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Solar Power Nation

Solar Power Nation

4.4 from 1,731 reviews · View Statistics

Reviews

3.0

36 reviews
  • Value for Money
    3.1 (29)
  • Product Quality
    3.0 (27)
  • Return Claim MadeYes (30) · No
  • Customer Service
    2.9 (30)
  • Warranty Claim MadeYes (18) · No (11)
  • Purchase Price$2,690.23
  • Timeliness
    3.3 (10)
  • Job Satisfaction
    3.4 (10)
  • Rates and Fees
    3.3 (10)
  • Installation
    3.2 (26)
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Reviewer Photos & Videos

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  • Verified

Do Not Trust This dishonest Company !! They are not licenced !!

published
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Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size9.9 KW
Panel PurchasedNegligent Solar Panels
Warranty Claim MadeYes
Purchase Price$3,899.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Kumod
KumodSydney, NSW

Excellent

published

Everything went smoothly, neel and Gary were extremely helpful and cooperative, neel went beyond his work and help me to set up wifi and get connected with agl, much appreciated!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size5 KW
Panel PurchasedLonger and goowee
Warranty Claim MadeNo
Purchase Price$3,100.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Huu Tri nguyen
Huu Tri nguyenSydney, NSW

Perfect

published

Easy for process, no issues with company, installation perfect, labor good working, save a lot time for customers , everything done in 1 day , easy application and payment , concerns for customer check up by phone

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Panel PurchasedSOFAR 5KTLM-G2
Warranty Claim MadeYes
Purchase Price$2,449.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Moe
MoeSydney, NSW

Perfect and efficient

published

The technicians arrived on time installed the equipment's and everything is working very efficiently.
We have made the right decision on choosing Solar Power Nation as they have saved us money on our electricity bill and also because of the friendly service in every inquiry.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSAJ Electrics
Warranty Claim MadeYes
Purchase Price$2,300.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

Unrespectful staff

published

They are the worst company ever and I will sue you to refund my money, I paid AUS 2600 for nothing, they couldn't solve my problem and did not try to help.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,600.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Ahmed,
Please share your receipt number or contract number so we can find you in our system. looking forward to your reply and apologies for any inconvenience caused.
SPN Online

Vishal patel
Vishal patel Metropolitan Adelaide, SA

This is perfect

published

Very easy the panel installation process
No issue , always been contact while working on panel installation , after installation they called me to confirm with me that evening is going good .

Value for Money
Product Quality
Trustworthiness
Customer Service
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$2,650.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sofija S.
Sofija S.Perth, WA

This is perfect

published

A very good.5 star.excelent work .Good person in compani.Fast work.Befriend tim.good good work.Very easy process.Great job good servis .Everything is ok

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$2,390.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

shammi45
shammi45Sydney, NSW
  • 3 reviews
  • 3 likes
  • Verified

Terrible

published

My solar panels system not installed correctly. Inverter should be wifi enabled but it not. Warranty service is only on paper. If you call them you won't hear from them. First time you call for service they will answer the phone but next time they won't even bother to answer. Then you have to call from different number. When they first installed my system I gave then 5 star ratings.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedLongi
Warranty Claim MadeYes
Purchase Price$4,100.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Solar Power Nation

Alan Chan
Alan ChanSydney, NSW

Excellent value and friendly service

published

Account Manager Sam Smith shows his professional and assistance on this project, he fully understand what the client required. Well organised and co-operated with Simon (installer). Simon has full knowledge of the solar products, offers friendly and effective service. He is very friendly and gentle to the clients and takes extreme care on the installation, even he provides good suggestions making easy in the project.

Good value and excellent service

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Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedRisen Energy Co., Ltd model of solar panel : RSM132-6-370M
Warranty Claim MadeNo
Purchase Price$2,650.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Deepak Kumar
Deepak KumarSydney, NSW

Wrong installation & very bad customer service

published

I just my Solar panels got installed by them couple of months ago. They have installed the panels on the roof gutter which damaged the roof & now roof started leaking which costing a lot of money for me to fix. I have tried to contact them at least million times to rectify the problem but no response from them. How could they have done the disaster & now nobody is taking the initiative to fix it. I would highly recommend beware from them & get your solar panels installed by professional people who at least have the knowledge about the correct procedures.
Strongly saying avoid these crooks.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share us your invoice number so we can find your name in our system

JulianCairns
JulianCairnsSouth East Queensland, QLD
  • 8 reviews
  • 21 likes

Absolutely the worst business I have ever had to deal with.

published

The panel installation was installed on the incorrect roof that was designed by their engineer ???? Sam. It was installed so as to create a dangerous roof access situation and on the flat section instead of the 25 degree pith???. Then after 1 day it stopped working. 10 days later, no correspondence returned. Absolutely terrible service.
System is being removed and dumped and another company starting again. Give this business a very wide berth.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
Solar Power Nation
Hannah KSolar Power Nation
JulianCairns
JulianCairns

Seriously, your business has ignored me for the last 3 weeks, now you want to communicate. QN-061034795.

JulianCairns
JulianCairns

great communication guys, still no contact and no plan.

This great. It's exciting.

published

This is exciting because hope it's really would help us. And also it is new for us. Everything is perfect.Good to have solar power nation. Perfect installation and satisfied quite installers as well.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolar power nation
Warranty Claim MadeYes
Purchase Price$2,599.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Steve
SteveSydney, NSW

Faulty system for last 2 months been reported and no action been taking very poor response from customer service

published

Very poor customer service nearly 2 months of calls and emails on order to fix faulty solar system so far no response or action been taking not happy at all

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedThey say is Candian
Warranty Claim MadeYes
Purchase Price$2,600.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
  • Verified

Good service

published

The installation was completed 3 days back. No issues up to date. The job was done quickly without any damages to the tiles. The electrician did a very good job

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Solar Power Nation

Mohamed N.
Mohamed N.Sydney, NSW
  • 3 reviews
  • Verified

This company is untrusted and they dont have qualified installers

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel Purchasednone
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Page 1 of 2
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Questions & Answers

Curtis A.
Curtis A.asked

As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,

No answers
Ed B.
Ed B.asked

Why has no one bothered to respond to any of my calls or emails.

Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.

This company is a joke, how did they get their licence to trade in Australia?

5 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.

Regards,
SPN Online

Ed B.
Ed B.

This is not correct.........................!??!!

SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.

Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??

Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.

This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!

Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?

The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?

My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.

Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.

DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?

What a clowns outfit this circus is?

Ed B.
Ed B.

We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)

Barefoot K.
Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

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Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected
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