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Solar Galaxy

Solar Galaxy

4.8 from 172 reviews · View Statistics
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Reviews

4.8
117 reviews
  • Product Quality
    3.4 (10)
  • Return Claim MadeYes · No (13)
  • Customer Service
    3.3 (12)
  • Timeliness
    4.0 (1)
  • Job Satisfaction
    5.0 (1)
  • Rates and Fees
    5.0 (1)
  • Installation
    3.5 (11)
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Anthony
AnthonySydney, NSW
  • Verified

This was a great experience had no problems with the install and paperwork good job

published

It was real easy done in 1 day the guy’s didn’t leave any mess and were very good at the job

Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
4/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Good service at competitive rates

published

just got my solar panels from mark, good service , competitve rates, good quality. It was a quick process. Good service , competitive rates , good quality.quick process. It was easy to deal with them.

Incentivised Review No
Return Claim MadeNo
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Henry King
Henry KingSydney, NSW

Good and friendly

published

Friendly tradesmen team.Bad point is not to show me how to connect WIFI to the inverter but put this job to the salesman and reading manual.Now I wait for a heavy rain for test of leaking

Product Quality
5/5
Customer Service
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
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Edwina
EdwinaSydney, NSW

Refferal rip off

published

I gave them 5 star last review, but it disappoint me as [Name Removed] promise me to get $100 per refferal if they agreed, but he only gave me $50 what a lier!!!!So frustrating how do you expect to get more customer then.

Product Quality
3/5
Customer Service
2/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
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  • Verified

Scam Scam Scam

published

These guys are a scam. They will pressure you to pay a $50 deposit and you will never hear from them again. They will ignore your emails and calls. They end up blocking my number. Beware scam scam scam.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Billy C
Billy C
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Mano
ManoSydney, NSW

I’m Happy

published

Excellent service and employees. Entire job was done in a day, which was very convenient. Price was well negotiated and affordable. Overall, very happy with the final result of the solar panels. I will recommend this company to friends in the future.

Product Quality
5/5
Customer Service
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
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Good customer service

published

We just had our solar installed and process was easy with Mark keeping us informed all the time. Very good customer service and have no issues with the system after installation.

Customer Service
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
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Venkat
VenkatSydney, NSW

Great Job and Prompt Service

published

The solar panels and inverter installation was very smooth. Ricky and Charlie were very helpful and it was a pleasure to deal with them. The pricing was very competitive. Highly recommend Solar Galaxy.

Product Quality
4/5
Customer Service
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Solar Galaxy
Harry S.Solar Galaxy

Hi Venkat,
Thanks for taking out time to leave a feedback for our company. We will be even more thankful, if you could please share your experiences with your friends and family.

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Dee
DeeSydney, NSW
  • 2 reviews
  • 4 likes

Good Service

published

Installation process was OK without any hassle. Would recommend this company for a great job they are doing. The installation time took approximately 7 hours on a single storey house

Product Quality
4/5
Customer Service
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Solar Galaxy
Harry S.Solar Galaxy

Thanks Dee for leaving a review for us. We will really appreciate, if you could share this with your friends and family. We look forward to keep serving you in future.

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nawneet d.
nawneet d.Sydney, NSW
  • 2 reviews

Poor After Sales

published
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
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Aruna
ArunaSydney, NSW

Happy

published

It took longer than expected from start to finish of installation but I think there was genuine reasons. Ricky was easily contactable and I will recommend him to others. I hope I get the full benefits from the solar energy

Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
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inder
inderSydney, NSW

Excellent service installed well

published

Solar Panels were installed very well, Ricky was very polite and soft spoken. Little mess left behind after installation, bolts, wire, wrapping papers etc. Overall good service and good experience. Highly recommend

Product Quality
5/5
Customer Service
5/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
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WARNING DO NOT USE THEM!!

published

Run from an Indian call centre. never return you calls or emails waited 5 weeks, installers arrived hours late left a mess. paid in full now they claim i still owe them money. if you ever do speak to them they just tell lies.

Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Solar Galaxy
Harry S.Solar Galaxy
Kyle
Kyle

hey you I paid you all I owe check you bank acct

Solar Galaxy
Harry S.Solar Galaxy

Hi Kyle,
Apologies for the mix up. We have received your full payment. Please let us know if you need any help and we will take care of you. Good luck with your system.

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Questions & Answers

RAJBIR SINGH
RAJBIR SINGHasked

Just want to let you know guys my solar panels not feeding in more than 9 kWh a day at the moment…it used to feed in upto 30 kWh a day…The maximum reading I saw till 4000 kWh on box but at the moment not going further 1600 kWh at any time.
As u know we r already in hot days.
My house uses is not that much…I’m still paying electricity bill.
Plz update
Thanks

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rajbir,

Please call us on 1300 339 596 and ask for Charlie.

We will troubleshoot or get the system checked up and fixed if there is a fault.

Regards,
Solar Galaxy Team

Rod Richardson
Rod Richardsonasked

Hi we are moving into a new home at HELENSVALE on the 9/12/2019. It is a four bedroom home with a media room as well. We would not be able to go ahead with installation of system until the 9/12/2019. Would it be possible to get a quote and for it to be done before the 1/1/2020, so as to get current rebate

Thanking you

Rod Richardson

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rod,
Thanks for contacting us. Please give us a call tomorrow on 02 9119 2905 or 0430 480 499.

Steve
Steveasked

Hi
Which panels and inverters do you use on your 6.6kw installs
Thx

1 answer
bish
bish

Hi
Jinko 315 W

Get an answer from our members and Solar Galaxy representatives

Details

CategoryOnline Shops and Solar Panel Installers
Offers Free Standard Shipping No
Solar Connection TypeGrid-Connected and Off-Grid
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
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