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Solar Power Nation

Solar Power Nation

4.4 from 1,696 reviews · View Statistics

Reviews

  • Value for Money
    1.7 (53)
  • Product Quality
    1.5 (49)
  • Return Claim MadeYes (7) · No (54)
  • Customer Service
    1.1 (61)
  • Warranty Claim MadeYes · No (63)
  • Purchase Price$2,706.81
  • Timeliness
    1.0 (6)
  • Job Satisfaction
    1.0 (7)
  • Rates and Fees
    1.0 (5)
  • Installation
    1.2 (38)
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Jaswinder S.

Jaswinder S.

  • 3 reviews
  • 1 like

Solar power nation is a Complete joke

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Solar Power Nation
Hayley S.Solar Power Nation
Jaswinder S.
Jaswinder S.
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Bimal B.

Bimal B.

  • 2 reviews
  • 1 like

Worst Service ever experienced !! Stay away !!!

published

I installed 6.5KW system from them in March 2019, the system never performed well so I requested them to send someone to check the system. After continuous calling and emailing, they finally sent a tech in December 2020 (21 months after installing) to check only to find half of the panels were not even connected all this time. When I asked for compensation for the fault made by their installer, they simply closed the case mentioning there is nothing wrong with their product! I have made a complaint with Fair Trading.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel Purchasedcheap brand
Warranty Claim MadeNo
Purchase Price$2,899.00
2 comments
Solar Power Nation
Hayley S.Solar Power Nation
Bimal B.
Bimal B.
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Luke

LukeBrisbane

  • 4 reviews
  • 7 likes

Watch Out - Poor Workmanship From Unreliable Tradesman.

published

Watch out - poor workmanship from unreliable tradesman. This company had their tradesman install the system on a new build. Drilled multiple holes in the outside roofing. Didnt fix work, multiple attempts to rectify. Advised of a $100 discount. Two months later Solar Power Nation ring and abuse as to why $100 remained outstanding on account. Email sent and no one ever replied. Be careful using this company as they use cheap inexperienced tradespersons and don't care about the quality of work they deliver as long as they get their money.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
5 comments
Solar Power Nation
Hayley S.Solar Power Nation
Luke
Luke

INV-062911719

Solar Power Nation
Hayley S.Solar Power Nation
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Unrespectful staff

published

They are the worst company ever and I will sue you to refund my money, I paid AUS 2600 for nothing, they couldn't solve my problem and did not try to help.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,600.00
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TERRIBLE Service

published

I was promised an installation date 8 weeks from the initial quote, failed to deliver and no communication for almost 2 weeks. New installation date scheduled a further fortnight, FAILED again. NO Communication AGAIN. TERRIBLE service, no attempt at honouring our agreement.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Awful, don't ring, you never get off their lists

published

I contacted them for a quote, didn't go ahead. I get multiple calls and text every week. Keep blocking numbers, asking to be taken off. Just can't get them to stop.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$0.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

We really apologize for any inconvenience but we don't call customers if they ask us not to call
Can you share your full name so we can put you in do no call or message group

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Sai Pavan C.

Sai Pavan C.Sydney, NSW

Very disappointing

published

I was promised installation in 3 week's during signing up process. No one has scheduled time for installation yet, I am into 4th week now. No one responds to your emails or phone calls in a timely manner. If this is a service provided for new customers, I am not sure how the existing customers are treated.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
6 comments
Solar Power Nation
Hannah KSolar Power Nation
Sai Pavan C.
Sai Pavan C.
Sai Pavan C.
Sai Pavan C.
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Marina

MarinaSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Steer clear of them

published

I paid my deposit in May 2020 and they cannot supply me the agreed solar system, so they renigged and it is now 6 months and still no refund. Stay away from them as there is no service, it looks like I’ll have to take them to court to get my deposit back

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
TSK

TSKSydney, NSW

Disgusting Customer Care

published

They were very attentive during purchasing and before installation, but after not installing in correctly I spoke to [Name Removed] to voice my concern. [Content Removed]. They did not respond to our concerns and kept passing us from rep to rep. They are useless, I have lodged a formal complaint to the Fair Trading office

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Tegan M.

Tegan M.

  • 2 reviews

Disgusting customer service

published

we have experienced absolutely disgusting customer service, not turned up for installation not answered phone calls and emails, currently sitting here 3 hours after the time they were suppose to be here to install and there still not here havent contacted us and they are uncontactable

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Solar Power Nation
Hannah KSolar Power Nation
Tegan M.
Tegan M.
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Signed contract - waited 3 months and no install

published

We signed up just before Xmas and paid $200 deposit, by March we had requested an install date about 4 times with no fixed date provided.

By April, Solar power nation said our house was too tall (3 storeys) and therefore they could not find and installers willing to install at our place.

Total waste of 4 months...
Took another 3 weeks of chasing to get our deposit back.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
H.Doust

H.DoustSydney, NSW

  • 5 reviews
  • 5 likes

Not reliable in quotation

published

I am afraid to say They are not reliable and accurate at least in my case.first they contact you with alot of promises but in the end they say sorry we made human error and their price is not same as They advertising even when they send you a formal quote.I gave them all my requirements and they sent me formal quote when I wanted to sign a contract they brought excuse and increased the price and sent me another quote. I am afraid to say It is a dirty marketing trick.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number so we can help you on this

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S. Dib

S. DibSydney, NSW

  • 5 reviews
  • 2 likes

Contractor was stubborn

published

Was very dissatisfied with the contractors that came out. They told me that the terracotta roof was difficult to work with and chose not to install the solar panels on that basis. Is mine the only terracotta roof in Sydney. I mean it was a basic hip roof. Wont be recommending them at all. Very disappointed.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Solar Power Nation
Hannah KSolar Power Nation
S. Dib
S. Dib
Solar Power Nation
Hannah KSolar Power Nation

We will be contacting you shortly.

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nosaj

nosajHunter Region, NSW

  • 5 reviews
  • 2 likes
  • Verified

Be prepared to WAIT,WAIT,WAIT...4months

published

Enter at own risk. I Was told 4 week install... it went in 4 days ago, after 4 MONTHS! This was ONLY after contacting fair trading to assist..
Constantly lied to about install Date. The WORST customer service.
Lied to about where the inverter can/can’t go Being told it is illegal in cannot go in the garage.. EVERYONE I know has it in the garage. so It has ended up being out in the open just because it was easier. seriously, it is less than 1.5m on the same wall to be inside the garage.
Rubbish left everywhere Including empty cans, bits of steel framing, electrical components etc etc. AND filled our rubbish bins.
Equipment seems ok so far but early days. Only up side is it’s cheap.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedNew energy co.
Warranty Claim MadeNo
5 comments
Solar Power Nation
Hannah KSolar Power Nation
nosaj
nosaj

No problems, and who should I address this to? What do you expect to “find” when you look into it? Happy to send it in but to whom and for what?

Solar Power Nation
Hannah KSolar Power Nation

Kindly email the invoice or quotation number at simran@solarpowernation.com.au , as there are a number of customers and we weren't able to track you so for that we needed your invoice or quotation number.

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Review collected in partnership with Solar Power Nation

robd

robdIllawarra, NSW

No call back, no installation - but they take your money fast

published

I signed up and was told it would be 6 weeks to install. weeks ion - Still nothing. Many others have the same experience. I continue to ask - I get told someone will call you back. Still nothing.
It seems many other customers have experienced the same. No doubt they will use the COVID19 excuse but I ordered well before the lockdown started

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

They have Dissapeared!!!

published

I have been waiting for my installation for weeks. I have tried to contact these people on many occasions with no response whatsoever. They also have my deposit. My next step is to go to the regulator and the media. If you don't believe me try to contact them yourself as an existing customer.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Solar Power Nation
Hannah KSolar Power Nation
Kevin
Kevin

This is not good enough. My invoice is 031710253. I have sent several emails and made numerous calls.

Solar Power Nation
Hannah KSolar Power Nation

Dear Kevin,

Thank you for providing the details, we'll get back to you shortly.

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The poor reviews are real

published

Was told they offer great customer service after reading poor reviews.
They also said poor reviews were written by competitors. Took my money and never booked anything in for 3 months. Never returned calls and emails. Didn’t want to give my money back.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Warranty Claim MadeNo
2 comments
Solar Power Nation
Hannah KSolar Power Nation
Graham P.
Graham P.
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Mohamed N.

Mohamed N.Sydney, NSW

  • 3 reviews
  • Verified

This company is untrusted and they dont have qualified installers

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel Purchasednone
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Deposit not paid yet

published

Be very careful with this company.
I paid my deposit and the they could not install due to no having stock.
Now they will not answer calls or emails regarding my$200.00 deposit
As I waste my time November 19 to 1april 20
Plus says $150 deductions what for ad I suffer all these they could not provide me system

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Eoin

EoinPerth, WA

  • 3 reviews
  • 1 like

Stolen deposit

published

Be very careful with this company.
I paid my deposit and the they could not install due to an issue with synergy.
Now they will not answer calls or emails regarding my $300.00 deposit.
Sam and his team are absolute thieves

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Solar Power Nation
Hannah KSolar Power Nation
Eoin
Eoin

I have been trying to contact you since January.
Pls don’t use covid 19 as an excuse when families are doing it tough

Solar Power Nation
Hannah KSolar Power Nation

Dear Eoin,

Please share your quotation or invoice number and we will look into the matter.

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Page 1 of 4
See all Solar Power Nation reviews

Questions & Answers

Ed B.

Ed B.asked

Why has no one bothered to respond to any of my calls or emails.

Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.

This company is a joke, how did they get their licence to trade in Australia?

No answers
Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

See all Solar Power Nation questions

Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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