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Solar Power Nation

Solar Power Nation (page 4 of 8)

4.4 from 1,689 reviews · View Statistics

Reviews

  • Value for Money
    1.7 (84)
  • Product Quality
    1.5 (77)
  • Return Claim MadeYes (15) · No (69)
  • Customer Service
    1.0 (94)
  • Warranty Claim MadeYes (19) · No (63)
  • Purchase Price$2,960.83
  • Timeliness
    1.3 (17)
  • Job Satisfaction
    1.2 (18)
  • Rates and Fees
    1.6 (16)
  • Installation
    1.5 (65)
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Tony R

Tony R

  • 2 reviews
  • 1 like

Cancelled

published

We cancelled our installation as this company was unable to schedule it. Told us 5 separate times that they would call us back with a date. No calls. No contact from their side. They did nothing to help us get our system that we had paid a deposit on back in April. Very poor service. Would not recommend at all. All talk no action. Very disappointed.

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Dave

DaveHunter Region, NSW

One Star is a compliment for this company - Will take your deposit and not give it back

published

After signing up with this Company, based upon a recommendation, had nothing but delays and excuses. Then to be told that due to roof size they could only install 17 panels of the 24, but would still be charged the full price. Cancelled my order and was promised my deposit back in a week. Two months later, still no refund. Run from these shonks.

2 comments
Solar Power Nation
Hannah KSolar Power Nation
Dave
Dave

I never received an invoice or a receipt for the deposit, but it was paid against quote number QN-061716356. Thank you

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Arun

ArunSouth East Queensland, QLD

  • 6 reviews
  • 7 likes
  • Verified

Terrible service. Still dont have an installation date

published

I was promised the system would be installed in 4 weeks and 6 weeks at most. It has been 7 weeks and going to be 8 weeks. I still dont have an installation date. Also I call them every day to check on the progress. I am promised callbacks and never received one. If you think you are saving money with solar power nation you are wrong. If I had my system installed on time, I could have saved more than what they offered in discount already.

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  • Verified

wont refund deposit

published

I have been trying to get a refund for over 12 mths now. I have spoken to multiple people and all say "sorry about this we will fix it up straight away" yeah right.

8 comments
Solar Power Nation
Hannah KSolar Power Nation
Shaun
Shaun
Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number you signed with us

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KPAT

KPAT

  • 2 reviews
  • Verified

Pls beware before installing

published

Got the quote with panel layout diagram. I paid deposit, gave me a date for installation cancelled and then never got another date, despite repeated calls. No proper reason provided and are not pushing for refund.

Concerns me if these company cannot provide a valid reason for cancellation what kind of service should we expect.

1 comment
Solar Power Nation
Hannah KSolar Power Nation
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Matt Thompson

Matt Thompson

  • 3 reviews

Very Disappointing

published

I was really hopefully this company would work out!

Very disappointed, poor customer service and no delivery of the items purchased. Show some respect to your customers and you might be successful within the market place.

I have now gone with another company. Waste of time!

4 comments
Solar Power Nation
Hannah KSolar Power Nation
Matt Thompson
Matt Thompson
Solar Power Nation
Hannah KSolar Power Nation
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J Assuli

J AssuliSydney, NSW

  • Verified

No replies after installation/payment

published

Has been running since a year, so thought to update the review. So far the system works fine.
I'm giving low rating because they stopped responding to my emails immediately after they finished the installation and got the payment. All I asked them is the warranty papers. Luckily I did not need it so far, but I wonder what will happen if something goes wrong to be fixed under warranty, will they respond and fix it! I hope I will not need it but for a 25 years warranty better to have some formal papers.

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1 comment
Solar Power Nation
Hannah KSolar Power Nation
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Joseph

JosephMetropolitan Adelaide, SA

Do not use!

published

It took solar power nation 3 months to install. Then they didnt do the job to standards and will not fix, bean trying to get in contact for weeks now with no one willing to help. Do not use solar power nation, I have attached photos for proof

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Peter C.

Peter C.

  • 3 reviews

Do not even think of using this company horrific

published

7 weeks with a burn outs invertor due to an incorrect installation.
Over 40 phone calls, countless emails and still nothing.
Zero after sales service.
Beware beware run for your life.
Currently in discussions with ACA, to try to close this min down.

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DougJ

DougJGreater Melbourne (Metropolitan), VIC

After sales service doesnt exist

published

2 weeks ago our solar installation caught fire melting all the conduit and wire covering coming from the solar panels. Dozens of phone calls to them saying the wires were still live didnt seem to worry them. Excuse after excuse as to why they hadnt rung us back or done anything about it.
If there is warranty issue i dont expect too much help from solar power nation

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Rakesh

Rakesh

  • 2 reviews
  • 1 like

Totally misguided and time waster

published

Took advance by giving wrong information, solar not installed in 9 months and worse parts have not returned advance taken despite written request and phone calls. Useless staff never response calls.

3 comments
Rakesh
Rakesh

Did not disclose proper information. Misguided

Solar Power Nation
Elena J.Solar Power Nation
Rakesh
Rakesh

0405471946

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Ces

CesPerth, WA

Very Disappointed

published
1 comment
Solar Power Nation
Elena J.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Horrible customer service

published

Terrible customer service, seriously hard to reach I wouldn't recommend anyone unless they like being stressed out. I was on hold multiple times yesterday and today without them telling me information about my installation. so annoying having to call them two days in a row and getting no call back is really crappy. don't waste your time with this company.

1 comment
Solar Power Nation
Elena J.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Sam B

Sam BSydney Surrounds, NSW

  • Verified

Really bad after-sales service. Faulty inverter unresolved

published
7 comments
Solar Power Nation
Elena J.Solar Power Nation
Sam B
Sam B

How can I take your request seriously with your crocodile tears? But for the sake of argument I will give you my brother contact number. It is 0481 781 269. Do not dare request that I remove/delete this review in return for your cooperation.

Solar Power Nation
Elena J.Solar Power Nation
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Jyothi S.

Jyothi S.Greater Melbourne (Outer), VIC

Worst ever customer service... Do not recommend to anyone...

published
4 comments
Solar Power Nation
Elena J.Solar Power Nation
Jyothi S.
Jyothi S.

Jyothi Swaroop Ghadiyaram
pH: 0425666476
Address: 8 Barlow circuit, Tarneit, Vic 3029

Jyothi S.
Jyothi S.

I have given my contact details but not received any call from you guys....is there any intention to solve my issue? If not I will be complaining to the ombudsman and consumers victoria

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AJ review

AJ reviewGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst ever company

published

It took them 9 months to install the solar panel at my property.
First day they promised me that it would take 6 weeks but it took them 9 months and I had to call them 4 to 6 times a week

4 comments
Solar Power Nation
Elena J.Solar Power Nation
AJ review
AJ review

Ref:25721 -
I don't think you can do something about it now, it is too late.
Simply it was 9 months of pain dealing with you guys.

Solar Power Nation
Elena J.Solar Power Nation
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Sargon

SargonSydney, NSW

Bad costumes service

published

very bad service From word go the process was bad , we had the quote, paid the deposit and had the install without any issues. But after 2 months the system stopped working and Every email was not responded to and I been 4 weeks waiting and have not been fixed yet not Recommended waist of money

1 comment
Solar Power Nation
Elena J.Solar Power Nation
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JASESH BHATT

JASESH BHATTSydney, NSW

  • 2 reviews
  • 4 likes

Not professional people, hang up phone and not replay calls, they promise that technician visit 2 pm not turn up

published

-it was difficult as had to followup many times.
- yes they are not providing services and giving us false promises. Company is not responding to our request and not replaying us or hinging up our calls not recommend to other not professional people, hang up phone and not replay calls, they promise that technician visit 2 pm not turn up west my a/leave

2 comments
Solar Power Nation
Elena J.Solar Power Nation
JASESH BHATT
JASESH BHATT

Inv-08537 today some one visited and give a report that panel is faulty will change within 7 days let”s see

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Alain

Alain

  • 3 reviews

Dodgy

published

Signed quote and sent through all the info on May 27 2019. At (sales) start communication was pretty good. Over the course of 2,5 months I had 2 phone calls confirming an installation date. On 2 occasions, no one showed up. Two days of leave gone. No one answers or replies to phone calls or emails ...

2 comments
Solar Power Nation
Elena J.Solar Power Nation
Alain
Alain

5 days later ... Just out of curiosity: which tomorrow are you talking about?

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James

JamesSydney, NSW

  • Verified

Do not trust this company! They just want your deposit and address for get the Government solar rebet!

published
8 comments
Solar Power Nation
Elena J.Solar Power Nation
James
James
Solar Power Nation
Elena J.Solar Power Nation
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Page 4 of 8
See all Solar Power Nation reviews

Questions & Answers

Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

mrsugo

mrsugoasked

Could you provide brand name of panels and inverter please and if the prices includes connection to the grid?

No answers
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Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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