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Solar Galaxy

Solar Galaxy

4.8 from 172 reviews · View Statistics
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Reviews

3.5
4 reviews
5
(1)
4
(2)
3
(0)
2
(0)
1
(1)
  • Value for Money
    4.7 (3)
  • Product Quality
    4.3 (3)
  • Return Claim MadeYes (4) · No
  • Customer Service
    3.5 (4)
  • Timeliness
    2.5 (2)
  • Job Satisfaction
    4.0 (1)
  • Rates and Fees
    4.0 (1)
  • Installation
    4.3 (3)
  • Warranty Claim MadeYes · No (4)
  • Purchase Price$1,883.33
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agnes
agnesSydney, NSW

Deposit not paid back

published

Terrible communications so I decided to cancel after paying a $50 deposit. Still waiting for a refund after 3 weeks. deposit was paid after 3 months of waiting for a response from them.

Customer Service
1/5
Timeliness
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$50.00
agnes
agnes

Got the deposit back--a product of of miscommunication. thank you solar galaxy.

Yes
YesSydney, NSW

Great

published

Well the installatlion was well done without any issues the did looked after my request installation was done quick and on time and thanks to Mark for organizing everything on time

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size6.5 KW
Warranty Claim MadeNo
Purchase Price$2,800.00
Sohail
SohailSouth East Queensland, QLD

Good and nice

published

I had good experience dealing with them from start to end. They did a good job installing panels. The person I deal with Mark Brown was good as he responded very quickly for all my queries. I will recommend them to others.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Dajani Sunny
Dajani SunnySydney Surrounds, NSW

Very fast installation, good customer service.

published

Very fast installation which happened in 2 days time. Also the customer services ver good. I had good good service from the company and easily accessible .I agreed for the installation on Friday and they did the installation on Monday, which was really surprising.

Value for Money
5/5
Product Quality
4/5
Customer Service
4/5
Installation
4/5
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$2,800.00
Solar Galaxy
Harry S.Solar Galaxy

Hi Dajani,
Thanks for taking out time to leave your positive feedback for our business. We will be really thankful, if you could share yoir experiences with your friends and family.

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

RAJBIR SINGH
RAJBIR SINGHasked

Just want to let you know guys my solar panels not feeding in more than 9 kWh a day at the moment…it used to feed in upto 30 kWh a day…The maximum reading I saw till 4000 kWh on box but at the moment not going further 1600 kWh at any time.
As u know we r already in hot days.
My house uses is not that much…I’m still paying electricity bill.
Plz update
Thanks

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rajbir,

Please call us on 1300 339 596 and ask for Charlie.

We will troubleshoot or get the system checked up and fixed if there is a fault.

Regards,
Solar Galaxy Team

Rod Richardson
Rod Richardsonasked

Hi we are moving into a new home at HELENSVALE on the 9/12/2019. It is a four bedroom home with a media room as well. We would not be able to go ahead with installation of system until the 9/12/2019. Would it be possible to get a quote and for it to be done before the 1/1/2020, so as to get current rebate

Thanking you

Rod Richardson

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rod,
Thanks for contacting us. Please give us a call tomorrow on 02 9119 2905 or 0430 480 499.

Steve
Steveasked

Hi
Which panels and inverters do you use on your 6.6kw installs
Thx

1 answer
bish
bish

Hi
Jinko 315 W

Get an answer from our members and Solar Galaxy representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected and Off-Grid
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