Reviewer Photos & Videos
The staffs are helpful and on time to install the system. They also explain to us how it works and the basic thing needs to do to maximize the solar outcome.
Do Not Trust This dishonest Company !! They are not licenced !!
Shame on Solar Power Nation !!
Having pleaded and waited for a honest response from Solar Power Nation for over a month, I got the very opposite!!
They have now told me they are unwilling to pay me for any of the damages they caused.
They had offered only $150 on Tuesday 25th May to fix $750 worth of damage that they caused to my roof and guttering while installing Solar Panels. As I didn’t accept this measly sum offered to me, they have now changed their tune saying that they didn't cause any of damages to my property and SPN are not going...
In one word I would say “excellent service “
Overall excellent service,the installation team and the inverter fixed team were exceptionally great. very professional and punctual. Among the team, mention this person’s name specifically, Alex who is very transparent and very clear on the technical department. And special thanks for the holiday vouchers by solar power nation. I strongly recommend your service to everyone.
Thanks and Regards
Stopped working within one month
Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not
The process from the start and to the end (installation) was perfect, flawless and clear. Every step was followed by good communication and advice. I will fully recommend this company and congratulate them for being very transparent and honest.
Worst customer service ever - caused my house to flood
1 month on from my last issue and this company continue to fail and disappoint, providing below terrible service. 2 nights ago my house flooded from all the rain - this happened because of the low quality workmanship carried out by solar power nation (after multiple phone calls and emails, they sent someone who only completed half the repair 1 month ago and never completed the job). I sent an urgent email with photos explaining the urgent situation and they did not acknowledge it. After several phone calls to the telephone messaging service the...y have now employed (who cannot do anything except pass on messages) I finally got a call back on Friday afternoon saying he will contact the tradespeople and call me back with a time they will come to fix it (over the weekend). Never called back. It has been pouring down rain and my house is a mess not to mention the long list of damages. This company are quick to take your money but aftersales they do not care one bit. I will be taking further action.
Terrible customer service.
Despite a target date of the end of January, I'm still waiting for my solar panels. They hardly respond to any requests for updates. No communication when they cancelled my installation at short notice, It took 3 phone calls to get a confirmation that they will not be attending on that day.
Update: They have finally installed my System, arrived unannounced and was just lucky that my wife was at home. The installers whilst friendly left rubbish everywhere, including cigarette butts in the garden and on the roof.
The final straw was when it r...ained after installation, we now have a damp spot in the ceiling where on inspection the installers have cracked a tile into multiple pieces exposing the ceiling cavity. They have also failed to respond to any request to repair the damage. Overall, I do not recommend this company at all.
Excellent Service from start to finish!
I have looked at getting Solar for a very long time! I cannot thank Jordon Singh from Solar Power Nation enough for all his assistance in making the transition so easy, which can be quite stressful.
Affordable! Quick installation!! Just connected to our power supplier today. Here is hoping for cheaper bills!!!
Review collected in partnership with Solar Power Nation
No after sales service
Wifi connection issues with solar inverter since installation last year in August 2020 remains unresolved. Customer service support is unsatisfactory. Limited or no follow up support from Solar Powernation.
Lucky to those customers who has no installation problems !
Easy for process, no issues with company, installation perfect, labor good working, save a lot time for customers , everything done in 1 day , easy application and payment , concerns for customer check up by phone
Perfect and efficient
The technicians arrived on time installed the equipment's and everything is working very efficiently.
We have made the right decision on choosing Solar Power Nation as they have saved us money on our electricity bill and also because of the friendly service in every inquiry.
***UPDATED***Top End Products at very low prices decent service provided. Poor After sales service SHOCKING!!!
Installation team of 3 - clean and efficient - polite and respectful tradesman.
in and out within the day. for the quality of products i purchased- they were by far the cheapest. Lots of scammers in the industry always choose a Clean energy council (CEC) retailer as opposed to a member. They use all products certified by the CEC - including fire retardant silicon for wiring.
Updated - So the install went brilliantly the after service is a joke - We were told smart meter installation form will be arranged by the SPN - We waited 2.5 weeks th...en we completed the form ourselves and submitted it to our electricity provider - after we submitted the form now SPN are requesting we complete the same form so that they can send it off. I wrote an email explaining whats happened during the 3 weeks of nil contact. It seems Shaun the account manager has no tact in communication the last email sent was an attachment with Subject line FWD: Need Signature. If its that important and you cant read the email thread i suggest a phone call would have been more effective. I had already responded to Hazel who contacted 3 weeks after the install. Its such a shame from a 5 star review (the installers were brilliant - as was the sales team - RE Jas) Now to an overall bad review due to a lack of after sales customer service that is delayed, unresponsive and not helpful at all. I would actually like to discuss the process with the owners of the company to provide this feedback.
This is perfect
Very easy the panel installation process
No issue , always been contact while working on panel installation , after installation they called me to confirm with me that evening is going good .
Excellent service on very cheap price
They are very professionals and they did what they promise really very happy...keep it up solar power nation.. you peoples are amazing..excellent service on very cheap price...thanks again and best of luck
It was very easy process. No issue with company. Everything was simple. Dealing with company for installation was very simple.
Questions & Answers
As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,
Why has no one bothered to respond to any of my calls or emails.
Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.
This company is a joke, how did they get their licence to trade in Australia?
We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.
This is not correct.........................!??!!
SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.
Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??
Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.
This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!
Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?
The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?
My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.
Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.
DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?
What a clowns outfit this circus is?
We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)
I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.
Wondering how to contact him? Please let me know.
We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.
Get an answer from our members and Solar Power Nation representatives
|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Member|
|Solar Connection Type||Grid-Connected|
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