- Verified customer
Best thing ever!!
Paperwork was simple, quick and organized. The set up was completed quickly and with no problems at all. Everyone at Solar Naturally was professional and friendly. I often recommend this company to everyone who mentions Solar as my bills are almost non existent!!!
Love my new solar panels!
The boys that came to do the install were friendly, polite and efficient. They were quick and worked to a high standard. The panels look great on my roof and I'm loving being able to check how much energy is generated with the simple app that came with the install. Keep up the great work guys!
Excellent product and Service
From the outset we found Solar Naturally professional and helpful. The initial Sales person was extremely informative and knowledgeable and wasn't at all pushy or "wanting" to make a sale, they were focused on ensuring we were getting a system that fitted our budget and needs for now as well as the future. The install process was so quick and painless and the team were professional and well mannered.
Could not have gone any smoother
I can highly recommend Solar Naturally, if you're thinking about solar panels. The sales person was very knowledgeable and friendly. Everything was explained in great detail and the ability to pay the system off over time, was a bonus. Installation was on time as promised and very professional. The whole process was very smooth and the savings were instantly evident in our first bill. You will not be disappointed if you choose this company.
Sales staff were really friendly and clear about the product and how everything would work. I was pleasantly surprised at how organised and disciplined Solar Naturally staff were in installing the system precisely as promised in the date and time promised. No dramas at all. System was up and running immediately after. It was all just very easy and straightforward. Admin with Synergy was mostly sorted by Solar Naturally. We're very happy with the system. No regrets.
Cancelled the contract- Nothing but red flags
I rang them up for a meeting after getting a door knock just to quote and get info only to get an extremely pushy sale. I told them I wanted to look into it before I decide but she insisted I sign up now saying I always have the option to cancel within 10 days. She mentioned the government rebate ended the next day so I better hurry up and join (which I didn't believe one bit) and theres a 25 year warranty to the product and my power bill to be reduced to only $80 (sounded too good to be true). It took me as quick as 2 hours after signing for me to cancel as the repayment total would be $6500 which they didn't mention and even then I had to be very firm when I cancelled as they were again pushy.
- Verified customer
Perfect from start to finish
It seems every solar company has good and bad reviews so choosing based on reviews was a little daunting.
Like most products in the world - cheapest isnt always the best, and we knew with solar we werent just paying for the product, but the quality of the install, the design and the aftersales service. We wanted a company who has been around and would stay around and we feel comfortable with our choice. The sales process was smooth and clear. The installers were professional and discussed panel layout pros and cons and the inverter placement i...
Review collected in partnership with Solar Naturally
Questions & Answers
Can I cancel my contract after sign
For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.
Rachel M.Solar Naturally
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Rachel - Solar Naturally
We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?
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