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Solahart

Solahart

1.7 from 62 reviews · View Statistics
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Reviews

1.7
35 reviews
  • Value for Money
    1.7 (27)
  • Product Quality
    2.3 (24)
  • Return Claim MadeYes · No (28)
  • Shipping
    2.0 (2)
  • Customer Service
    1.8 (27)
  • Timeliness
    1.5 (8)
  • Job Satisfaction
    1.7 (7)
  • Rates and Fees
    1.9 (7)
  • Installation
    2.7 (20)
  • Warranty Claim MadeYes (1) · No (27)
  • Purchase Price$7,323.72
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Bad advice + Bad fix = Busted Roof Panels

published

Had a leaking frost valve, regular plumber said contact these people. Was told "You only need one frost valve, we can just remove the leaking one". Two weeks or so later the Solarhart man arrived, frost valve was removed, all fixed..... Until, several weeks and frosts later we heard water running down a downpipe, on a corner of the house we don't pass often. The roof panel where the frost valve was removed had burst, very hard to spot where the panels are situated, could have been losing water for a week, just waiting for the excess water bill. Solar hot water will soon be gone from our roof for good. Not Recommended at all.

  • Timeliness
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Solahart
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Warren Pickles
Warren PicklesHunter Region, NSW

the Powerwall hasn't worked for over 16 days

published

the Power wall was installed in may worked well for a period then a fault occurred and it been that way for 16 days,

  • Value for Money
  • Product Quality
  • Shipping
  • Customer Service
  • Timeliness
  • Job Satisfaction
  • Rates and Fees
  • Installation
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationBeresfield
  • System Size6.5 KW
  • Warranty Claim MadeNo
  • Purchase Price$15,000.00
Solahart
Solahart AustraliaSolahartSend a private message
Solahart
Solahart AustraliaSolahartSend a private message
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John
JohnSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Take Your Business Elsewhere

published
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  • Value for Money
  • Product Quality
  • Customer Service
  • Timeliness
  • Job Satisfaction
  • Rates and Fees
  • Installation
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationSunshine Coast
  • Warranty Claim MadeNo
Solahart
Solahart AustraliaSolahartSend a private message
John
John
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Jennifer
JenniferWanniassa
  • 2 reviews
  • 1 like

Waiting over 4 months for a service and still nothing!

published

Bought a house with existing solahart water system. Running poorly since November 2021. Made many calls to the local franchisee for a service, but still no service. No local alternatives.

  • Value for Money
  • Product Quality
  • Customer Service
  • Timeliness
  • Job Satisfaction
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationNarooma
  • Panel Purchased NA
  • Warranty Claim MadeNo
Jennifer
Jennifer

From Dalmeny not Wanniassa.
Store location is Moruya.
Head office uncontactable

Solahart
Solahart AustraliaSolahartSend a private message
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Jacq
JacqPerth, WA
  • 3 reviews
  • 2 likes

Unprofessional Rogues with Poor customer service

published

The worst lack of customer service ever... I originally contacted Solahart for information of my system that wasn't working properly, they advised the plumbers they used and after a month we needed a quote for Sewer connection also. I just happened to request a quote from the same plumbers for 2 different jobs no sooner to be invoiced by Solahart Mandurah. Despite asking if there was a callout fee for plumbing quotes (I was advised no). Amanda Brown has been rude & demanding that because I used the same plumbers they require payment, she is a rogue and wont be getting our business. I have contacted the CCC to report them

  • Value for Money
  • Customer Service
  • Rates and Fees
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationMandurah
  • Warranty Claim MadeNo
Solahart
Solahart AustraliaSolahartSend a private message
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dharmenpatadia
dharmenpatadiaGreater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes
  • Verified

Stay away from Solahart Hoppers Crossing VIC

published

Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.

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  • Value for Money
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  • Job Satisfaction
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  • Installation
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationSolar Energy System Prewiring
  • Warranty Claim MadeNo
  • Purchase Price$495.00
Solahart
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Money Saver

published

Thankyou to the team at Solarhart Bundaberg. Very professional to deal with and quality workmanship. Wouldn't hesitate to recommend this local business to other members of our community here in Bundaberg.

  • Value for Money
  • Product Quality
  • Customer Service
  • Timeliness
  • Job Satisfaction
  • Rates and Fees
  • Installation
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationBundaberg
  • System Size6.5 KW
  • Panel Purchased 19 SunCell 345W optimizer solar edge
  • Warranty Claim MadeNo
  • Purchase Price$10,831.82
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Related Articles

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Solar panel maintenance: why it's important and what you need to do

Properly maintaining your solar panel system will help ensure it works correctly, safely, and efficiently. We go through what needs to be done so that your system can lower your power bill and let you pocket more savings.

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Solahart rubbish
Solahart rubbishSouth Australia

Tanks rust out prematurely. Absolute crap tanks. Avoid

published

Tank is <10 years old. They say they should last 20 - 30 years. But only warranty for 5 years....because our is rusted out throughout already. Concept works brilliant, so find another brand. These are not up to standard.

  • Value for Money
  • Product Quality
  • Customer Service
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Panel Purchased solahart
  • Warranty Claim MadeNo
  • Purchase Price$4,000.00
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David C.
David C.
  • 2 reviews
  • 4 likes

Sunshine Coast Solahart - Incompetent or Fraudulent? Maybe both.

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Timeliness
  • Job Satisfaction
  • Rates and Fees
  • Installation
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • System Size6 KW
  • Panel Purchased Solahart Silhouette 6kw Premium Plus 7.77kw Pv System
  • Warranty Claim MadeNo
  • Purchase Price$11,884.00
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Pat
Pat
  • 2 reviews
  • 2 likes

Post Installation Customer Service

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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John Vatovec
John VatovecIllawarra, NSW

Don't Even Consider One...!!!!!

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Timeliness
  • Job Satisfaction
  • Rates and Fees
  • Installation
  • Trustworthiness
  • Incentivised Review No
  • Return Claim MadeNo
  • Panel Purchased Solarhart RoofTop
  • Warranty Claim MadeNo
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Rob Barnes
Rob BarnesSouth East Queensland, QLD

Absolutely shocking solahart hot water system

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Installation
  • Incentivised Review No
  • Return Claim MadeNo
  • Panel Purchased Solahart L series
  • Warranty Claim MadeYes
  • Purchase Price$5,600.00
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Stuart C.
Stuart C.Sydney Surrounds, NSW
  • 2 reviews
  • 4 likes

Woeful installation experience.

published

Sales team were excellent, however...

Once the deposit was paid I didn't hear from them, until an SMS message after business hours from one of their subcontractors who did not have the full scope of works. Difficut to get satisfaction once the contract is signed.

Avoid.

  • Value for Money
  • Product Quality
  • Customer Service
  • Installation
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Narelle
NarelleSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Technician absolutely useless.

published
  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
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Brendan M.
Brendan M.Perth, WA
  • 4 reviews
  • 2 likes

Company lacks customer values

published

Installers did a fantastic job on the day. All sub contractors. Very polite and well managed for a big install. More than what can be said from the actual business and their electrician. [name removed] at the mandurah store was extremely bad to deal with from multiple family members.

House nearly suffered a bad electrical fire.... One did happen behind the meter box from bad wiring but luckily being double brick and 2 story it was isolated.

Approached the previously mentioned mandurah store with report from personally hired electrician. Electrical fault due too solar install causing fire.
All received was attitude and no reimbursement. I'll be taking the appropriate action and reporting to electrical board and supplier companies.

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  • Value for Money
  • Product Quality
  • Customer Service
  • Installation
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
  • Purchase Price$6,000.00
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Page 1 of 2

Questions & Answers

C.D.H.
C.D.H.asked

How do I report solahart and get them to replace my fridge and other white good that were fried when solaharts dodgy inverter caused a power surge? They are ignoring my pleas for help.

2 answers
Warren Pickles
Warren Pickles
Solahart
Solahart AustraliaSolahartSend a private message
Kerry MacDermott
Kerry MacDermott asked

I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?

4 answers
Sammy
Sammy

Yes solarhart have problems with maintence that other brands dont have.

Kerry MacDermott
Kerry MacDermott
Solahart
Solahart AustraliaSolahartSend a private message
glenda
glendaasked

an you get compensated if the solar system is not working and you are waiting ages for a part

3 answers
Terry
Terry

No nothing and no contact ever, and will never deal with any company that deal with solahart

Solahart
Solahart AustraliaSolahartSend a private message

Hi Glenda, please email solahart@solahart.com.au - with your details so we can contact you.
Thank you Solahart Australia

glenda
glenda

Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back

Get an answer from our members and Solahart representatives

Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected
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Extra Information

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