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Solar Galaxy

Solar Galaxy

4.8 from 172 reviews · View Statistics
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Reviews

4.8
117 reviews
  • Value for Money
    4.5 (2)
  • Product Quality
    4.5 (2)
  • Return Claim MadeYes · No (2)
  • Customer Service
    3.5 (2)
  • Installation
    4.0 (1)
  • Warranty Claim MadeYes (0) · No (2)
  • Purchase Price$1,425.00
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Sam Sok
Sam Sok
  • 3 reviews
  • 1 like

Excellence service but...

published

Ricky was fast in communication and the installation as well. However I’m not happy with the extra charge $400 for running a conduit outside and into the garage. I wished they would’ve shown me how to connect to wifi.

Value for Money
5/5
Product Quality
5/5
Customer Service
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,850.00
Solar Galaxy
Harry S.Solar Galaxy

Hi Sam,
We have taken your feedback seriously in regards to helping you with your Wifi setup. We were transparent and only passed on the costs for the additional work requested by you at cost. Please call us if you need any further help.

Bernard M.
Bernard M.South-Eastern Region, NSW

How to run a "Business"

published

On reflection, this company did eventually resolve my issues, took a lot longer than it should have done, but I believe that they are trying to offer a good service. They need to remember that customer service is everything and to deliver on time.

Value for Money
4/5
Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased They did not install
Warranty Claim MadeNo
Purchase Price$0.00
Solar Galaxy
Harry S.Solar Galaxy

Questions & Answers

RAJBIR SINGH
RAJBIR SINGHasked

Just want to let you know guys my solar panels not feeding in more than 9 kWh a day at the moment…it used to feed in upto 30 kWh a day…The maximum reading I saw till 4000 kWh on box but at the moment not going further 1600 kWh at any time.
As u know we r already in hot days.
My house uses is not that much…I’m still paying electricity bill.
Plz update
Thanks

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rajbir,

Please call us on 1300 339 596 and ask for Charlie.

We will troubleshoot or get the system checked up and fixed if there is a fault.

Regards,
Solar Galaxy Team

Rod Richardson
Rod Richardsonasked

Hi we are moving into a new home at HELENSVALE on the 9/12/2019. It is a four bedroom home with a media room as well. We would not be able to go ahead with installation of system until the 9/12/2019. Would it be possible to get a quote and for it to be done before the 1/1/2020, so as to get current rebate

Thanking you

Rod Richardson

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rod,
Thanks for contacting us. Please give us a call tomorrow on 02 9119 2905 or 0430 480 499.

Steve
Steveasked

Hi
Which panels and inverters do you use on your 6.6kw installs
Thx

1 answer
bish
bish

Hi
Jinko 315 W

Get an answer from our members and Solar Galaxy representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected and Off-Grid
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