1 photo
Solar Power Nation

Solar Power Nation

4.4 from 1,726 reviews · View Statistics

Reviews

  • Value for Money
    3.9 (258)
  • Product Quality
    3.6 (243)
  • Return Claim MadeYes · No (283)
  • Customer Service
    3.3 (262)
  • Warranty Claim MadeYes (15) · No (250)
  • Purchase Price$3,092.33
  • Timeliness
    3.4 (81)
  • Job Satisfaction
    3.7 (82)
  • Rates and Fees
    3.9 (77)
  • Installation
    3.7 (221)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

problem with sems portal app .thanks to NEEL IT MAY BE FIXED

published

I have googwe power supply 10kw single phase invereter 28 panels .

also have sems portal which I`m not happy with and I have the app on my phone ( iPhone 6 )

I think that app has a problem because some days it doesn't work then after 3 or 4 days I will start working again I`ve had this problem since day one . but since yesterday (17-6-2021 ) NEEL has been helping me to to fix the problem so today its working KEEL gave me his phone number so I can ring him if I have a problem . I think some one should look at the app .

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedJINKO
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Simon
SimonMelbourne
  • 3 reviews
  • 1 like
  • Verified

Hopeless company

published

Extremely difficult with this company. Headache from start and I am still being told things that are not happening. My Account Manager is not even contactable.

Please find another provider, I highly encourage not to use this company

The response from the company is a fair example of how they treat their customers. To make accusations that I am a liar and to provide proof of purchase is dumb founded. How about ask for further details and stop there.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Simon
Thanks for your feedback. First of all please share your receipt number or contract number so we can sort the situation for you on highest priority
SPN Online

Excellent service!

published

As from beginning, communication was excellent followed by great customer service. Jay is a very helpful person. Installation went well and after completion of work the salespersons were very good at answering inquiries.

Value for Money
Product Quality
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Marek
MarekPerth, WA
  • 2 reviews

Great performance

published

The panel installation process was well executed. A specific problem was encountered with missing 3-phase cable between the inverter and the meter. The meter had been originally installed as detached from the house. This issue was resolved promptly with the expert advice and help from the installer. The solar system was commissioned successfully providing solar energy as per design.
A data logger gives ongoing solar energy data on my mobile phone thus allowing for huge savings of energy from the grid.

  • Thumbnail
Value for Money
Product Quality
Trustworthiness
Incentivised ReviewNo
Return Claim MadeNo
System Size6.66 KW
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

Quick and easy process to install Solar Panel

published

I am satisfied with the service from start to end. The installation process was quick and easy to manage. Price was very competitive compare to leading providers.
Alex was helpful in term of connecting the inverter to the app.
However, different team members were asking similar questions and documents multiple time, this is a company process issue. The installer was not behaving professional, leaving the mess behind.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Tim
TimSouth East Queensland, QLD

Prompt and lovely service

published

Shaun was great over the phone and so was Joggir the installer. System runs a dream. Onky issue which was minor was it took 3 installation dates to install as the first the whole kit hadn't arrived (covid) and secondly a weather delay but solar power nation were efficient to follow up.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedRisen
Warranty Claim MadeNo
Purchase Price$4,999.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Tom
TomSydney, NSW

Good service

published

Good price and fast services. I am quite setisfied with everything. Installation team exlpained ecery thing when asked, and cleaned the site. Sales and customer services were quite nice and helpful.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Steven
StevenSydney Surrounds, NSW

Frustrating and time-consuming design issues; once resolved installation was fast

published

Initial design issues took longer than necessary to resolve. The installation team were fast, professional and helpful. Neel was very helpful in setting up monitoring. Happy with system and value.

Value for Money
Product Quality
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13.2 KW
Panel PurchasedRisen 370W
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Jaswinder S.
Jaswinder S.
  • 4 reviews
  • 2 likes

Solar power nation is a Complete joke

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Solar Power Nation
Hayley S.Solar Power Nation
Jaswinder S.
Jaswinder S.

All installed and ready to go !!!

published

Panel install was done efficiently and a lot quicker than anticipated.Panel design was changed to suit efficiency and overall look, very happy with how discreet it looks.Original install date was changed but was communicated early and changes made

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedSeraphim 370w panels Growatt inverter
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Nanda
NandaHunter Region, NSW
  • 3 reviews

Good experience with solar installation

published

Was a fairly straightforward process. Booking was easy. Scheduled for installation about 6 weeks after confirmation of installation. Contractors came in and did all the installation in about 4-5 hours. System up and running.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSeraphim
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

Problems were solved

published

We had some delays. The original consultant apparently quit and left many files open. A new consultant Josh Singh picked up our case and pushed it though.

He was always available to assist.

Sub contracting installation team were quick and efficient.

Well done and thank you.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedLongi
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

The installers were great, professional and very helpful.

published

Installation was great very professional would recommend to friends and family. Company service was ok they didn't contact me for months then rang day before installing. But happy with product.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

Good service, came highly recommended by next-door neighbour and not disappointed.

published

All went smoothly. My only suggestions are:

Be more explicit about need to purchase roof tiles well in advance.
Be more explicit that removal of old solar panels does NOT include disposal, as 'remova' generally implies complete disposal for the average resident.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed
  • 2 reviews

Stopped working within one month

published

Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
4 comments
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed

Complaint ticket no 925
Inv-101313260

Solar Power Nation
Hayley S.Solar Power Nation
Page 1 of 19
See all Solar Power Nation reviews

Questions & Answers

Curtis A.
Curtis A.asked

As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,

No answers
Ed B.
Ed B.asked

Why has no one bothered to respond to any of my calls or emails.

Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.

This company is a joke, how did they get their licence to trade in Australia?

5 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.

Regards,
SPN Online

Ed B.
Ed B.

This is not correct.........................!??!!

SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.

Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??

Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.

This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!

Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?

The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?

My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.

Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.

DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?

What a clowns outfit this circus is?

Ed B.
Ed B.

We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)

Barefoot K.
Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

See all Solar Power Nation questions

Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.