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Solar Power Nation

Solar Power Nation

4.4 from 1,689 reviews · View Statistics

Reviews

  • Value for Money
    3.2 (6)
  • Product Quality
    3.2 (5)
  • Return Claim MadeYes (1) · No (6)
  • Customer Service
    1.7 (7)
  • Warranty Claim MadeYes · No (8)
  • Purchase Price$3,144.50
  • Timeliness
    3.0 (1)
  • Job Satisfaction
    3.0 (1)
  • Rates and Fees
    3.0 (1)
  • Installation
    2.1 (7)
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Jenny

JennySydney Surrounds, NSW

  • 5 reviews

Disappointed.

published

Fast at getting a quote to me and rep easy to contact and returned my calls. However, panels not installed as per contract. Said this would be fixed ASAP, never heard back from the rep only heard from the accounts department who wanted to know why the bill wasn’t paid. In all, took one month to resolve the issue and I didn’t pay until the work was completed as per contract.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedJinko
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Poor i have never been screwed around so much

published

All was going good payed my deposit and then it went to ...... phone call after phone call with no replies email after email nothing eventually getting through on the 1300 number is when the issues started I was told the system will be installed on 1 week and nothing rang again and again with excuses waiting on installers after getting very frustrated I was told my roof was to steep what a joke I would not recommend solar nation to anyone very disappointed waiting for this outcome

Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Solar Power Nation
Hannah KSolar Power Nation
Garry Z.
Garry Z.

Thanks find another installer that is capable as a number of my Neighbors houses are the same pitch as mine with solar awaiting reply

Solar Power Nation
Hannah KSolar Power Nation
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  • Verified

Frustration

published

I first paid deposit for my solar in December 2019, only have the solar installed in March and their electrician connect to our grid in April. The communication is tiring as the appointments mean nothing. I have to say I am very frustrated so far. Until today my meter is still not connect to my grid. It has been a long frustrated journey....

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
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Review collected in partnership with Solar Power Nation

Babak A.

Babak A.Sydney, NSW

  • 2 reviews

Cheap, but unprofessional and potentially deceptive

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
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elvin s.

elvin s.Greater Melbourne (Metropolitan), VIC

get the quote and shop around. customer service is horrible

published

i bought a system from solar power nation. took 8 months till they installed it. all the time some excuse.
bought second sistem for another property. after 4 months they said they could not do it and its been almost 7 months and still havnt recieved my deposit back.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
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Raj

RajNew South Wales

  • 2 reviews
  • 1 like

Additional cost post acceptance of order and before Installation

published

I signed up with Solar power nation for 6.6KW offer in Jun'19 and I used to get every hour till the time I signed up. After paying initial deposit I had to follow up on Installation date and then I started to get surprises as I was told first time that 21 panels can't fit on my roof and later SNP said they can do it and came for Installation. On Installation day I was told part of my roof in Klip lock and they need special kit for installation panel and I was told that I need to pay additional $700 just for that and spoke to Sales manager who was talking to me and I was given lame excuse that team could not access roof from Google maps. I am not struggling to get refund for my deposit to be aware of this company !!!

Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
4 comments
Solar Power Nation
Elena J.Solar Power Nation
Raj
Raj

INV06146221 Dated 14/6/2019

Raj
Raj

Hi Mark, Can I get response/update as I have provided requested info?

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Robert Taylor

Robert TaylorHunter Region, NSW

  • Verified

Poor communication

published

The installers, when they finally arrived, were very professional and polite. Unfortunately they did not have all the parts to finish, only the panels were installed. Said they would be back tomorrow, but did not arrive. After a few phone calls they arrived at 4pm and worked till after 6 finishing in the dark. They came back the following day for the final check and apply the safety stickers. H/O should have been better communicating any delays. Otherwise seems very good value for a 6.6kW system.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedCanadian panels with a Goodwe inverter.
Warranty Claim MadeNo
Purchase Price$2,890.00
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Solar Power Nation

Ryan

RyanMetropolitan Adelaide, SA

  • Verified

Poor Experience with SPN

published

5 weeks and still no firm installation date. No one from SPN has made any attempt to keep me up to date with why there a delay or when the system will be installed. I have called, emailed and left messages. All I get is promises that are never kept.
Dismal experience with Ken Anderson.

I don’t even know if a connection application for solar has been submitted yet.
The energy retailer still needs to be contacted for changing the meter to import/export.

Customer Service
Incentivised ReviewNo
System Size6.6 KW
Panel PurchasedSuntech 300W
Warranty Claim MadeNo
Purchase Price$3,399.00
4 comments
Solar Power Nation
Solar Power NationSolar Power Nation
Ryan
Ryan

Invoice 02265345

Solar Power Nation
Solar Power NationSolar Power Nation

Thankyou for providing that Ryan. One of our representatives will be contacting you shortly.

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See all Solar Power Nation reviews

Questions & Answers

Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

mrsugo

mrsugoasked

Could you provide brand name of panels and inverter please and if the prices includes connection to the grid?

No answers
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Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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