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Solar Power Nation

Solar Power Nation

4.4 from 1,689 reviews · View Statistics

Reviews

  • Value for Money
    1.8 (59)
  • Product Quality
    1.6 (54)
  • Return Claim MadeYes · No (69)
  • Customer Service
    1.1 (66)
  • Warranty Claim MadeYes (11) · No (54)
  • Purchase Price$3,133.80
  • Timeliness
    1.4 (13)
  • Job Satisfaction
    1.2 (14)
  • Rates and Fees
    1.8 (12)
  • Installation
    1.5 (44)
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Jaswinder S.

Jaswinder S.

  • 3 reviews
  • 1 like

Solar power nation is a Complete joke

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Solar Power Nation
Hayley S.Solar Power Nation
Jaswinder S.
Jaswinder S.
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Syed

Syed

  • 2 reviews

Stopped working within one month

published

Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
4 comments
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed

Complaint ticket no 925
Inv-101313260

Solar Power Nation
Hayley S.Solar Power Nation
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Hellohello

HellohelloSydney

  • 2 reviews

Worst customer service ever - caused my house to flood

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
10 comments
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number as we dont see any of this complaint that match our records. Please share your inv number or guve your name on legal contract you have with us.

Hellohello
Hellohello

Maybe if you checked your emails you would know the complaint. Your managers know exactly the issue and refuse to ring me or speak when I ring.

Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number if you are customer to us.

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Bimal B.

Bimal B.

  • 2 reviews
  • 1 like

Worst Service ever experienced !! Stay away !!!

published

I installed 6.5KW system from them in March 2019, the system never performed well so I requested them to send someone to check the system. After continuous calling and emailing, they finally sent a tech in December 2020 (21 months after installing) to check only to find half of the panels were not even connected all this time. When I asked for compensation for the fault made by their installer, they simply closed the case mentioning there is nothing wrong with their product! I have made a complaint with Fair Trading.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel Purchasedcheap brand
Warranty Claim MadeNo
Purchase Price$2,899.00
2 comments
Solar Power Nation
Hayley S.Solar Power Nation
Bimal B.
Bimal B.
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RPowell

RPowellCentral West, NSW

Terrible customer service.

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
5 comments
Solar Power Nation
Hayley S.Solar Power Nation
RPowell
RPowell

Hi SPN invoice is SRN-110371024
Regards

Solar Power Nation
Hayley S.Solar Power Nation
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Angry customer

Angry customerSydney, NSW

No after sales service

published

Wifi connection issues with solar inverter since installation last year in August 2020 remains unresolved. Customer service support is unsatisfactory. Limited or no follow up support from Solar Powernation.
Lucky to those customers who has no installation problems !

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedGoodwe inverter
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Luke

LukeBrisbane

  • 4 reviews
  • 7 likes

Watch Out - Poor Workmanship From Unreliable Tradesman.

published

Watch out - poor workmanship from unreliable tradesman. This company had their tradesman install the system on a new build. Drilled multiple holes in the outside roofing. Didnt fix work, multiple attempts to rectify. Advised of a $100 discount. Two months later Solar Power Nation ring and abuse as to why $100 remained outstanding on account. Email sent and no one ever replied. Be careful using this company as they use cheap inexperienced tradespersons and don't care about the quality of work they deliver as long as they get their money.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
5 comments
Solar Power Nation
Hayley S.Solar Power Nation
Luke
Luke

INV-062911719

Solar Power Nation
Hayley S.Solar Power Nation
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Andrew

AndrewSydney, NSW

***UPDATED***Top End Products at very low prices decent service provided. Poor After sales service SHOCKING!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.65 KW
Panel PurchasedHyundai Energy Solutions 350w
Warranty Claim MadeYes
Purchase Price$4,799.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

TERRIBLE Service

published

I was promised an installation date 8 weeks from the initial quote, failed to deliver and no communication for almost 2 weeks. New installation date scheduled a further fortnight, FAILED again. NO Communication AGAIN. TERRIBLE service, no attempt at honouring our agreement.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Awful, don't ring, you never get off their lists

published

I contacted them for a quote, didn't go ahead. I get multiple calls and text every week. Keep blocking numbers, asking to be taken off. Just can't get them to stop.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$0.00
1 comment
Solar Power Nation
Hayley S.Solar Power Nation

We really apologize for any inconvenience but we don't call customers if they ask us not to call
Can you share your full name so we can put you in do no call or message group

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Sandy

SandySydney, NSW

  • Verified

Do not use this company, very unprofessional

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
Solar Power Nation
Hannah KSolar Power Nation
Sandy
Sandy

INV-110313572
QN-110342953

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Sai Pavan C.

Sai Pavan C.Sydney, NSW

Very disappointing

published

I was promised installation in 3 week's during signing up process. No one has scheduled time for installation yet, I am into 4th week now. No one responds to your emails or phone calls in a timely manner. If this is a service provided for new customers, I am not sure how the existing customers are treated.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
6 comments
Solar Power Nation
Hannah KSolar Power Nation
Sai Pavan C.
Sai Pavan C.
Sai Pavan C.
Sai Pavan C.
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Marina

MarinaSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Steer clear of them

published

I paid my deposit in May 2020 and they cannot supply me the agreed solar system, so they renigged and it is now 6 months and still no refund. Stay away from them as there is no service, it looks like I’ll have to take them to court to get my deposit back

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
TSK

TSKSydney, NSW

Disgusting Customer Care

published

They were very attentive during purchasing and before installation, but after not installing in correctly I spoke to [Name Removed] to voice my concern. [Content Removed]. They did not respond to our concerns and kept passing us from rep to rep. They are useless, I have lodged a formal complaint to the Fair Trading office

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Dont' risk it

published

They will be cheap upfront but when something goes wrong they will take months to fix the issue.

Water leaking is a big problem and you won't know until it's hit the walls and caused damage.

They are not responding to my emails and calls.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedhuawei risen
Warranty Claim MadeYes
Purchase Price$2,120.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number or full name as we take after sales services very serious and close any inquiry in few days
Looking forward to your invoice number

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Pat

PatSouth-Eastern Region, NSW

  • 3 reviews

Beware! There does not appear to be any after sales service.

published

22 solar panels/huawei inverter installed in may. Meter reconfigured june. No feed in tariff back to the grid since installation. Complained to spn. No response. Now with nsw fair trading.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedRisen solar panels
Warranty Claim MadeYes
4 comments
Pat
Pat

Since putting in the above review SPN have been in touch to apologise and are sending the installer within the next week or two.

Pat
Pat

Here we are 2 weeks later and no installer - only apologies that the installer has to travel 288 km to get to me. This didn’t bother them when they got the job to install! I warn anyone who is thinking of using Solar Power Nation to think again!

Pat
Pat

With NSW Fair Trading intervening, a installer did come and found a defective part - that was a month ago. I am STILL waiting for my inverter to be fixed. Installed in MAY I have NOT received any benefit. AFTER SALES SERVICE!!!! Non-existent.

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Tegan M.

Tegan M.

  • 2 reviews

Disgusting customer service

published

we have experienced absolutely disgusting customer service, not turned up for installation not answered phone calls and emails, currently sitting here 3 hours after the time they were suppose to be here to install and there still not here havent contacted us and they are uncontactable

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Solar Power Nation
Hannah KSolar Power Nation
Tegan M.
Tegan M.
Similar opinion? Write a review on ProductReview.com.au!
Dave

DaveCentral West, NSW

Don't work bad services

published

When you buy something new you expect it to work i been patient with solar power nation i just want what i payed for simple i shouldn't have to do a thing its up to them to fix the problem not happy

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedGrowatt
Purchase Price$2,600.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Signed contract - waited 3 months and no install

published

We signed up just before Xmas and paid $200 deposit, by March we had requested an install date about 4 times with no fixed date provided.

By April, Solar power nation said our house was too tall (3 storeys) and therefore they could not find and installers willing to install at our place.

Total waste of 4 months...
Took another 3 weeks of chasing to get our deposit back.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
H.Doust

H.DoustSydney, NSW

  • 5 reviews
  • 5 likes

Not reliable in quotation

published

I am afraid to say They are not reliable and accurate at least in my case.first they contact you with alot of promises but in the end they say sorry we made human error and their price is not same as They advertising even when they send you a formal quote.I gave them all my requirements and they sent me formal quote when I wanted to sign a contract they brought excuse and increased the price and sent me another quote. I am afraid to say It is a dirty marketing trick.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number so we can help you on this

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Page 1 of 4
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Questions & Answers

Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

mrsugo

mrsugoasked

Could you provide brand name of panels and inverter please and if the prices includes connection to the grid?

No answers
See all Solar Power Nation questions

Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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