and new looking compared to the rest of the system). Several of the other external parts stated to have been replaced in the report did not look to be new parts - the original plumbing tape appeared to still be in use. Additional, there were bits and pieces left on the roof that include a plastic coupling/bushing/sleeve, an O-ring left hanging on a water valve, and a small water line filter disc. On top of that, we now have a small leak at one of the water valves that was not there before the work.
Waiting over 4 months for a service and still nothing!
Bought a house with existing solahart water system. Running poorly since November 2021. Made many calls to the local franchisee for a service, but still no service. No local alternatives.
Unprofessional Rogues with Poor customer service
The worst lack of customer service ever... I originally contacted Solahart for information of my system that wasn't working properly, they advised the plumbers they used and after a month we needed a quote for Sewer connection also. I just happened to request a quote from the same plumbers for 2 different jobs no sooner to be invoiced by Solahart Mandurah. Despite asking if there was a callout fee for plumbing quotes (I was advised no). Amanda Brown has been rude & demanding that because I used the same plumbers they require payment, she is a rogue and wont be getting our business. I have contacted the CCC to report them
Stay away from Solahart Hoppers Crossing VIC
Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.
Thankyou to the team at Solarhart Bundaberg. Very professional to deal with and quality workmanship. Wouldn't hesitate to recommend this local business to other members of our community here in Bundaberg.
Tanks rust out prematurely. Absolute crap tanks. Avoid
Tank is <10 years old. They say they should last 20 - 30 years. But only warranty for 5 years....because our is rusted out throughout already. Concept works brilliant, so find another brand. These are not up to standard.
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Sunshine Coast Solahart - Incompetent or Fraudulent? Maybe both.
The salesperson was pretty smooth & showed me all the positive power graphs with the $ saving; however, make sure that the exact model number of inverter & panels are listed on the quote because you may get second-hand, much older & lesser quality products installed, as I did. On the first visit, my existing working solar system was disabled when a worker was injured & I was left with no solar power for 6 days until they returned and installed the system with a second-hand inverter. I was initially contacted and told that there was a couple of ...dents on the front panel & $100 was discounted off the price; however, I later found that the invertor had been previously installed in another person's name & had 2 rusty scratches across the front panel. Solarhart returned a third time to install another inverter which did not work at all. When I heard the van drive away, I immediately checked the system which was alarming with an error code. The inverter Techs in Sydney told me that the person who installed the inverter was obviously untrained and even worst the inverter was not the model that I had paid for. The Operations Manager tried convincing me that the older inverter was better than the later model. His tone changed when I wouldn't swallow the yarn & insinuated that I was a whinger & was responsible for the injured worker (he later vigorously denied that was not his intent). Weeks later, on the fourth visit, another inverter was installed and it worked, yippie. The inverter was still not the model that I paid for but there's no way that I want Solarhart back. I was promised some recompense for having no solar power for weeks & the stress of being stuffed around, but nay. In addition, I don't know what happened to the government grants (STCs) dollars that are always advertised. On at least 4 occasions I tried to find out who the General Manager/Owner of Sunshine Coast Solarhart was, and they refused to tell me. In summary, if you have already paid a deposit & cannot back out of the contract; don't pay the full payment on the day of installation, as demanded. Make sure everything is working as promised and you have had the correct items installed. Once they have your money you go back to the end of the clue and you will be fitted-in, on a slow day. Sunshine Coast Solarhart aren't totally hopeless, the framework is there, with at least 1 management change plus code of conduct/ethics training. All the workers that attended my house were friendly and I have no complaints; 1 worker was obviously untrained in installing inverters but that's not his fault.
Post Installation Customer Service
Salesman did a great job telling me that when the new solar hot water system was installed to replace an ageing system the existing pipes and cables would be checked for compliance and if anything needed remedied that was included in the price. After installation I discovered that the existing pipes in the loft space did not appear to be insulated which it says in the installation literature is essential. I've called the Newcastle Office several times since December 2020 and I've emailed the salesman. I keep getting told that the top technician...would investigate and advise but had no response whatsoever. It appears to me that they just don't care after they have my money! I will not do business with them again and I will be recommending to my many local friends and acquaintances to give them a miss!
Don't Even Consider One...!!!!!
Don't buy one...!!!
No Customer Service Available After Purchase....!!!
Solarhart couldn't care less once the system is installed and they have your money.
Don't be fooled by the marketing and so called discounts. Once installed, if there is a problem you go to a call centre which may as well be in the Phillipines. The call centre knows NOTHING about Hot Water Systems and they have NO direct contact with contractors....!!! There is absolutely no one i.e. a technician you can call directly to swiftly solve a problem ASAP. You have to sit back an...
Absolutely shocking solahart hot water system
I had a solahartL series fitted by Solarhart team Sunshine Coast at the start of winter 2020 1st June and for the whole of winter we have had to turn the BOOSTER ON every morning g no hot water every morning so I can see why the Solahart Solar Hot water system only got 2.6 star rating when the good efficient Solar Systems get 4.5 to 5.0 Star ratings. Looked at problem solving on Google with all Solutions saying I have a Major Costly Problem. I rang team Solahart Sunshine. Coast after nearly 2 weeks a service person came out adjusted a. Valve...said it now works , next morning no Hot Water rang the team again they sent a Service person again after nearly 2 weeks all that was done was water temperatures taken after another 2 weeks still no Hot Water the team came tilted the solar collectors on the roof looks very ugly they said it was fixed again have not had any Solar Hot Walter so rang the team at Solahart again tried to explain the problem was again overtalked interrupted and told to turn THE BOOSTER ON AND LEAVE IT SWITCHED ON then hung up in my Ear so I now would have to pay the extra electricity bill which I noticed on my last bill the electricity consumption had jumped up since last year. It’s now into Spring and still no Solar Hot Water in the morning so I looked up the FEDERAL GOVERNMENT SOLAR WEBSITE AND THAT DESCRIBES THE SOLAHART ELECTRIC BOOSTER SYSTEM THAT REQUIRES BEING SWITCHED ON ALL THE TIME AS “ inefficient and costly cutting in and pre -empting the Solar Sun Heating” After having a Solar Hot Water System for well over 12 years that worked well during Winter it Supplied Hot Water that required some Cold to shower I will continue a report at the end of spring , at the end of summer and in autumn when I will use my 20/21 Family Holiday Savings to buy a New 4.5 to 5.0 Star Solar Hot Water System that works all year round I will then write a report on the difference between Solahart 2,6 star and a 4,5 5,0 star System RobertBarnes SUNSHINE COAST
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Woeful installation experience.
Sales team were excellent, however...
Once the deposit was paid I didn't hear from them, until an SMS message after business hours from one of their subcontractors who did not have the full scope of works. Difficut to get satisfaction once the contract is signed.
Technician absolutely useless.
Our unit is an Edwards system, 10 yrs old, and existed on the house we purchased 3 yrs ago. We were advised that Solarhart could service these units., even though they are no longer manufactured. We were concerned that the system was not heating properly. Although detailed information had been give to the 'office' when making the booking, the technician was unaware of our issues. The technician arrived and took off one end panel and did a visual inspection only. He said there was no evidence of leaks in the casing or pipes but because the sy...stem was so old it probably would not last through the summer, possibly explode, as he felt there must be and internal issue that was not visible from this inspection. He advised to leave the backup electrical switch on 24/7 all year and never turn it off. He said a service of the unit would be a waste of time. He also offered to have the company send out information on a new Solarhart system. Normally the payment is required prior to appointment, however we paid our bill to technician on site and received our invoice the following day. The following day we had another inspection from a private company, on our request. This technician used to work for Solarhart and was considered to be one of their best at the time. He turned off the hot water, disconnected the tank and did a pressure check for leaks as well as a visual inspection. Conclusion - Tank is in perfect working condition. No repairs required and advised that we should get up to another 10 years from this unit. He also advised to use the back up switch for only 2 hrs when required as any longer is totally unnecessary and a waste of electricity. The bill was $40 cheaper and paid after job completed.
Seem to work ok but workmanship on the roof terrible
First off sales and admin were really good, the company itself has not contacted me since i sent them an email, does not worry them, When the trades arrived they did not even say they were from solahart, could have been anybody luckily the name was on the truck, the panels, some are under stress, one corner down one corner up, are up and down and not straight on the roof, when I picked the problem i was told it was the roof, and the panel laying crooked on the roof was what they call a uphill system lol, they said it was to late that afternoon ...and would come back and remove all panels and rectify, they came back but did not remove all panels just did a patch up job, in there own installation instructions there is supposed to be a gap between the panel, on the long side there is, but short side not, i said to the installer about this missing gap and he said no, i don't think they have a measuring tape, level, or string line, there was pvc glue spilled on the colourbond roof, and no one said anything until asked about it, not good work man ship, i went with a local dealer thinking they will be better than the cheaper systems on tv, wasted our money, Let me say here that the system seems to be working fine and it is only because of poor work habits that it has got to this stage, already one customer turned away after viewing the panels
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Company lacks customer values
Installers did a fantastic job on the day. All sub contractors. Very polite and well managed for a big install. More than what can be said from the actual business and their electrician. [name removed] at the mandurah store was extremely bad to deal with from multiple family members.
House nearly suffered a bad electrical fire.... One did happen behind the meter box from bad wiring but luckily being double brick and 2 story it was isolated.
Approached the previously mentioned mandurah store with report from personally hired electrician. Electrical fault due too solar install causing fire.
All received was attitude and no reimbursement. I'll be taking the appropriate action and reporting to electrical board and supplier companies.
Quick reliable service
During the cool part of the year I was happy that the team could act upon my cold showers within a week. John was helpful and educated me about the system well. Had a hot shower that night they were helpful with directions as to the government incentives and did not demand payment straight away
Questions & Answers
I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?
Yes solarhart have problems with maintence that other brands dont have.
Thanks Sammy. These problems would include failing to mention at the time of purchase that the lifetime cost is double what they're advertising? That they're continuing to advertise that their system...s will "save you money" when this is clearly not the case? And that they don't respond to enquiries about this situation? Have Solahart just given up on customer support? And on complying with consumer laws on advertising products? Worth a complaint to what used to be called Consumer Affairs?
Thank you for taking the time to contact us. Customer experience is a top priority for us at Solahart so we place great importance on your feedback....We are very concerned to hear that you have had a negative experience as we strive to provide the highest levels of product and service at all times. Could you please send an email to firstname.lastname@example.org with your contact details? We would appreciate the opportunity to look into this and would like to arrange for you to be contacted. We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you. Thank you
an you get compensated if the solar system is not working and you are waiting ages for a part
No nothing and no contact ever, and will never deal with any company that deal with solahart
Hi Glenda, please email email@example.com - with your details so we can contact you.
Thank you Solahart Australia
Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back
Get an answer from our members and Solahart representatives
|Category||Online Shops, Physical Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
|Solar Connection Type||Grid-Connected|
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