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Solar Naturally

Solar Naturally (page 2 of 12)

4.3 from 221 reviews

Reviews

(162)
(23)
(4)
(5)
(27)
  • Value for Money
    4.2 (77)
  • Product Quality
    4.5 (71)
  • Return Claim MadeYes (1) · No (63)
  • Customer Service
    4.3 (79)
  • Warranty Claim MadeYes (1) · No (63)
  • Purchase Price$6,440.00 (10)
  • Installation
    4.8 (51)
Kim KAVANAGH

Kim KAVANAGHSydney, NSW

Thank you Solar Naturally

published

My solar panels look fine, and the Solar Naturally team did a good job with the installation. They were on time and they did their job in an efficient way.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Kim, Thanks for taking the time to heave such a positive review on your experience getting solar with our company! Enjoy your solar savings!
Rachel at Solar Naturally

Happy with the service

published

We would highly recommend Solar Naturally. The guys were friendly and they showed up on time. They cleaned up after themselves and did a really great job. They also took the time to show us how the app works!

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally
Jennifer

JenniferSydney, NSW

Happy with the process

published

The panels were installed efficiently and the whole process went smoothly. Happy with the work done and looking forward to the results when the next bill arrives to see how much is being saved!

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
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Linda Smith

Linda SmithSydney, NSW

Great experience from sales to installation!

published

My husband and I were both happy with the service provided by Solar Naturally from the brilliant salesperson to the hassle-free installation from the guys! Overall a positive experience that we would be happy to recommend to others.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Olu. D

Olu. DSydney, NSW

  • 2 reviews

Fantastic service

published

The installation was quick, no hassle. From the very first time, the staff were amazing. The staff that did the installation were professional, they spend time explaining how it is supposed to work, how to check that the system is working well, signs of troubles and how to use the APP to monitore daily generation and even my rebate.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goodwe
System Size5 KW
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1 comment
Solar Naturally
Rachel M.Solar Naturally
Sandra Wehi

Sandra Wehi

  • 2 reviews

Excellent Service

published

Had Neil come and look at my current system He informed us it was invertors he even gave me the contact details of who I should contact. Ended up buying a new system from Neil only because he was so helpful to deal with. Great service by him.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Love our solar!

published

The service was fantastic! Everyone took the time to explain everything to us and answer any questions we had. The installation process was easy as solar naturally dealt with it all and we have been very happy with the benefits we are seeing so far.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Robert

RobertSydney, NSW

Good system and service

published

The panels were installed efficiently and are producing good results which can be tracked via the app, which is very handy. The installers cleaned up after themselves a were very easy to deal with.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
Solar Naturally
Rachel M.Solar Naturally
Robert
Robert

Was wondering what you were doing about the replacement roof tiles.
Regards
Rob

Solar Naturally
Rachel M.Solar Naturally

Hi Rob, Let me chase this up for you. If you could please email me your sales agreement number, full name and address I will follow up with our Service Department. My email is Rachel.mcrae@solarnaturally.com.au
Thank you! :)

Excellent customer service

published

Sign up was great. Liam's demographic & product knowledge was excellent.
Work carried out by tradesmen Wayne & Jared went beyond expectation. Installation was fast and clean, tradesmen explained everything & answered all questions. Would definitely recommend this service to others.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase Price$5,500.00
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1 comment
Solar Naturally
Rachel M.Solar Naturally
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Rogie. O

Rogie. OSydney, NSW

Fantastic team!

published

The whole process was easy especially if you have Jason as your sales rep!
He was easy to talk to and still available even after the installation.
The boys (Nathan and ? ) did a fantastic job . They were on time, friendly
and professional. So highly recommended!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Graham Inglis

Graham InglisSouth East Queensland, QLD

Jack was first class as an installer from Solar Naturally

published

I found Jack to be fantastic as an installer and very professional as well as thorough. He helped me understand the process in detail and I felt very comfortable throughout the process.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Avoid Solar Naturally.

published

Organized an appointment and signed up on the 24/02/20. Following day, we decide to cancel the installation within 10 days as per contract.

Multiple calls and zero response. Very bad service.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Tom
Tom

Quoted too much for an inferior product. Can get a far better system package for the same price.

The installers were excellent

published

The guys who attended to install the solar panels were excellent and did a great job. They took the time to explain how the panels and the app work. Now the solar panels are set up and everything is running well.

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

All went well

published

The installers arrived and set up the solar panels quickly and efficiently. They ran through how the system worked and how to use the app. Everything was very easy and hassle free.

Customer Service
Value for Money
Product Quality
Installation
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1 comment
Solar Naturally
Rachel M.Solar Naturally

Thanks so much for taking the time to write such a detailed review, Cameron! We hope you continue to enjoy your system and we are happy that the process was very easy and hassle free for you!
Rachel at Solar Naturally

James

JamesPerth, WA

  • 2 reviews

Great installation

published

The installation was quick and seamless. Happy with the results and the service provided, with no issues at any stage of the process. Looking forward to seeing the benefits of the panels.

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi James, thank you very much for your review! It is wonderful to here the process was quick and seamless and that you were impressed with the service provided.

Thank you kindly,
Rachel at Solar Naturally.

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Bill

BillSydney, NSW

Impressed with the team

published

The workmen who did the installation were great. Turned up on time and got the job done in one day, despite the weather, then cleaned up after themselves. Really impressed with the service.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Dean BARNES

Dean BARNESSydney, NSW

Great service and installation

published

Very happy with the service and installation, everything so far has gone very well. The guys have been very professional and I would recommend using solar naturally for your solar panels.

Marco

MarcoPerth, WA

  • 2 reviews

Installation was great.

published

Sales person was very knowledgeable. Installation team was very pleasant and the installation was done with care and completed neatly. The only negative was that I was offered a $100 discount for being referred by a friend. When I sought to claim the discount at payment I was told that it had already been included in the price. The treatment of the referral discount in the price could have been more transparent from the outset.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$6,000.00
See all answers
Abbas

AbbasSydney, NSW

Solar panels are working well

published

The installation of the solar panels went very well and the installers explained how everything worked. Downloaded the app and the solar panels are working well. Service was very good.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Dave Zamora

Dave ZamoraPerth, WA

  • 2 reviews

Quick and efficient service

published

Very happy with the service. Everything went well with installation. The installers were quick and efficient and showed me how everything worked. We made some changes to the layout when they arrived, but this wasn't a problem.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Page 2 of 12
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Questions & Answers

Iqbal

Iqbalasked

Can I cancel my contract after sign

3 answers
Bill
Bill

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Solar Naturally
Rachel M.Solar Naturally

Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally

Lukasz
Lukasz

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them

Curious

Curiousasked

We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?

3 answers
New Dad
New Dad

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

New Dad
New Dad

get more qoutes from reputable solar installers. You'll see a big price difference,

Lukasz
Lukasz

Go somewhere else don't waste your money. Biggest buyers remorse here

Peta D.

Peta D.asked

Is solar naturally an accredited installer, I can not find you listed as such?

1 answer
New Dad
New Dad

a certain person from solar naturally is cec registered based on the cec website.

Get an answer from our members and Solar Naturally representatives

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