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Solar Power Nation

Solar Power Nation

4.3 from 1,200 reviews

Reviews

2.8

24 reviews
5
(8)
4
(3)
3
(0)
2
(1)
1
(12)
  • Value for Money
    3.1 (22)
  • Customer Service
    2.7 (23)
  • Installation
    3.1 (21)
  • Product Quality
    3.0 (20)
  • Return Claim MadeYes (24) · No
  • Warranty Claim MadeYes (13) · No (9)
  • Purchase PriceA$2,485.50 (14)
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Reviewer Photos & Videos

JulianCairns

JulianCairnsSouth East Queensland, QLD

  • 7 reviews
  • 20 likes

Absolutely the worst business I have ever had to deal with.

published

The panel installation was installed on the incorrect roof that was designed by their engineer ???? Sam. It was installed so as to create a dangerous roof access situation and on the flat section instead of the 25 degree pith???. Then after 1 day it stopped working. 10 days later, no correspondence returned. Absolutely terrible service.
System is being removed and dumped and another company starting again. Give this business a very wide berth.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Solar Power Nation
Simran R.Solar Power Nation
JulianCairns
JulianCairns

Seriously, your business has ignored me for the last 3 weeks, now you want to communicate. QN-061034795.

This great. It's exciting.

published

This is exciting because hope it's really would help us. And also it is new for us. Everything is perfect.Good to have solar power nation. Perfect installation and satisfied quite installers as well.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Solar power nation
System Size6.6 KW
Purchase PriceA$2,599.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Bindi

BindiCentral West, NSW

Perfect

published

Good and don’t have any issue at the moment. Good price with good deal and the staff are very friendly plus good customer services. Thank you we are enjoy our solar panel.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Steve

SteveSydney, NSW

Faulty system for last 2 months been reported and no action been taking very poor response from customer service

published

Very poor customer service nearly 2 months of calls and emails on order to fix faulty solar system so far no response or action been taking not happy at all

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased They say is Candian
System Size6.6 KW
Purchase PriceA$2,600.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

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  • Verified customer

Good service

published

The installation was completed 3 days back. No issues up to date. The job was done quickly without any damages to the tiles. The electrician did a very good job

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Review collected in partnership with Solar Power Nation

Mohamed N.

Mohamed N.Sydney, NSW

  • 2 reviews
  • Verified customer

This company is untrusted and they dont have qualified installers

published
Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased none
1 comment
Solar Power Nation
Simran R.Solar Power Nation
Mojgan I.

Mojgan I.Perth, WA

This is good I just like that

published

Every thing was good just long time for dates installation must waiting if the team put more staffing for installation solar system I think don’t want waiting long time for that.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased 22 panels
System Size6.6 KW
Purchase PriceA$2,450.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Gurcharan Singh

Gurcharan SinghMetropolitan Adelaide, SA

Very very good response and very quick I like it

published

Mr Garry Singh is very good man and hard worker . You can give to call any time he will give you very good response. I strongly recommend.Good service from company .

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
System Size6.6 KW
Purchase PriceA$2,599.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

Garry was very quick to process my request and email the next steps.

published

The panel installation was quick and easy. Garry organised the dates over the phone and it was as easy as that! I would recommend this to my neighbours and friends.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Solar Power Nation
Simran R.Solar Power Nation

Excellent job done

published

Very good panels good installation I have no any issues, good price running very good, service r very nice and communication r very good very helping people everything very good

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Saj
System Size6.6 KW
Purchase PriceA$2,500.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation

The reviewer stated that an incentive was offered for this review

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Don't be fooled by this company

published
Customer Service
Value for Money
Installation
Return Claim MadeYes
Tony Moores

Tony MooresSydney, NSW

Excellent support

published

My system has been fantastic, I wish I installed it years ago. I recently did have a fault with my inverter but Simran and Hazel went above and beyond to make sure it was fixed before Christmas. Thanks guys really appreciated.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Suntech
System Size6.6 KW
Purchase PriceA$2,400.00
1 comment
Solar Power Nation
Simran R.Solar Power Nation
  • Verified customer

wont refund deposit

published

I have been trying to get a refund for over 12 mths now. I have spoken to multiple people and all say "sorry about this we will fix it up straight away" yeah right.

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
8 comments
Solar Power Nation
Simran R.Solar Power Nation
Shaun
Shaun
Solar Power Nation
Simran R.Solar Power Nation

Please share your invoice number or contract number you signed with us

Vinh Nguyen

Vinh NguyenMetropolitan Adelaide, SA

  • 2 reviews

The Panels are very good. Quick respond. Easy to contact

published

Extremely fast to install. It took just a few days from the day I signed the contract then you install it
This sort of the Panel gives me a lot of electricity. When ever I contact to this company you all the time satify me and respond very quick. I am completly happy and recomment Solar Power Nation to every one
I am c

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Panel Purchased Canadian Panels
System Size6.6 KW
Purchase PriceA$2,600.00
1 comment
Solar Power Nation
Solar Power NationSolar Power Nation

The reviewer stated that an incentive was offered for this review

Peter C.

Peter C.

  • 3 reviews

Do not even think of using this company horrific

published

7 weeks with a burn outs invertor due to an incorrect installation.
Over 40 phone calls, countless emails and still nothing.
Zero after sales service.
Beware beware run for your life.
Currently in discussions with ACA, to try to close this min down.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Goodewe
System Size6.6 KW
Purchase PriceA$2,899.00
DougJ

DougJGreater Melbourne (Metropolitan), VIC

After sales service doesnt exist

published

2 weeks ago our solar installation caught fire melting all the conduit and wire covering coming from the solar panels. Dozens of phone calls to them saying the wires were still live didnt seem to worry them. Excuse after excuse as to why they hadnt rung us back or done anything about it.
If there is warranty issue i dont expect too much help from solar power nation

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Jinko
System Size6.6 KW
Purchase PriceA$4,000.00

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Sargon

SargonSydney, NSW

Bad costumes service

published

very bad service From word go the process was bad , we had the quote, paid the deposit and had the install without any issues. But after 2 months the system stopped working and Every email was not responded to and I been 4 weeks waiting and have not been fixed yet not Recommended waist of money

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Goodwe
System Size5 KW
Purchase PriceA$3,000.00
1 comment
Solar Power Nation
Elena J.Solar Power Nation
James

JamesSydney, NSW

  • Verified customer

Do not trust this company! They just want your deposit and address for get the Government solar rebet!

published
Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased not installed
8 comments
Solar Power Nation
Elena J.Solar Power Nation
James
James
Solar Power Nation
Elena J.Solar Power Nation
Vincent Joseph

Vincent Joseph

  • 2 reviews
  • 3 likes

Terrible

published

I signed up with Solar power nation for 6.6KW offer in 24/06/2019and I used to get every hour till the time I signed up. After paying initial deposit I had to follow up on Installation date and then I started to get surprises as I was told after 5 weeks that 21 panels can't fit on my roof they can only put 16 panels. Ty hen I asked my deposit back they did not give my money back. I rang many times to [name removed] it's going to voice mail. I would like to say people to avoid Solar Power Nation.

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Not installed
Purchase PriceA$50.00
3 comments
Vincent Joseph
Vincent Joseph

I don't recommend this Installer

Solar Power Nation
Elena J.Solar Power Nation
Vincent Joseph
Vincent Joseph

I have already send to you a couple of times. Please ask Jordan Singh. Thanks.

Raj

RajNew South Wales

  • 2 reviews
  • 1 like

Additional cost post acceptance of order and before Installation

published

I signed up with Solar power nation for 6.6KW offer in Jun'19 and I used to get every hour till the time I signed up. After paying initial deposit I had to follow up on Installation date and then I started to get surprises as I was told first time that 21 panels can't fit on my roof and later SNP said they can do it and came for Installation. On Installation day I was told part of my roof in Klip lock and they need special kit for installation panel and I was told that I need to pay additional $700 just for that and spoke to Sales manager who was talking to me and I was given lame excuse that team could not access roof from Google maps. I am not struggling to get refund for my deposit to be aware of this company !!!

Installation
Return Claim MadeYes
Warranty Claim MadeNo
4 comments
Solar Power Nation
Elena J.Solar Power Nation
Raj
Raj

INV06146221 Dated 14/6/2019

Raj
Raj

Hi Mark, Can I get response/update as I have provided requested info?

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Questions & Answers

Dave

Daveasked

Do you like to take peaples money and leave them with a none working system and not fix it rubbish business your company shouldn't be allowed to trade

5 answers
Solar Power Nation
Simran R.Solar Power Nation

Dear Customer,

We apologize for any inconvenience caused, kindly share your invoice or quotation number and we will look into the matter with highest priority.

Regards,
SPN Online.

Dave
Dave

I sent i letter to head office haven't heard back yet next step fair trading

Dave
Dave

Inv050910673

Lynn j

Lynn jasked

Has anyone dealt with this company and installation in the Wollongong, Lake Illawarra NSW area?

Regards
Darrell

1 answer
Tejinder S.
Tejinder S.

i have not, but i am sure if you speak to Rob at the sales team he can take care of you
thanks
TJ

lescann

lescannasked

Where do i find your terms & conditions and guidelines

1 answer
Solar Power Nation
Simran R.Solar Power Nation

Hey Les

Our terms and conditions are a part of the quotation which we share with you. The terms and conditions are detailed and contain all relevant clauses to protect both the consumer and the company.

Please let us know if you are interested in a quote and we will share it with you.

Regards
Solar Power Nation

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