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Solar Power Nation

Solar Power Nation

4.4 from 1,731 reviews · View Statistics

Reviews

3.5

60 reviews
  • Value for Money
    3.7 (46)
  • Product Quality
    3.6 (43)
  • Return Claim MadeYes (18) · No (29)
  • Customer Service
    3.3 (48)
  • Warranty Claim MadeYes (50) · No
  • Purchase Price$3,029.63
  • Timeliness
    3.4 (26)
  • Job Satisfaction
    3.4 (28)
  • Rates and Fees
    3.5 (25)
  • Installation
    3.7 (47)
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Reviewer Photos & Videos

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Mohammad Saiful Huq Sady
Mohammad Saiful Huq SadySouth East Queensland, QLD
  • Verified

excellent

published

The staffs are helpful and on time to install the system. They also explain to us how it works and the basic thing needs to do to maximize the solar outcome.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
System Size8 KW
Panel PurchasedSungrow
Warranty Claim MadeYes
Purchase Price$3,899.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

  • Verified

Do Not Trust This dishonest Company !! They are not licenced !!

published
  • Thumbnail
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size9.9 KW
Panel PurchasedNegligent Solar Panels
Warranty Claim MadeYes
Purchase Price$3,899.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

In one word I would say “excellent service “

published

Overall excellent service,the installation team and the inverter fixed team were exceptionally great. very professional and punctual. Among the team, mention this person’s name specifically, Alex who is very transparent and very clear on the technical department. And special thanks for the holiday vouchers by solar power nation. I strongly recommend your service to everyone.
Thanks and Regards
Tony Augustine

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSofar
Warranty Claim MadeYes
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed
  • 2 reviews

Stopped working within one month

published

Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
4 comments
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed

Complaint ticket no 925
Inv-101313260

Solar Power Nation
Hayley S.Solar Power Nation
Neeraj M
Neeraj MSydney, NSW
  • 2 reviews

Exceptional service

published

The process from the start and to the end (installation) was perfect, flawless and clear. Every step was followed by good communication and advice. I will fully recommend this company and congratulate them for being very transparent and honest.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$2,649.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Hellohello
HellohelloSydney
  • 2 reviews

Worst customer service ever - caused my house to flood

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
10 comments
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number as we dont see any of this complaint that match our records. Please share your inv number or guve your name on legal contract you have with us.

Hellohello
Hellohello

Maybe if you checked your emails you would know the complaint. Your managers know exactly the issue and refuse to ring me or speak when I ring.

Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number if you are customer to us.

RPowell
RPowellCentral West, NSW

Terrible customer service.

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
5 comments
Solar Power Nation
Hayley S.Solar Power Nation
RPowell
RPowell

Hi SPN invoice is SRN-110371024
Regards

Solar Power Nation
Hayley S.Solar Power Nation
Eric
EricSouthern and Hills, SA
  • 3 reviews
  • Verified

Excellent Service from start to finish!

published

I have looked at getting Solar for a very long time! I cannot thank Jordon Singh from Solar Power Nation enough for all his assistance in making the transition so easy, which can be quite stressful.
Affordable! Quick installation!! Just connected to our power supplier today. Here is hoping for cheaper bills!!!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Solar Power Nation

Angry customer
Angry customerSydney, NSW

No after sales service

published

Wifi connection issues with solar inverter since installation last year in August 2020 remains unresolved. Customer service support is unsatisfactory. Limited or no follow up support from Solar Powernation.
Lucky to those customers who has no installation problems !

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedGoodwe inverter
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Huu Tri nguyen
Huu Tri nguyenSydney, NSW

Perfect

published

Easy for process, no issues with company, installation perfect, labor good working, save a lot time for customers , everything done in 1 day , easy application and payment , concerns for customer check up by phone

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Panel PurchasedSOFAR 5KTLM-G2
Warranty Claim MadeYes
Purchase Price$2,449.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Moe
MoeSydney, NSW

Perfect and efficient

published

The technicians arrived on time installed the equipment's and everything is working very efficiently.
We have made the right decision on choosing Solar Power Nation as they have saved us money on our electricity bill and also because of the friendly service in every inquiry.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSAJ Electrics
Warranty Claim MadeYes
Purchase Price$2,300.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Andrew
AndrewSydney, NSW

***UPDATED***Top End Products at very low prices decent service provided. Poor After sales service SHOCKING!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.65 KW
Panel PurchasedHyundai Energy Solutions 350w
Warranty Claim MadeYes
Purchase Price$4,799.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Vishal patel
Vishal patel Metropolitan Adelaide, SA

This is perfect

published

Very easy the panel installation process
No issue , always been contact while working on panel installation , after installation they called me to confirm with me that evening is going good .

Value for Money
Product Quality
Trustworthiness
Customer Service
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$2,650.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Excellent service on very cheap price

published

They are very professionals and they did what they promise really very happy...keep it up solar power nation.. you peoples are amazing..excellent service on very cheap price...thanks again and best of luck

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedI don’t know
Warranty Claim MadeYes
Purchase Price$2,199.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Soham
SohamSydney, NSW

Very good

published

It was very easy process. No issue with company. Everything was simple. Dealing with company for installation was very simple.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.2 KW
Panel PurchasedThe Risen
Warranty Claim MadeYes
Purchase Price$2,700.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Page 1 of 4
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Questions & Answers

Curtis A.
Curtis A.asked

As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,

No answers
Ed B.
Ed B.asked

Why has no one bothered to respond to any of my calls or emails.

Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.

This company is a joke, how did they get their licence to trade in Australia?

5 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.

Regards,
SPN Online

Ed B.
Ed B.

This is not correct.........................!??!!

SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.

Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??

Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.

This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!

Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?

The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?

My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.

Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.

DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?

What a clowns outfit this circus is?

Ed B.
Ed B.

We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)

Barefoot K.
Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

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Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected
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