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Solar Power Nation

Solar Power Nation

4.4 from 1,726 reviews · View Statistics

Reviews

3.5

34 reviews
  • Value for Money
    2.3 (9)
  • Product Quality
    2.3 (7)
  • Return Claim MadeYes · No (11)
  • Customer Service
    1.0 (10)
  • Warranty Claim MadeYes (11) · No
  • Purchase Price$3,252.83
  • Timeliness
    1.6 (8)
  • Job Satisfaction
    1.4 (8)
  • Rates and Fees
    2.1 (8)
  • Installation
    2.4 (10)
Previous
Next
Syed
Syed
  • 2 reviews

Stopped working within one month

published

Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
4 comments
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed

Complaint ticket no 925
Inv-101313260

Solar Power Nation
Hayley S.Solar Power Nation
Hellohello
HellohelloSydney
  • 2 reviews

Worst customer service ever - caused my house to flood

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
10 comments
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number as we dont see any of this complaint that match our records. Please share your inv number or guve your name on legal contract you have with us.

Hellohello
Hellohello

Maybe if you checked your emails you would know the complaint. Your managers know exactly the issue and refuse to ring me or speak when I ring.

Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number if you are customer to us.

RPowell
RPowellCentral West, NSW

Terrible customer service.

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
5 comments
Solar Power Nation
Hayley S.Solar Power Nation
RPowell
RPowell

Hi SPN invoice is SRN-110371024
Regards

Solar Power Nation
Hayley S.Solar Power Nation
Angry customer
Angry customerSydney, NSW

No after sales service

published

Wifi connection issues with solar inverter since installation last year in August 2020 remains unresolved. Customer service support is unsatisfactory. Limited or no follow up support from Solar Powernation.
Lucky to those customers who has no installation problems !

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedGoodwe inverter
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Andrew
AndrewSydney, NSW

***UPDATED***Top End Products at very low prices decent service provided. Poor After sales service SHOCKING!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.65 KW
Panel PurchasedHyundai Energy Solutions 350w
Warranty Claim MadeYes
Purchase Price$4,799.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Sandy
SandySydney, NSW
  • Verified

Do not use this company, very unprofessional

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
Solar Power Nation
Hannah KSolar Power Nation
Sandy
Sandy

INV-110313572
QN-110342953

  • Verified

Dont' risk it

published

They will be cheap upfront but when something goes wrong they will take months to fix the issue.

Water leaking is a big problem and you won't know until it's hit the walls and caused damage.

They are not responding to my emails and calls.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedhuawei risen
Warranty Claim MadeYes
Purchase Price$2,120.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number or full name as we take after sales services very serious and close any inquiry in few days
Looking forward to your invoice number

Pat
PatSouth-Eastern Region, NSW
  • 3 reviews

Beware! There does not appear to be any after sales service.

published

22 solar panels/huawei inverter installed in may. Meter reconfigured june. No feed in tariff back to the grid since installation. Complained to spn. No response. Now with nsw fair trading.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedRisen solar panels
Warranty Claim MadeYes
4 comments
Pat
Pat

Since putting in the above review SPN have been in touch to apologise and are sending the installer within the next week or two.

Pat
Pat

Here we are 2 weeks later and no installer - only apologies that the installer has to travel 288 km to get to me. This didn’t bother them when they got the job to install! I warn anyone who is thinking of using Solar Power Nation to think again!

Pat
Pat

With NSW Fair Trading intervening, a installer did come and found a defective part - that was a month ago. I am STILL waiting for my inverter to be fixed. Installed in MAY I have NOT received any benefit. AFTER SALES SERVICE!!!! Non-existent.

Sam B
Sam BSydney Surrounds, NSW
  • Verified

Really bad after-sales service. Faulty inverter unresolved

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedLongi Solar Panels
Warranty Claim MadeYes
Purchase Price$3,249.00
7 comments
Solar Power Nation
Elena J.Solar Power Nation
Sam B
Sam B

How can I take your request seriously with your crocodile tears? But for the sake of argument I will give you my brother contact number. It is 0481 781 269. Do not dare request that I remove/delete this review in return for your cooperation.

Solar Power Nation
Elena J.Solar Power Nation
Disappointed
DisappointedSydney Surrounds, NSW
  • Verified

Good Installers, good product but bad after sales service. Mercenary behaviour. I feel used.

published
Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedET-M660300WW/WB 300W and goodwe gw5000d-ns inverter
Warranty Claim MadeYes
Purchase Price$3,049.00
3 comments
Solar Power Nation
Solar Power NationSolar Power Nation
Disappointed
Disappointed

Hello, the invoice number is: INV-01285071. I would appreciate your assistance as the SPN customer service representative my uncle dealt with is very unhelpful.
Regards,
SB

Disappointed
Disappointed
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Friendly and fast services

published

My daughter in law refer this company as she had a good experience with them. I had my solar panels installed yesterday and I am extremely happy with the service provided. In a matter of two weeks from the initial enquiry I now have solar power. Thank to [name removed] the accounts manager for looking after me through this process. Jm

November 26th 2019 Update: Warranty no response.

I have been trying to contact the company for weeks and no one returns calls or emails. My inventor has an isolution fault which is causing it to beep and getting someone out to look at is the biggest mission or even to get im contact with had been hell.

Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSolax
Warranty Claim MadeYes
Purchase Price$3,300.00
4 comments
Solar Power Nation
Solar Power NationSolar Power Nation
Solar Power Nation
Hannah KSolar Power Nation
L N
L N

Your so called complaint team have been looking after this for weeks. I have sent emails, called and have left my details. Instead of asking if i require a new connection look into my matter

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Questions & Answers

Curtis A.
Curtis A.asked

As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,

No answers
Ed B.
Ed B.asked

Why has no one bothered to respond to any of my calls or emails.

Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.

This company is a joke, how did they get their licence to trade in Australia?

5 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.

Regards,
SPN Online

Ed B.
Ed B.

This is not correct.........................!??!!

SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.

Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??

Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.

This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!

Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?

The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?

My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.

Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.

DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?

What a clowns outfit this circus is?

Ed B.
Ed B.

We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)

Barefoot K.
Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

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Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected
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