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Solar Power Nation

Solar Power Nation

4.4 from 1,696 reviews · View Statistics

Reviews

  • Value for Money
    1.8 (93)
  • Product Quality
    1.6 (85)
  • Return Claim MadeYes (16) · No (77)
  • Customer Service
    1.1 (103)
  • Warranty Claim MadeYes (20) · No (71)
  • Purchase Price$2,968.61
  • Timeliness
    1.5 (19)
  • Job Satisfaction
    1.3 (20)
  • Rates and Fees
    1.8 (18)
  • Installation
    1.5 (74)
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Horrible experience

published

I have signed the contract 3 months ago and made the initial deposit.(QN-020248349). Solar panel not yet installed!!! .Contacted them multiple times since then. The same answer always,"Need to get grid approval". But nothing is done or no updates from them. I am really frustrated and now thinking what else to do. Have never experienced such poor customer care before.

Incentivised ReviewNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Enzo

Enzo

  • 2 reviews
  • 4 likes

Don’t bother.

published

Don’t bother signing a contract with them. They pulled out of our contact after months of waiting for the day to confirm and set a date for installation.

Contract was terminated due to a petty reason with a referrer and them. Guaranteed to refund my deposit but haven’t seen it since, after multiple emails of following up and chasing. A customer shouldn’t have to chance for something that is owed to them. They seem great at first with the deals they have, and the customer service they portray, but as soon as you’ve signed the contract and given your deposit, you rarely hear from them, unless you contact head office for some answers.

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C Pfang

C PfangMetropolitan Adelaide, SA

Poor follow up-Unsatisfactory Customer Experience-No one seems to know what's happening

published
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1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Beware of these guys...quick to take all your money !! no recourse when things go wrong. O/S based

published
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4 comments

Still no reply from Solar Power Negligence??

Solar Power Nation
Hayley S.Solar Power Nation
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Jenny

JennySydney Surrounds, NSW

  • 5 reviews

Disappointed.

published

Fast at getting a quote to me and rep easy to contact and returned my calls. However, panels not installed as per contract. Said this would be fixed ASAP, never heard back from the rep only heard from the accounts department who wanted to know why the bill wasn’t paid. In all, took one month to resolve the issue and I didn’t pay until the work was completed as per contract.

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1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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  • Verified

Great Solar

published

One of the best prices on the market so far Mohet was very helpful from the start.
fast and solid install with friendly helpful installers couldn't ask for much more.

Update
currently having issues with the solar now smart meter is installed have sent off an email as per there request will have to wait and see how well/long this takes.

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1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Review collected in partnership with Solar Power Nation

Jaswinder S.

Jaswinder S.

  • 3 reviews
  • 1 like

Solar power nation is a Complete joke

published
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2 comments
Solar Power Nation
Hayley S.Solar Power Nation
Jaswinder S.
Jaswinder S.
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David

DavidMetropolitan Adelaide, SA

Appalling service

published

I submitted my application in November 2020 and still to this day do not have any solar system on my property now being April 2021. I have now requested my deposit back and it’s a company that continuously makes up excuses. Very unhappy.

Incentivised ReviewNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Syed

Syed

  • 2 reviews

Stopped working within one month

published

Installation was alright but solar stopped working within one month. Lodged complaint but even after 15 days no solution so can't recommend anyone to get solar installed with them. Dont know if they going to fix it or not

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4 comments
Solar Power Nation
Hayley S.Solar Power Nation
Syed
Syed

Complaint ticket no 925
Inv-101313260

Solar Power Nation
Hayley S.Solar Power Nation
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Hellohello

HellohelloSydney

  • 2 reviews

Worst customer service ever - caused my house to flood

published
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10 comments
Solar Power Nation
Hannah KSolar Power Nation

Dear Customer
Please share your invoice number as we dont see any of this complaint that match our records. Please share your inv number or guve your name on legal contract you have with us.

Hellohello
Hellohello

Maybe if you checked your emails you would know the complaint. Your managers know exactly the issue and refuse to ring me or speak when I ring.

Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number if you are customer to us.

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Bimal B.

Bimal B.

  • 2 reviews
  • 1 like

Worst Service ever experienced !! Stay away !!!

published

I installed 6.5KW system from them in March 2019, the system never performed well so I requested them to send someone to check the system. After continuous calling and emailing, they finally sent a tech in December 2020 (21 months after installing) to check only to find half of the panels were not even connected all this time. When I asked for compensation for the fault made by their installer, they simply closed the case mentioning there is nothing wrong with their product! I have made a complaint with Fair Trading.

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2 comments
Solar Power Nation
Hayley S.Solar Power Nation
Bimal B.
Bimal B.
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RPowell

RPowellCentral West, NSW

Terrible customer service.

published
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5 comments
Solar Power Nation
Hayley S.Solar Power Nation
RPowell
RPowell

Hi SPN invoice is SRN-110371024
Regards

Solar Power Nation
Hayley S.Solar Power Nation
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Angry customer

Angry customerSydney, NSW

No after sales service

published

Wifi connection issues with solar inverter since installation last year in August 2020 remains unresolved. Customer service support is unsatisfactory. Limited or no follow up support from Solar Powernation.
Lucky to those customers who has no installation problems !

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1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Luke

LukeBrisbane

  • 4 reviews
  • 7 likes

Watch Out - Poor Workmanship From Unreliable Tradesman.

published

Watch out - poor workmanship from unreliable tradesman. This company had their tradesman install the system on a new build. Drilled multiple holes in the outside roofing. Didnt fix work, multiple attempts to rectify. Advised of a $100 discount. Two months later Solar Power Nation ring and abuse as to why $100 remained outstanding on account. Email sent and no one ever replied. Be careful using this company as they use cheap inexperienced tradespersons and don't care about the quality of work they deliver as long as they get their money.

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5 comments
Solar Power Nation
Hayley S.Solar Power Nation
Luke
Luke

INV-062911719

Solar Power Nation
Hayley S.Solar Power Nation
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Unrespectful staff

published

They are the worst company ever and I will sue you to refund my money, I paid AUS 2600 for nothing, they couldn't solve my problem and did not try to help.

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Andrew

AndrewSydney, NSW

***UPDATED***Top End Products at very low prices decent service provided. Poor After sales service SHOCKING!!!

published
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1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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TERRIBLE Service

published

I was promised an installation date 8 weeks from the initial quote, failed to deliver and no communication for almost 2 weeks. New installation date scheduled a further fortnight, FAILED again. NO Communication AGAIN. TERRIBLE service, no attempt at honouring our agreement.

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1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Awful, don't ring, you never get off their lists

published

I contacted them for a quote, didn't go ahead. I get multiple calls and text every week. Keep blocking numbers, asking to be taken off. Just can't get them to stop.

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1 comment
Solar Power Nation
Hayley S.Solar Power Nation

We really apologize for any inconvenience but we don't call customers if they ask us not to call
Can you share your full name so we can put you in do no call or message group

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Sandy

SandySydney, NSW

  • Verified

Do not use this company, very unprofessional

published
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2 comments
Solar Power Nation
Hannah KSolar Power Nation
Sandy
Sandy

INV-110313572
QN-110342953

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Ash

AshMelbourne

  • 2 reviews
  • 1 like

Stop calling people on Christmas Day

published

Got a call from someone on Christmas Day!! Seriously? I made an enquiry earlier and got 20 follow up calls despite saying not interested, but calling people on public holidays is outrageous. Next time I’ll report it to ACCC/ CEC. Absolutely pathetic!!!

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Questions & Answers

Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

mrsugo

mrsugoasked

Could you provide brand name of panels and inverter please and if the prices includes connection to the grid?

No answers
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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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