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Solar Power Nation

Solar Power Nation

4.3 from 1,202 reviews

Reviews

3.1

14 reviews
5
(5)
4
(3)
3
(0)
2
(0)
1
(6)
  • Value for Money
    3.4 (14)
  • Customer Service
    3.0 (14)
  • Timeliness
    1.0 (1)
  • Job Satisfaction
    1.0 (1)
  • Rates and Fees
    1.0 (1)
  • Installation
    3.4 (14)
  • Product Quality
    2.9 (14)
  • Return Claim MadeYes (14) · No
  • Warranty Claim MadeYes (14) · No
  • Purchase PriceA$2,914.70 (10)
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Deepak Kumar

Deepak KumarSydney, NSW

Wrong installation & very bad customer service

published

I just my Solar panels got installed by them couple of months ago. They have installed the panels on the roof gutter which damaged the roof & now roof started leaking which costing a lot of money for me to fix. I have tried to contact them at least million times to rectify the problem but no response from them. How could they have done the disaster & now nobody is taking the initiative to fix it. I would highly recommend beware from them & get your solar panels installed by professional people who at least have the knowledge about the correct procedures.
Strongly saying avoid these crooks.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
System Size6.6 KW
JulianCairns

JulianCairnsSouth East Queensland, QLD

  • 7 reviews
  • 20 likes

Absolutely the worst business I have ever had to deal with.

published

The panel installation was installed on the incorrect roof that was designed by their engineer ???? Sam. It was installed so as to create a dangerous roof access situation and on the flat section instead of the 25 degree pith???. Then after 1 day it stopped working. 10 days later, no correspondence returned. Absolutely terrible service.
System is being removed and dumped and another company starting again. Give this business a very wide berth.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Solar Power Nation
Simran R.Solar Power Nation
JulianCairns
JulianCairns

Seriously, your business has ignored me for the last 3 weeks, now you want to communicate. QN-061034795.

This great. It's exciting.

published

This is exciting because hope it's really would help us. And also it is new for us. Everything is perfect.Good to have solar power nation. Perfect installation and satisfied quite installers as well.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Solar power nation
System Size6.6 KW
Purchase PriceA$2,599.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Bindi

BindiCentral West, NSW

Perfect

published

Good and don’t have any issue at the moment. Good price with good deal and the staff are very friendly plus good customer services. Thank you we are enjoy our solar panel.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

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Steve

SteveSydney, NSW

Faulty system for last 2 months been reported and no action been taking very poor response from customer service

published

Very poor customer service nearly 2 months of calls and emails on order to fix faulty solar system so far no response or action been taking not happy at all

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased They say is Candian
System Size6.6 KW
Purchase PriceA$2,600.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation
Mojgan I.

Mojgan I.Perth, WA

This is good I just like that

published

Every thing was good just long time for dates installation must waiting if the team put more staffing for installation solar system I think don’t want waiting long time for that.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased 22 panels
System Size6.6 KW
Purchase PriceA$2,450.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Gurcharan Singh

Gurcharan SinghMetropolitan Adelaide, SA

Very very good response and very quick I like it

published

Mr Garry Singh is very good man and hard worker . You can give to call any time he will give you very good response. I strongly recommend.Good service from company .

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
System Size6.6 KW
Purchase PriceA$2,599.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Garry was very quick to process my request and email the next steps.

published

The panel installation was quick and easy. Garry organised the dates over the phone and it was as easy as that! I would recommend this to my neighbours and friends.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Excellent job done

published

Very good panels good installation I have no any issues, good price running very good, service r very nice and communication r very good very helping people everything very good

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Saj
System Size6.6 KW
Purchase PriceA$2,500.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Tony Moores

Tony MooresSydney, NSW

Excellent support

published

My system has been fantastic, I wish I installed it years ago. I recently did have a fault with my inverter but Simran and Hazel went above and beyond to make sure it was fixed before Christmas. Thanks guys really appreciated.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Suntech
System Size6.6 KW
Purchase PriceA$2,400.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

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Peter C.

Peter C.

  • 3 reviews

Do not even think of using this company horrific

published

7 weeks with a burn outs invertor due to an incorrect installation.
Over 40 phone calls, countless emails and still nothing.
Zero after sales service.
Beware beware run for your life.
Currently in discussions with ACA, to try to close this min down.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Goodewe
System Size6.6 KW
Purchase PriceA$2,899.00
DougJ

DougJGreater Melbourne (Metropolitan), VIC

After sales service doesnt exist

published

2 weeks ago our solar installation caught fire melting all the conduit and wire covering coming from the solar panels. Dozens of phone calls to them saying the wires were still live didnt seem to worry them. Excuse after excuse as to why they hadnt rung us back or done anything about it.
If there is warranty issue i dont expect too much help from solar power nation

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Jinko
System Size6.6 KW
Purchase PriceA$4,000.00
Sargon

SargonSydney, NSW

Bad costumes service

published

very bad service From word go the process was bad , we had the quote, paid the deposit and had the install without any issues. But after 2 months the system stopped working and Every email was not responded to and I been 4 weeks waiting and have not been fixed yet not Recommended waist of money

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Goodwe
System Size5 KW
Purchase PriceA$3,000.00
1 comment
Solar Power Nation
Elena J.Solar Power Nation
Baljit Mehrok

Baljit MehrokSydney, NSW

  • Verified customer

Good customer service

published

We are happy with that product we are happy with customer service and special thanks for Sydney staff and they know the values of customer and we are happy your company thanks

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Longi
System Size6.6 KW
Purchase PriceA$4,100.00
1 comment
Solar Power Nation
Solar Power NationSolar Power Nation

Review collected in partnership with Solar Power Nation

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Dave

Daveasked

Do you like to take peaples money and leave them with a none working system and not fix it rubbish business your company shouldn't be allowed to trade

5 answers
Solar Power Nation
Simran R.Solar Power Nation

Dear Customer,

We apologize for any inconvenience caused, kindly share your invoice or quotation number and we will look into the matter with highest priority.

Regards,
SPN Online.

Dave
Dave

I sent i letter to head office haven't heard back yet next step fair trading

Dave
Dave

Inv050910673

Lynn j

Lynn jasked

Has anyone dealt with this company and installation in the Wollongong, Lake Illawarra NSW area?

Regards
Darrell

1 answer
Tejinder S.
Tejinder S.

i have not, but i am sure if you speak to Rob at the sales team he can take care of you
thanks
TJ

lescann

lescannasked

Where do i find your terms & conditions and guidelines

1 answer
Solar Power Nation
Simran R.Solar Power Nation

Hey Les

Our terms and conditions are a part of the quotation which we share with you. The terms and conditions are detailed and contain all relevant clauses to protect both the consumer and the company.

Please let us know if you are interested in a quote and we will share it with you.

Regards
Solar Power Nation

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