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Solar Power Nation

Solar Power Nation

4.4 from 1,689 reviews · View Statistics

Reviews

  • Value for Money
    3.1 (8)
  • Product Quality
    3.1 (7)
  • Return Claim MadeYes · No (8)
  • Customer Service
    2.0 (7)
  • Warranty Claim MadeYes (1) · No (6)
  • Purchase Price$2,870.00
  • Timeliness
    3.0 (1)
  • Job Satisfaction
    3.0 (1)
  • Rates and Fees
    3.0 (1)
  • Installation
    2.3 (7)
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Reviewer Photos & Videos

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C Pfang

C PfangMetropolitan Adelaide, SA

Poor follow up-Unsatisfactory Customer Experience-No one seems to know what's happening

published
Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
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Jenny

JennySydney Surrounds, NSW

  • 5 reviews

Disappointed.

published

Fast at getting a quote to me and rep easy to contact and returned my calls. However, panels not installed as per contract. Said this would be fixed ASAP, never heard back from the rep only heard from the accounts department who wanted to know why the bill wasn’t paid. In all, took one month to resolve the issue and I didn’t pay until the work was completed as per contract.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedJinko
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hayley S.Solar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Poor i have never been screwed around so much

published

All was going good payed my deposit and then it went to ...... phone call after phone call with no replies email after email nothing eventually getting through on the 1300 number is when the issues started I was told the system will be installed on 1 week and nothing rang again and again with excuses waiting on installers after getting very frustrated I was told my roof was to steep what a joke I would not recommend solar nation to anyone very disappointed waiting for this outcome

Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Solar Power Nation
Hannah KSolar Power Nation
Garry Z.
Garry Z.

Thanks find another installer that is capable as a number of my Neighbors houses are the same pitch as mine with solar awaiting reply

Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
aussiedarren

aussiedarrenAU

  • 39 reviews
  • 81 likes

I DO NOT RECOMMEND IN ADELAIDE.

published
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Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJA Solar
Warranty Claim MadeYes
Purchase Price$2,850.00
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

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  • Verified

Frustration

published

I first paid deposit for my solar in December 2019, only have the solar installed in March and their electrician connect to our grid in April. The communication is tiring as the appointments mean nothing. I have to say I am very frustrated so far. Until today my meter is still not connect to my grid. It has been a long frustrated journey....

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Solar Power Nation

Babak A.

Babak A.Sydney, NSW

  • 2 reviews

Cheap, but unprofessional and potentially deceptive

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
elvin s.

elvin s.Greater Melbourne (Metropolitan), VIC

get the quote and shop around. customer service is horrible

published

i bought a system from solar power nation. took 8 months till they installed it. all the time some excuse.
bought second sistem for another property. after 4 months they said they could not do it and its been almost 7 months and still havnt recieved my deposit back.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Power Nation
Hannah KSolar Power Nation
Similar opinion? Write a review on ProductReview.com.au!
Robert Taylor

Robert TaylorHunter Region, NSW

  • Verified

Poor communication

published

The installers, when they finally arrived, were very professional and polite. Unfortunately they did not have all the parts to finish, only the panels were installed. Said they would be back tomorrow, but did not arrive. After a few phone calls they arrived at 4pm and worked till after 6 finishing in the dark. They came back the following day for the final check and apply the safety stickers. H/O should have been better communicating any delays. Otherwise seems very good value for a 6.6kW system.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedCanadian panels with a Goodwe inverter.
Warranty Claim MadeNo
Purchase Price$2,890.00
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Solar Power Nation

See all Solar Power Nation reviews

Questions & Answers

Barefoot K.

Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

Siv

Sivasked

Hi SPN,
I have signed off the Quote (QN-121045132) and paid deposit on 11/12/2020 to install solar systems to my house. but the installation has not been done yet. Your sales representative told me that some one will contact me with in 10 days. but 10 days past, no one contact me me regarding installation. Please provide the installation day.
Thanks

Regards
Siva

2 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

You will receive a callback from our installation team by today ,they would be providing you an update on your installation.

Regards,
SPN Online

Siv
Siv

Thanks for your quick response.

mrsugo

mrsugoasked

Could you provide brand name of panels and inverter please and if the prices includes connection to the grid?

No answers
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Get an answer from our members and Solar Power Nation representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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