Reviewer Photos & Videos
Do Not Trust This dishonest Company !! They are not licenced !!
Shame on Solar Power Nation !!
Having pleaded and waited for a honest response from Solar Power Nation for over a month, I got the very opposite!!
They have now told me they are unwilling to pay me for any of the damages they caused.
They had offered only $150 on Tuesday 25th May to fix $750 worth of damage that they caused to my roof and guttering while installing Solar Panels. As I didn’t accept this measly sum offered to me, they have now changed their tune saying that they didn't cause any of damages to my property and SPN are not going...
Stopped working within one month
Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not
Worst customer service ever - caused my house to flood
1 month on from my last issue and this company continue to fail and disappoint, providing below terrible service. 2 nights ago my house flooded from all the rain - this happened because of the low quality workmanship carried out by solar power nation (after multiple phone calls and emails, they sent someone who only completed half the repair 1 month ago and never completed the job). I sent an urgent email with photos explaining the urgent situation and they did not acknowledge it. After several phone calls to the telephone messaging service the...y have now employed (who cannot do anything except pass on messages) I finally got a call back on Friday afternoon saying he will contact the tradespeople and call me back with a time they will come to fix it (over the weekend). Never called back. It has been pouring down rain and my house is a mess not to mention the long list of damages. This company are quick to take your money but aftersales they do not care one bit. I will be taking further action.
Terrible customer service.
Despite a target date of the end of January, I'm still waiting for my solar panels. They hardly respond to any requests for updates. No communication when they cancelled my installation at short notice, It took 3 phone calls to get a confirmation that they will not be attending on that day.
Update: They have finally installed my System, arrived unannounced and was just lucky that my wife was at home. The installers whilst friendly left rubbish everywhere, including cigarette butts in the garden and on the roof.
The final straw was when it r...ained after installation, we now have a damp spot in the ceiling where on inspection the installers have cracked a tile into multiple pieces exposing the ceiling cavity. They have also failed to respond to any request to repair the damage. Overall, I do not recommend this company at all.
No after sales service
Wifi connection issues with solar inverter since installation last year in August 2020 remains unresolved. Customer service support is unsatisfactory. Limited or no follow up support from Solar Powernation.
Lucky to those customers who has no installation problems !
Great after sales service makes purchase even more satisfying
Solar system works well but a water leak appeared a couple of years after installation. Isha and the after sales team were great in arranging a prompt repair. Many thanks
***UPDATED***Top End Products at very low prices decent service provided. Poor After sales service SHOCKING!!!
Installation team of 3 - clean and efficient - polite and respectful tradesman.
in and out within the day. for the quality of products i purchased- they were by far the cheapest. Lots of scammers in the industry always choose a Clean energy council (CEC) retailer as opposed to a member. They use all products certified by the CEC - including fire retardant silicon for wiring.
Updated - So the install went brilliantly the after service is a joke - We were told smart meter installation form will be arranged by the SPN - We waited 2.5 weeks th...en we completed the form ourselves and submitted it to our electricity provider - after we submitted the form now SPN are requesting we complete the same form so that they can send it off. I wrote an email explaining whats happened during the 3 weeks of nil contact. It seems Shaun the account manager has no tact in communication the last email sent was an attachment with Subject line FWD: Need Signature. If its that important and you cant read the email thread i suggest a phone call would have been more effective. I had already responded to Hazel who contacted 3 weeks after the install. Its such a shame from a 5 star review (the installers were brilliant - as was the sales team - RE Jas) Now to an overall bad review due to a lack of after sales customer service that is delayed, unresponsive and not helpful at all. I would actually like to discuss the process with the owners of the company to provide this feedback.
Do not use this company, very unprofessional
This company was so nice & answered all my calls and emails at first until after installation it was a NIGHTMARE!!! They installed my solar and then 1 week later it rained and I had leaks come inside my house, my house is brand new and I’ve never had any issues until the solar was installed 1 week later I had water leaks which wrecked my blind motors. I have been trying for 4 weeks now for the company to come out to fix and they keep ignoring me! My husbands a builder and went on the roof and has found over 20 broken tiles, the installers did n...ot replace the tiles they broke during installation even though we had given them the spare tiles upon installation if they needed. Solar power nation sent out in-experienced staff to install the system who couldn’t even speak English properly and were driving a budget hire truck, I had a bad feeling from the start of installation by the look of the workers and my feeling was right. Do not do the same mistake I did and use this company, you will regret it and it will cause you more headache and money then saving in the long run.
Well organised company
Solar Power nation is well organised company. They are customer focused and give priority to customer requests. They have installed solar panel accurately. Solar Panels are getting max sun light. Installers having good workmanship. Overall sales to service experience is excellent. Highly recommend to family and families.
Dont' risk it
They will be cheap upfront but when something goes wrong they will take months to fix the issue.
Water leaking is a big problem and you won't know until it's hit the walls and caused damage.
They are not responding to my emails and calls.
Reasonable service at reasonable price
The installation was quick and worked well. I have an issue now being resolved after 12 months where output has fallen greatly.
Also they refused to install on the due date at another investment property location nearby because of Terra cottage tiles. We found another company to do for a moderate cost increase. Why???
My solar panels system not installed correctly. Inverter should be wifi enabled but it not. Warranty service is only on paper. If you call them you won't hear from them. First time you call for service they will answer the phone but next time they won't even bother to answer. Then you have to call from different number. When they first installed my system I gave then 5 star ratings.
Review collected in partnership with Solar Power Nation
Wrong installation & very bad customer service
I just my Solar panels got installed by them couple of months ago. They have installed the panels on the roof gutter which damaged the roof & now roof started leaking which costing a lot of money for me to fix. I have tried to contact them at least million times to rectify the problem but no response from them. How could they have done the disaster & now nobody is taking the initiative to fix it. I would highly recommend beware from them & get your solar panels installed by professional people who at least have the knowledge about the correct procedures.
Strongly saying avoid these crooks.
Beware! There does not appear to be any after sales service.
22 solar panels/huawei inverter installed in may. Meter reconfigured june. No feed in tariff back to the grid since installation. Complained to spn. No response. Now with nsw fair trading.
Absolutely the worst business I have ever had to deal with.
The panel installation was installed on the incorrect roof that was designed by their engineer ???? Sam. It was installed so as to create a dangerous roof access situation and on the flat section instead of the 25 degree pith???. Then after 1 day it stopped working. 10 days later, no correspondence returned. Absolutely terrible service.
System is being removed and dumped and another company starting again. Give this business a very wide berth.
Questions & Answers
As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,
Why has no one bothered to respond to any of my calls or emails.
Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.
This company is a joke, how did they get their licence to trade in Australia?
We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.
This is not correct.........................!??!!
SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.
Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??
Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.
This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!
Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?
The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?
My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.
Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.
DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?
What a clowns outfit this circus is?
We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)
I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.
Wondering how to contact him? Please let me know.
We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.
Get an answer from our members and Solar Power Nation representatives
|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Member|
|Solar Connection Type||Grid-Connected|
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