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Solar Power Nation

Solar Power Nation

4.4 from 1,741 reviews · View Statistics
Listing monitored by Solar Power Nation

Reviews

  • Value for Money
    4.7 (797)
  • Product Quality
    4.7 (762)
  • Return Claim MadeYes · No (833)
  • Customer Service
    4.6 (811)
  • Timeliness
    4.7 (260)
  • Job Satisfaction
    4.8 (251)
  • Rates and Fees
    4.8 (239)
  • Installation
    4.8 (749)
  • Warranty Claim MadeYes · No (833)
  • Purchase Price$3,014.79
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Steve
Steve
  • 3 reviews
  • 1 like

2 time buyer for investments

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Store LocationAdelaide
System Size6.6 KW
Panel Purchased Longi , goodwee
Warranty Claim MadeNo
Purchase Price$1,800.00
Fu Jau L.
Fu Jau L.Illawarra, NSW
  • Verified

Installation and after-sales service

published

Skilled and responsible installation workers, fast installation process.
I have no problem with this company, the price is reasonable, the quality is good, the booking and installation date are accurate, and the after-sales service is perfect and reliable.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Risen Energy Co Ltd 370w Solar Panels
Warranty Claim MadeNo
Solar Power Nation
Hayley S.Solar Power Nation

very friendly service , smooth process to connect my inverter on my phone

published

installation was very smooth, boys were friendly and did their job in time
No,issue from start Sam Smith helped my with quote and got me the best value for money , later Neel helped me to connect my inverter apps on my phone.

great service overall

Value for Money
Product Quality
Customer Service
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size-18 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$2,450.00
Solar Power Nation
Hayley S.Solar Power Nation
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Was great to communicate and solve the problem

published

The panel were installed except they couldn't feet 1 due to space. Job well done
Only few tiles are broken which I found now. I will recommend them for the job. Very responsive. Preeti was of great help.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Sal
Warranty Claim MadeNo
Purchase Price$2,450.00
Solar Power Nation
Hayley S.Solar Power Nation
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wHATEver58
wHATEver58Sydney, NSW
  • 3 reviews
  • 3 likes

Great experience before and after

published

The Install team booked a time, were on time and installed the system. Everyone was organised and knew their role. They were finished in no time flat and cleaned up after themselves. No issues with the install but I mucked up the monitoring app, between Sid and awesome support from Neel everything was working in no time.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Solar Power Nation
Hayley S.Solar Power Nation
Ajay S.
Ajay S.Sydney, NSW

Perfect blend of service & professionalism

published

Garry & Alex, thanks much for all the support and professionalis, you've been a Gem. Appreciate it. You have been supportive through out, from my first call to your company until the final installation day.
Keep up the good work!!

Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solar Power Nation
Hayley S.Solar Power Nation
Nicole
NicoleSydney, NSW

Very helpful and responsive

published

I had a great experience with Solar Power Nation. Shaun was extremely helpful in addressing any concerns I had regarding the solution and the electrician and installers were very professional.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size7.77 KW
Panel Purchased Risen 370w solar panels
Warranty Claim MadeNo
Solar Power Nation
Hayley S.Solar Power Nation

Thank you Shaun for all the help

published

Shaun is the guy if you need any solar advise. He do his job very well. He even signed up my two friends. From start till the end he was very courteous to listen to anything we have doubt about. Installation department William Mac organised everything on time. Thanks once again

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size7.7 KW
Panel Purchased JA
Warranty Claim MadeNo
Purchase Price$2,799.00
Solar Power Nation
Hannah KSolar Power Nation

Best honest service

published

I am very happy with the service provided though my brother in law and have recommended to other friends of mine and am keen to have it installed at my other property soon.From day one the communications was excellent they took caution with no tiles broken as I did inspect the roof.Infact I was so happy with their honestly well done job that I paid them in full rather then monthly.keep up the good work.cheers rakesh

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size6.66 KW
Panel Purchased Longi energy technology pty ltd
Warranty Claim MadeNo
Purchase Price$2,549.00
Solar Power Nation
Hayley S.Solar Power Nation
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The reviewer stated that an incentive was offered for this review

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Simon
SimonMelbourne
  • 3 reviews
  • 1 like
  • Verified

Hopeless company

published

Extremely difficult with this company. Headache from start and I am still being told things that are not happening. My Account Manager is not even contactable.

Please find another provider, I highly encourage not to use this company

The response from the company is a fair example of how they treat their customers. To make accusations that I am a liar and to provide proof of purchase is dumb founded. How about ask for further details and stop there.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solar Power Nation
Hannah KSolar Power Nation

Dear Simon
Thanks for your feedback. First of all please share your receipt number or contract number so we can sort the situation for you on highest priority
SPN Online

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Mark
MarkSydney Surrounds, NSW

Looks like a very good system that didn't break the bank.

published

Easy to deal with. Installers were very professional and good looking install with no problems. Looking through reviews I see they continue with good backup service if anything does go wrong. Also saw that they offered $1500 travel voucher for system install, didn't hear about this though. May have been a pleasant surprise bonus to receive.
All in all a very good system, installation and price.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Longhi
Warranty Claim MadeNo
Purchase Price$2,799.00
Solar Power Nation
Hayley S.Solar Power Nation
mike
mikeSouth East Queensland, QLD

So helpful

published

They completely solved problems I was having and logged on their end and fixed the issues. Everything is now working perfectly
I can’t thank you enough Neel for helping me twice now.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size7.7 KW
Warranty Claim MadeNo
Purchase Price$2,499.00
Solar Power Nation
Hayley S.Solar Power Nation
Ken
KenPerth, WA

Excellent

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,700.00
Solar Power Nation
Hayley S.Solar Power Nation
Hemanth
HemanthSouth East Queensland, QLD
  • Verified

Good customer service

published

Everything was excellent. The customer service is very good. The explaining of the system was good and how benefit they explained. I really recommend your company to others. I hereby recommend this company to others.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size5.5 KW
Panel Purchased Fronius
Warranty Claim MadeNo
Purchase Price$4,600.00
Solar Power Nation
Hayley S.Solar Power Nation
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The reviewer stated that an incentive was offered for this review

Tasha Stone
Tasha StoneSouth East Queensland, QLD
  • 2 reviews

Very excited to get solar

published

Due to weather, there was initial installation delays. However, very happy on installation day and happy with solar panels and inverter. Originally, wifi dongle was missing from Goodwe company, but Solar Power Nation followed up and ensured it was installed.
Alex was very helpful.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
Purchase Price$4,499.00
Solar Power Nation
Hayley S.Solar Power Nation
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Page 1 of 34

Questions & Answers

Curtis A.
Curtis A.asked

As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,

No answers
Lucifer Guevarra
Lucifer Guevarra asked

Why has no one bothered to respond to any of my calls or emails.

Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.

This company is a joke, how did they get their licence to trade in Australia?

5 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.

Regards,
SPN Online

Lucifer Guevarra
Lucifer Guevarra

This is not correct.........................!??!!

SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.

Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??

Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.

This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!

Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?

The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?

My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.

Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.

DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?

What a clowns outfit this circus is?

Lucifer Guevarra
Lucifer Guevarra

We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)

Barefoot K.
Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

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Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected and Hybrid
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