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Solar Power Nation

Solar Power Nation Questions & Answers

4.3 from 980 reviews

19 questions from our users

Udugama

Udugamaasked

I am waiting for my referral $100/- gift card since June 2019. Have called numerous times along with emails.
What's the hold up ?

1 answer
Solar Power Nation
Simran R.Solar Power Nation

Dear Customer,

Kindly email me at simran@solarpowernation.com.au with the details of the person you had referred along with your bank account details and I'll get your referral bonus transferred.

Regards,
SPN Online.

nagem1982

nagem1982asked

How come I cant get some one to do the connection from the inverter to the meter box after 4 weeks of being put on roof my father and neighbour are waiting as well had 2 dates but a no show invoice number is098267682

4 answers
Solar Power Nation
Simran R.Solar Power Nation

Dear Customer,

We are not able to locate you from your invoice number, Kindly provide your quotation number so that we could help you to sort the matter, or send in your contact details via email at simran@solarpowernation.com.au .

Regards,
SPN online

nagem1982
nagem1982

Customer name is russell muldoon

Solar Power Nation
Simran R.Solar Power Nation

Dear Russell,

The matter has been resolved with your father.
We have arranged a call back for you tomorrow in the morning as per your convenience.

Regards,
SPN Online.

Trac

Tracasked

Hi
I had deposited for my system since 13th September 2019. I still dont have it install yet. Your sale reps always promised but it not happen.
I tried to call in Wetherill park office today 3 difference numbers but no phone answer (now it 930)
Are you still operating?
Regards
Trac

14 answers
Solar Power Nation
Simran R.Solar Power Nation

Hi Trac, If you can please, give me your name on the invoice and invoice number, then I will be able to look it up for you.

Trac
Trac

Name trac quang ha
Invoice inv 09137489
Invoice dated 13 September 19

Trac
Trac

I still have another promised.
I have another 2 houses need solar. Ken and Garry was highly recommended here. Are they work in Wetherill park office too. How do I contact them.
The person answer phone want me to deal with him only and the call was not pass on. But sorry I dont want to make same mistake twice. How can I contact ken or Garry.

Alvaro

Alvaroasked

How come this company isn't a Clean Energy Council Approved Retailer ,bit off a concern

1 answer
Solar Power Nation
Elena J.Solar Power Nation

Dear Customer

We are CEC Approved Member which is basically the same thing as we abide by the CEC Rules and Regulations of installation, all the products we sell are CEC approved and all our installers are CEC Accredited.

Regards
SPN Online

Wai S.

Wai S.asked

QN-073119159 checking on an installation date because calling repeatedly doesn't work and been put on hold for 15min.

5 answers
Solar Power Nation
Elena J.Solar Power Nation

Dear Customer
Thanks for giving your quote number. We will arrange a call back for you from my operations head today.
Please apologise for any inconvenience caused.

Regards
SPN Online

Wai S.
Wai S.

Hi Elena
Thanks for quick reply but no one call me back yesterday or today as you have written here. It's been more than 5 weeks since I have paid the deposit. The sale person said would be installed in about 3 weeks. That makes me wonder you guys are doing business or politics.

Trac
Trac

Hi Wai
Sorry for any inconvenience
I am a bit frustrated to wait for my solar to install.
Do you have your system install yet

Anne T.

Anne T.asked

Hi Solar Power Nation,
Just wanted to know if you install solar in Orange, N.S.W.?
Thank you

1 answer
Solar Power Nation
Elena J.Solar Power Nation

Hi Anne

Please give us your contact details and one of our sakes rep will contact you for the quote.

Regards
SPN Online

John

Johnasked

Hi ! After system installed, how long I have to wait for electricity company to install new meter?

3 answers
Solar Power Nation
Elena J.Solar Power Nation

Hi John

We cannot assure you how much time it will take for your electricity retailer to come and install the smart net meter. We believe it will be best if you follow up with your electricity provider to get the exact time that they will take to do that.

Regards
SPN Online

John
John

Thanks for your quick response! Do you think better I should contact with my energy retail company to approve solar installation before you install it, or your company do it on my behalf?

Solar Power Nation
Elena J.Solar Power Nation

Hi John

The paperwork will be submitted by us you dont have to worry about that. Please let me know your Invoice Number so that I can confirm if we have submitted your paperwork and let you know about it.

Regards
SPN Online

Kevin B.

Kevin B.asked

Before I post a negative post on here. I have put a deposit on a system and have been contating the sales rep Mohit Singh since 17 July to organisean installation date with mo response. When I ring I just get a messge bank.
Can someone from Solar Power Nation rectify this.

Inv 03255500

3 answers
Solar Power Nation
Elena J.Solar Power Nation

Dear Kevin,

We apologies for any inconvenience caused. We got your invoice number with us and we will be more than happy to look into this matter on high priority and get back to you.

Regards
SPN Online

Kevin B.
Kevin B.

Thanks for the response just an installation date would be great.

Kevin B.
Kevin B.

Hi Mark and James
I recieved your email saying I would would recieve an answer to my installation date, tomorrow, that was last week. On top of making contact with your sales rep on the 12th July trying to organize an installation date.
I am losing faith in Solar Power Nation. Phone calls are quich when your trying to sign us up for a sale.

SAM

SAMasked

What about in Greenacres? I have a newly built house with single phase, how much will it cost me? How to get rebate also?
Thanks

1 answer
Solar Power Nation
Solar Power NationSolar Power Nation

Hi Sam,

Thanks for your query.
We have to customize Quotation for you so kindly contact us at 1300 853 393 to find out your best price.

Regards
SPN Online

Alan L.

Alan L.asked

is the $2200 after grant rebate?

2 answers
Nkp
Nkp

Yes

Solar Power Nation
Solar Power NationSolar Power Nation

Thats Correct Alan,

The price is after the Federal Rebate, however you may still be eligible for any state rebates .

Regards
SPN Online

Aris P.

Aris P.asked

I have been paid deposite since more than 3 months ago.
And till now no install it yet.
Aris P

3 answers
Solar Power Nation
Solar Power NationSolar Power Nation

Hi Aris,

Thanks for your inquiry . We are more than happy to help out. Please leave your Quotation Number or Invoice Number and we can update you on current installation status.

Regards
SPN Online

Aris P.
Aris P.

QN-022310985

Solar Power Nation
Solar Power NationSolar Power Nation

Hi Aris,

Our installation team has scheduled this installation for you and they will update you with installation date soon.

Regards
SPN Online

mick king

mick kingasked

Hi solar power nation, how do I find out when my install might start . thanks

7 answers
Solar Power Nation
Solar Power NationSolar Power Nation

Hi Mick,

Thanks for your inquiry . We are more than happy to help out. Please leave your Quotation Number or Invoice Number and we can update you on current installation status.

Regards
SPN Online

mick king
mick king

thanks for you fast response.
QN-01218946

Solar Power Nation
Solar Power NationSolar Power Nation

Hi Mick,

Thanks for providing that . I have confirmed with the installation team, that an installation will be scheduled within 6-10 Business Days. We are hoping for an install late next week at your property. Thanks for your understanding and patience. If you have any more questions, we are more than happy to help out.

Regards

SPN online

Ryan

Ryanasked

Who is responsible at SPN for handling refunds?

I am tired of waiting and want my refund SPN.

4 answers
Solar Power Nation
Solar Power NationSolar Power Nation

Hi Ryan,

We do apologize for any inconvenience to you. Can you kindly share your Invoice number with us so that we can refund your money.

Hope to hear from you soon.

Regards
SPN Online

Ryan
Ryan

Pls look up the chain of comments.
I have already provided my invoice number.

Ryan
Ryan

Invoice 02265345

Peter

Peterasked

Why wont you reply to any of my attempts to contact you? Simple question

1 answer
Solar Power Nation
Solar Power NationSolar Power Nation

Hi Peter,

Hope you are doing well,

Can you kindly share your Invoice number with us so that we can look into matter and will get back to you as early as possible.

Regards
SPN Online

MRT

MRTasked

Why is there such a delay on installation?

2 answers
Des
Des

I only had a short delay due to tile brackets being brought out for a tin roof but was only a few days delay, my son went through them and his system was installed in less than a week after ordering it

Solar Power Nation
Solar Power NationSolar Power Nation

Hi MRT,

Hope you are doing well, Can you kindly provide us with your Invoice Number so that we can check the progress on installation and what can be reason for delay in installation.

Hope to hear from you soon.

Just disappointed

Just disappointedasked

I put a review up .. and it has been pending now for 4 days? Why is that?

No answers
Saad

Saadasked

Hi,
I have been trying to get a refund for a cancelled contract since last week. The person dealing with me is giving different time frames at different times and not much willing to escalate to get the refund processed. Can you please help me with that.
Regards
Saad

1 answer
Brad C
Brad C

.

Saad

Saadasked

Hi,
I have been trying to get a refund for a cancelled contract since last week. The person dealing with me is giving different time frames at different times and not much willing to escalate to get the refund processed. Can you please help me with that.
Regards
Saad

No answers
Ken F

Ken Fasked

Who did the installation? Phone number?

1 answer
Solar Power Nation
Solar Power NationSolar Power Nation

Hi ken
Please call 1300 853 393 we will give you the information as we can not put details of our installers on public forum.
Regards
Solar power nation

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