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I signed up with Solar power nation for 6.6KW offer in 24/06/2019and I used to get every hour till the time I signed up. After paying initial deposit I had to follow up on Installation date and then I started to get surprises as I was told after 5 weeks that 21 panels can't fit on my roof they can only put 16 panels. Ty hen I asked my deposit back they did not give my money back. I rang many times to [name removed] it's going to voice mail. I would like to say people to avoid Solar Power Nation.
Additional cost post acceptance of order and before Installation
I signed up with Solar power nation for 6.6KW offer in Jun'19 and I used to get every hour till the time I signed up. After paying initial deposit I had to follow up on Installation date and then I started to get surprises as I was told first time that 21 panels can't fit on my roof and later SNP said they can do it and came for Installation. On Installation day I was told part of my roof in Klip lock and they need special kit for installation panel and I was told that I need to pay additional $700 just for that and spoke to Sales manager who was talking to me and I was given lame excuse that team could not access roof from Google maps. I am not struggling to get refund for my deposit to be aware of this company !!!
They take your $100
In the process of going to the proper authorities with this company. Took a $100 . No contact for months . Got fed up calling them and submitted a cancellation form . Many phone calls to them with no refund. Had enough ! Stay away they should be investigated!!
Excellent service !!
Solar power nation got best price in the market. Solar power nation was not only best in price but best in customer service. I recommended solar power nation to others. Thanks solar power nation
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Give fake dates stay out of these guys
Still waiting for my deposit money.
No emails or phone calls once you put your deposit money. Chased them up nemurous times for my deposit money as they kept giving fake installation date.nil as yet
Good customer service
We are happy with that product we are happy with customer service and special thanks for Sydney staff and they know the values of customer and we are happy your company thanks
Review collected in partnership with Solar Power Nation
Questions & Answers
As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,
Why has no one bothered to respond to any of my calls or emails.
Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.
This company is a joke, how did they get their licence to trade in Australia?
Solar Power Nation
We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.
This is not correct.........................!??!!
SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.
Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??
Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.
This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!
Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?
The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?
My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.
Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.
DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?
What a clowns outfit this circus is?
We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)
I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.
Wondering how to contact him? Please let me know.
Solar Power Nation
We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.
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|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Member|
|Solar Connection Type||Grid-Connected|
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