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Solar Galaxy

Solar Galaxy

4.7 from 165 reviews · View Statistics
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Reviews

4.7
165 reviews
  • Value for Money
    1.0 (4)
  • Product Quality
    1.4 (5)
  • Return Claim MadeYes (1) · No (4)
  • Customer Service
    1.2 (6)
  • Timeliness
    1.0 (1)
  • Installation
    2.5 (4)
  • Warranty Claim MadeYes (0) · No (5)
  • Purchase Price$1,225.00
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agnes
agnesSydney, NSW

Deposit not paid back

published

Terrible communications so I decided to cancel after paying a $50 deposit. Still waiting for a refund after 3 weeks. deposit was paid after 3 months of waiting for a response from them.

Customer Service
1/5
Timeliness
1/5
agnes
agnes

Got the deposit back--a product of of miscommunication. thank you solar galaxy.

Edwina
EdwinaSydney, NSW

Refferal rip off

published

I gave them 5 star last review, but it disappoint me as [Name Removed] promise me to get $100 per refferal if they agreed, but he only gave me $50 what a lier!!!!So frustrating how do you expect to get more customer then.

Product Quality
3/5
Customer Service
2/5
  • Verified

Scam Scam Scam

published

These guys are a scam. They will pressure you to pay a $50 deposit and you will never hear from them again. They will ignore your emails and calls. They end up blocking my number. Beware scam scam scam.

Value for Money
1/5
Product Quality
1/5
Billy C
Billy C
Sam
Sam
  • 2 reviews

poor after sales service

published

Rickyt will call you day and night until you sign the paper and once you sign the paper, you will not hear form him or anybody from that company.
its been 2 mothns and my solar is still not connected to grid

Value for Money
1/5
Product Quality
1/5
Solar Galaxy
Harry S.Solar Galaxy

Hi Sam,
Really sorry to hear about your experiences with us. This is quite unusual amd we really take this strongly. Please give us a call and we will be happy to help you out.

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nawneet d.
nawneet d.Sydney, NSW
  • 2 reviews

Poor After Sales

published
Value for Money
1/5
Product Quality
1/5

WARNING DO NOT USE THEM!!

published

Run from an Indian call centre. never return you calls or emails waited 5 weeks, installers arrived hours late left a mess. paid in full now they claim i still owe them money. if you ever do speak to them they just tell lies.

Value for Money
1/5
Product Quality
1/5
Solar Galaxy
Harry S.Solar Galaxy
Kyle
Kyle

hey you I paid you all I owe check you bank acct

Solar Galaxy
Harry S.Solar Galaxy

Hi Kyle,
Apologies for the mix up. We have received your full payment. Please let us know if you need any help and we will take care of you. Good luck with your system.

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Questions & Answers

RAJBIR SINGH
RAJBIR SINGHasked

Just want to let you know guys my solar panels not feeding in more than 9 kWh a day at the moment…it used to feed in upto 30 kWh a day…The maximum reading I saw till 4000 kWh on box but at the moment not going further 1600 kWh at any time.
As u know we r already in hot days.
My house uses is not that much…I’m still paying electricity bill.
Plz update
Thanks

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rajbir,

Please call us on 1300 339 596 and ask for Charlie.

We will troubleshoot or get the system checked up and fixed if there is a fault.

Regards,
Solar Galaxy Team

Rod Richardson
Rod Richardsonasked

Hi we are moving into a new home at HELENSVALE on the 9/12/2019. It is a four bedroom home with a media room as well. We would not be able to go ahead with installation of system until the 9/12/2019. Would it be possible to get a quote and for it to be done before the 1/1/2020, so as to get current rebate

Thanking you

Rod Richardson

1 answer
Solar Galaxy
Harry S.Solar Galaxy

Hi Rod,
Thanks for contacting us. Please give us a call tomorrow on 02 9119 2905 or 0430 480 499.

Steve
Steveasked

Hi
Which panels and inverters do you use on your 6.6kw installs
Thx

1 answer
bish
bish

Hi
Jinko 315 W

Get an answer from our members and Solar Galaxy representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected and Off-Grid
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