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Solar Power Nation

Solar Power Nation

4.4 from 1,689 reviews · View Statistics

Reviews

3.1

35 reviews
  • Value for Money
    1.4 (14)
  • Product Quality
    1.0 (12)
  • Return Claim MadeYes (15) · No
  • Customer Service
    1.0 (15)
  • Warranty Claim MadeYes (7) · No (7)
  • Purchase Price$2,418.63
  • Timeliness
    1.0 (3)
  • Job Satisfaction
    1.0 (3)
  • Rates and Fees
    1.0 (3)
  • Installation
    1.4 (12)
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Reviewer Photos & Videos

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Unrespectful staff

published

They are the worst company ever and I will sue you to refund my money, I paid AUS 2600 for nothing, they couldn't solve my problem and did not try to help.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,600.00
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shammi45

shammi45Sydney, NSW

  • 3 reviews
  • 3 likes
  • Verified

Terrible

published

My solar panels system not installed correctly. Inverter should be wifi enabled but it not. Warranty service is only on paper. If you call them you won't hear from them. First time you call for service they will answer the phone but next time they won't even bother to answer. Then you have to call from different number. When they first installed my system I gave then 5 star ratings.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedLongi
Warranty Claim MadeYes
Purchase Price$4,100.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
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Review collected in partnership with Solar Power Nation

Deepak Kumar

Deepak KumarSydney, NSW

Wrong installation & very bad customer service

published

I just my Solar panels got installed by them couple of months ago. They have installed the panels on the roof gutter which damaged the roof & now roof started leaking which costing a lot of money for me to fix. I have tried to contact them at least million times to rectify the problem but no response from them. How could they have done the disaster & now nobody is taking the initiative to fix it. I would highly recommend beware from them & get your solar panels installed by professional people who at least have the knowledge about the correct procedures.
Strongly saying avoid these crooks.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share us your invoice number so we can find your name in our system

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JulianCairns

JulianCairnsSouth East Queensland, QLD

  • 8 reviews
  • 21 likes

Absolutely the worst business I have ever had to deal with.

published

The panel installation was installed on the incorrect roof that was designed by their engineer ???? Sam. It was installed so as to create a dangerous roof access situation and on the flat section instead of the 25 degree pith???. Then after 1 day it stopped working. 10 days later, no correspondence returned. Absolutely terrible service.
System is being removed and dumped and another company starting again. Give this business a very wide berth.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
Solar Power Nation
Hannah KSolar Power Nation
JulianCairns
JulianCairns

Seriously, your business has ignored me for the last 3 weeks, now you want to communicate. QN-061034795.

JulianCairns
JulianCairns

great communication guys, still no contact and no plan.

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Steve

SteveSydney, NSW

Faulty system for last 2 months been reported and no action been taking very poor response from customer service

published

Very poor customer service nearly 2 months of calls and emails on order to fix faulty solar system so far no response or action been taking not happy at all

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedThey say is Candian
Warranty Claim MadeYes
Purchase Price$2,600.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Mohamed N.

Mohamed N.Sydney, NSW

  • 3 reviews
  • Verified

This company is untrusted and they dont have qualified installers

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel Purchasednone
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Don't be fooled by this company

published
Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
3 comments
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your inv number so we can check your account

Rod
Rod

Unable to provide an invoice number as we never received the panels or an invoice.

Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

wont refund deposit

published

I have been trying to get a refund for over 12 mths now. I have spoken to multiple people and all say "sorry about this we will fix it up straight away" yeah right.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
8 comments
Solar Power Nation
Hannah KSolar Power Nation
Shaun
Shaun
Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number you signed with us

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Peter C.

Peter C.

  • 3 reviews

Do not even think of using this company horrific

published

7 weeks with a burn outs invertor due to an incorrect installation.
Over 40 phone calls, countless emails and still nothing.
Zero after sales service.
Beware beware run for your life.
Currently in discussions with ACA, to try to close this min down.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedGoodewe
Warranty Claim MadeYes
Purchase Price$2,899.00
Similar opinion? Write a review on ProductReview.com.au!
DougJ

DougJGreater Melbourne (Metropolitan), VIC

After sales service doesnt exist

published

2 weeks ago our solar installation caught fire melting all the conduit and wire covering coming from the solar panels. Dozens of phone calls to them saying the wires were still live didnt seem to worry them. Excuse after excuse as to why they hadnt rung us back or done anything about it.
If there is warranty issue i dont expect too much help from solar power nation

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedJinko
Warranty Claim MadeYes
Purchase Price$4,000.00
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Sargon

SargonSydney, NSW

Bad costumes service

published

very bad service From word go the process was bad , we had the quote, paid the deposit and had the install without any issues. But after 2 months the system stopped working and Every email was not responded to and I been 4 weeks waiting and have not been fixed yet not Recommended waist of money

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedGoodwe
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Solar Power Nation
Elena J.Solar Power Nation
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James

JamesSydney, NSW

  • Verified

Do not trust this company! They just want your deposit and address for get the Government solar rebet!

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel Purchasednot installed
Warranty Claim MadeNo
8 comments
Solar Power Nation
Elena J.Solar Power Nation
James
James
Solar Power Nation
Elena J.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Vincent Joseph

Vincent Joseph

  • 2 reviews
  • 3 likes

Terrible

published

I signed up with Solar power nation for 6.6KW offer in 24/06/2019and I used to get every hour till the time I signed up. After paying initial deposit I had to follow up on Installation date and then I started to get surprises as I was told after 5 weeks that 21 panels can't fit on my roof they can only put 16 panels. Ty hen I asked my deposit back they did not give my money back. I rang many times to [name removed] it's going to voice mail. I would like to say people to avoid Solar Power Nation.

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Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Panel PurchasedNot installed
Warranty Claim MadeNo
Purchase Price$50.00
3 comments
Vincent Joseph
Vincent Joseph

I don't recommend this Installer

Solar Power Nation
Elena J.Solar Power Nation
Vincent Joseph
Vincent Joseph

I have already send to you a couple of times. Please ask Jordan Singh. Thanks.

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Jacqui s

Jacqui sMetropolitan Adelaide, SA

  • 3 reviews
  • 7 likes

They take your $100

published

In the process of going to the proper authorities with this company. Took a $100 . No contact for months . Got fed up calling them and submitted a cancellation form . Many phone calls to them with no refund. Had enough ! Stay away they should be investigated!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
2 comments
Solar Power Nation
Solar Power NationSolar Power Nation
Jacqui s
Jacqui s

It’s under Michael soumelidis QN051714389

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Sanoj

SanojCentral West, NSW

  • 2 reviews
  • 2 likes

Give fake dates stay out of these guys

published

Still waiting for my deposit money.
No emails or phone calls once you put your deposit money. Chased them up nemurous times for my deposit money as they kept giving fake installation date.nil as yet

Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$100.00
2 comments
Solar Power Nation
Solar Power NationSolar Power Nation
Solar Power Nation
Solar Power NationSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

mrsugo

mrsugoasked

Could you provide brand name of panels and inverter please and if the prices includes connection to the grid?

No answers
See all Solar Power Nation questions

Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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