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Solar Power Nation

Solar Power Nation

4.4 from 1,689 reviews · View Statistics

Reviews

3.5

58 reviews
  • Value for Money
    2.0 (17)
  • Product Quality
    1.6 (15)
  • Return Claim MadeYes (7) · No (11)
  • Customer Service
    1.0 (18)
  • Warranty Claim MadeYes (19) · No
  • Purchase Price$3,243.00
  • Timeliness
    1.5 (10)
  • Job Satisfaction
    1.3 (10)
  • Rates and Fees
    1.9 (10)
  • Installation
    2.1 (18)
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Syed

Syed

  • 2 reviews

Stopped working within one month

published

Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
4 comments
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed

Complaint ticket no 925
Inv-101313260

Solar Power Nation
Hayley S.Solar Power Nation
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Hellohello

HellohelloSydney

  • 2 reviews

Worst customer service ever - caused my house to flood

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
10 comments
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number as we dont see any of this complaint that match our records. Please share your inv number or guve your name on legal contract you have with us.

Hellohello
Hellohello

Maybe if you checked your emails you would know the complaint. Your managers know exactly the issue and refuse to ring me or speak when I ring.

Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number if you are customer to us.

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RPowell

RPowellCentral West, NSW

Terrible customer service.

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
5 comments
Solar Power Nation
Hayley S.Solar Power Nation
RPowell
RPowell

Hi SPN invoice is SRN-110371024
Regards

Solar Power Nation
Hayley S.Solar Power Nation
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Angry customer

Angry customerSydney, NSW

No after sales service

published

Wifi connection issues with solar inverter since installation last year in August 2020 remains unresolved. Customer service support is unsatisfactory. Limited or no follow up support from Solar Powernation.
Lucky to those customers who has no installation problems !

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedGoodwe inverter
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Andrew

AndrewSydney, NSW

***UPDATED***Top End Products at very low prices decent service provided. Poor After sales service SHOCKING!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.65 KW
Panel PurchasedHyundai Energy Solutions 350w
Warranty Claim MadeYes
Purchase Price$4,799.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Sandy

SandySydney, NSW

  • Verified

Do not use this company, very unprofessional

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
Solar Power Nation
Hannah KSolar Power Nation
Sandy
Sandy

INV-110313572
QN-110342953

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  • Verified

Dont' risk it

published

They will be cheap upfront but when something goes wrong they will take months to fix the issue.

Water leaking is a big problem and you won't know until it's hit the walls and caused damage.

They are not responding to my emails and calls.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedhuawei risen
Warranty Claim MadeYes
Purchase Price$2,120.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number or full name as we take after sales services very serious and close any inquiry in few days
Looking forward to your invoice number

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shammi45

shammi45Sydney, NSW

  • 3 reviews
  • 3 likes
  • Verified

Terrible

published

My solar panels system not installed correctly. Inverter should be wifi enabled but it not. Warranty service is only on paper. If you call them you won't hear from them. First time you call for service they will answer the phone but next time they won't even bother to answer. Then you have to call from different number. When they first installed my system I gave then 5 star ratings.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedLongi
Warranty Claim MadeYes
Purchase Price$4,100.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
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Review collected in partnership with Solar Power Nation

Deepak Kumar

Deepak KumarSydney, NSW

Wrong installation & very bad customer service

published

I just my Solar panels got installed by them couple of months ago. They have installed the panels on the roof gutter which damaged the roof & now roof started leaking which costing a lot of money for me to fix. I have tried to contact them at least million times to rectify the problem but no response from them. How could they have done the disaster & now nobody is taking the initiative to fix it. I would highly recommend beware from them & get your solar panels installed by professional people who at least have the knowledge about the correct procedures.
Strongly saying avoid these crooks.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share us your invoice number so we can find your name in our system

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Pat

PatSouth-Eastern Region, NSW

  • 3 reviews

Beware! There does not appear to be any after sales service.

published

22 solar panels/huawei inverter installed in may. Meter reconfigured june. No feed in tariff back to the grid since installation. Complained to spn. No response. Now with nsw fair trading.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedRisen solar panels
Warranty Claim MadeYes
4 comments
Pat
Pat

Since putting in the above review SPN have been in touch to apologise and are sending the installer within the next week or two.

Pat
Pat

Here we are 2 weeks later and no installer - only apologies that the installer has to travel 288 km to get to me. This didn’t bother them when they got the job to install! I warn anyone who is thinking of using Solar Power Nation to think again!

Pat
Pat

With NSW Fair Trading intervening, a installer did come and found a defective part - that was a month ago. I am STILL waiting for my inverter to be fixed. Installed in MAY I have NOT received any benefit. AFTER SALES SERVICE!!!! Non-existent.

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JulianCairns

JulianCairnsSouth East Queensland, QLD

  • 8 reviews
  • 21 likes

Absolutely the worst business I have ever had to deal with.

published

The panel installation was installed on the incorrect roof that was designed by their engineer ???? Sam. It was installed so as to create a dangerous roof access situation and on the flat section instead of the 25 degree pith???. Then after 1 day it stopped working. 10 days later, no correspondence returned. Absolutely terrible service.
System is being removed and dumped and another company starting again. Give this business a very wide berth.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
Solar Power Nation
Hannah KSolar Power Nation
JulianCairns
JulianCairns

Seriously, your business has ignored me for the last 3 weeks, now you want to communicate. QN-061034795.

JulianCairns
JulianCairns

great communication guys, still no contact and no plan.

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Steve

SteveSydney, NSW

Faulty system for last 2 months been reported and no action been taking very poor response from customer service

published

Very poor customer service nearly 2 months of calls and emails on order to fix faulty solar system so far no response or action been taking not happy at all

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedThey say is Candian
Warranty Claim MadeYes
Purchase Price$2,600.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Peter C.

Peter C.

  • 3 reviews

Do not even think of using this company horrific

published

7 weeks with a burn outs invertor due to an incorrect installation.
Over 40 phone calls, countless emails and still nothing.
Zero after sales service.
Beware beware run for your life.
Currently in discussions with ACA, to try to close this min down.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedGoodewe
Warranty Claim MadeYes
Purchase Price$2,899.00
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DougJ

DougJGreater Melbourne (Metropolitan), VIC

After sales service doesnt exist

published

2 weeks ago our solar installation caught fire melting all the conduit and wire covering coming from the solar panels. Dozens of phone calls to them saying the wires were still live didnt seem to worry them. Excuse after excuse as to why they hadnt rung us back or done anything about it.
If there is warranty issue i dont expect too much help from solar power nation

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedJinko
Warranty Claim MadeYes
Purchase Price$4,000.00
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Sam B

Sam BSydney Surrounds, NSW

  • Verified

Really bad after-sales service. Faulty inverter unresolved

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedLongi Solar Panels
Warranty Claim MadeYes
Purchase Price$3,249.00
7 comments
Solar Power Nation
Elena J.Solar Power Nation
Sam B
Sam B

How can I take your request seriously with your crocodile tears? But for the sake of argument I will give you my brother contact number. It is 0481 781 269. Do not dare request that I remove/delete this review in return for your cooperation.

Solar Power Nation
Elena J.Solar Power Nation
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Sargon

SargonSydney, NSW

Bad costumes service

published

very bad service From word go the process was bad , we had the quote, paid the deposit and had the install without any issues. But after 2 months the system stopped working and Every email was not responded to and I been 4 weeks waiting and have not been fixed yet not Recommended waist of money

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedGoodwe
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Solar Power Nation
Elena J.Solar Power Nation
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Disappointed

DisappointedSydney Surrounds, NSW

  • Verified

Good Installers, good product but bad after sales service. Mercenary behaviour. I feel used.

published
Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedET-M660300WW/WB 300W and goodwe gw5000d-ns inverter
Warranty Claim MadeYes
Purchase Price$3,049.00
3 comments
Solar Power Nation
Solar Power NationSolar Power Nation
Disappointed
Disappointed

Hello, the invoice number is: INV-01285071. I would appreciate your assistance as the SPN customer service representative my uncle dealt with is very unhelpful.
Regards,
SB

Disappointed
Disappointed
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julio

julioSydney, NSW

good job

published

there a very good company specially when you are dealing with professional people steve samuel
good job guys thank you for the guidance and help

February 26th 2019 Update: the worse experience

do not joint this company as soon there is a problem no one will be responsible and you finish on the fair and trade tribunal they rip you out you money and them there is no service available

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
System Size5 KW
Panel Purchasedmono perc
Warranty Claim MadeYes
Purchase Price$2,800.00
1 comment
Solar Power Nation
Solar Power NationSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Friendly and fast services

published

My daughter in law refer this company as she had a good experience with them. I had my solar panels installed yesterday and I am extremely happy with the service provided. In a matter of two weeks from the initial enquiry I now have solar power. Thank to [name removed] the accounts manager for looking after me through this process. Jm

November 26th 2019 Update: Warranty no response.

I have been trying to contact the company for weeks and no one returns calls or emails. My inventor has an isolution fault which is causing it to beep and getting someone out to look at is the biggest mission or even to get im contact with had been hell.

Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSolax
Warranty Claim MadeYes
Purchase Price$3,300.00
4 comments
Solar Power Nation
Solar Power NationSolar Power Nation
Solar Power Nation
Hannah KSolar Power Nation
L N
L N

Your so called complaint team have been looking after this for weeks. I have sent emails, called and have left my details. Instead of asking if i require a new connection look into my matter

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Questions & Answers

Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

mrsugo

mrsugoasked

Could you provide brand name of panels and inverter please and if the prices includes connection to the grid?

No answers
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Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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