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Solar Power Nation

Solar Power Nation

4.4 from 1,741 reviews · View Statistics
Listing monitored by Solar Power Nation

Reviews

2.6
13 reviews
5
(5)
4
(0)
3
(0)
2
(1)
1
(7)
  • Value for Money
    2.8 (11)
  • Product Quality
    2.9 (10)
  • Return Claim MadeYes (12) · No
  • Customer Service
    2.7 (12)
  • Timeliness
    3.8 (4)
  • Job Satisfaction
    4.0 (4)
  • Rates and Fees
    3.5 (4)
  • Installation
    3.0 (9)
  • Warranty Claim MadeYes · No (12)
  • Purchase Price$2,000.00
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Reviewer Photos & Videos

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Satnam singh
Satnam singhSydney, NSW

This is perfect

published

Thanks neel realy happy with the service. But karan singh, jay singh harras us abuse us not happy with them . Even karan singh racist he said to my husband desi .

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeYes
System Size5.5 KW
Warranty Claim MadeNo
Purchase Price$2,600.00
Solar Power Nation
Hannah KSolar Power Nation
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The reviewer stated that an incentive was offered for this review

Kumod
KumodSydney, NSW

Excellent

published

Everything went smoothly, neel and Gary were extremely helpful and cooperative, neel went beyond his work and help me to set up wifi and get connected with agl, much appreciated!

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeYes
System Size5 KW
Panel Purchased Longer and goowee
Warranty Claim MadeNo
Purchase Price$3,100.00
Solar Power Nation
Hayley S.Solar Power Nation
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The reviewer stated that an incentive was offered for this review

Unrespectful staff

published

They are the worst company ever and I will sue you to refund my money, I paid AUS 2600 for nothing, they couldn't solve my problem and did not try to help.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,600.00
Solar Power Nation
Hannah KSolar Power Nation

Dear Ahmed,
Please share your receipt number or contract number so we can find you in our system. looking forward to your reply and apologies for any inconvenience caused.
SPN Online

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Alan Chan
Alan ChanSydney, NSW

Excellent value and friendly service

published

Account Manager Sam Smith shows his professional and assistance on this project, he fully understand what the client required. Well organised and co-operated with Simon (installer). Simon has full knowledge of the solar products, offers friendly and effective service. He is very friendly and gentle to the clients and takes extreme care on the installation, even he provides good suggestions making easy in the project.

Good value and excellent service

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Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Risen Energy Co., Ltd model of solar panel : RSM132-6-370M
Warranty Claim MadeNo
Purchase Price$2,650.00
Solar Power Nation
Hannah KSolar Power Nation
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  • Verified

Good service

published

The installation was completed 3 days back. No issues up to date. The job was done quickly without any damages to the tiles. The electrician did a very good job

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Solar Power Nation
Hannah KSolar Power Nation
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Review collected in partnership with Solar Power Nation

Mohamed N.
Mohamed N.Sydney, NSW
  • 3 reviews
  • Verified

This company is untrusted and they dont have qualified installers

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeYes
Panel Purchased none
Warranty Claim MadeNo
Solar Power Nation
Hannah KSolar Power Nation
  • Verified

wont refund deposit

published

I have been trying to get a refund for over 12 mths now. I have spoken to multiple people and all say "sorry about this we will fix it up straight away" yeah right.

Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Solar Power Nation
Hannah KSolar Power Nation
Shaun
Shaun
Solar Power Nation
Hannah KSolar Power Nation

Please share your invoice number or contract number you signed with us

James
JamesSydney, NSW
  • Verified

Do not trust this company! They just want your deposit and address for get the Government solar rebet!

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeYes
Panel Purchased not installed
Warranty Claim MadeNo
Solar Power Nation
Elena J.Solar Power Nation
James
James
Solar Power Nation
Elena J.Solar Power Nation
Vincent Joseph
Vincent Joseph
  • 2 reviews
  • 3 likes

Terrible

published

I signed up with Solar power nation for 6.6KW offer in 24/06/2019and I used to get every hour till the time I signed up. After paying initial deposit I had to follow up on Installation date and then I started to get surprises as I was told after 5 weeks that 21 panels can't fit on my roof they can only put 16 panels. Ty hen I asked my deposit back they did not give my money back. I rang many times to [name removed] it's going to voice mail. I would like to say people to avoid Solar Power Nation.

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Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Panel Purchased Not installed
Warranty Claim MadeNo
Purchase Price$50.00
Vincent Joseph
Vincent Joseph

I don't recommend this Installer

Solar Power Nation
Elena J.Solar Power Nation
Vincent Joseph
Vincent Joseph

I have already send to you a couple of times. Please ask Jordan Singh. Thanks.

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Jacqui s
Jacqui sMetropolitan Adelaide, SA
  • 3 reviews
  • 7 likes

They take your $100

published

In the process of going to the proper authorities with this company. Took a $100 . No contact for months . Got fed up calling them and submitted a cancellation form . Many phone calls to them with no refund. Had enough ! Stay away they should be investigated!!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Solar Power Nation
Solar Power NationSolar Power Nation
Jacqui s
Jacqui s

It’s under Michael soumelidis QN051714389

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Martin song
Martin songSydney, NSW

Excellent service !!

published

Solar power nation got best price in the market. Solar power nation was not only best in price but best in customer service. I recommended solar power nation to others. Thanks solar power nation

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,900.00
Solar Power Nation
Solar Power NationSolar Power Nation
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The reviewer stated that an incentive was offered for this review

Sanoj
SanojCentral West, NSW
  • 2 reviews
  • 2 likes

Give fake dates stay out of these guys

published

Still waiting for my deposit money.
No emails or phone calls once you put your deposit money. Chased them up nemurous times for my deposit money as they kept giving fake installation date.nil as yet

Value for Money
Customer Service
Installation
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$100.00
Solar Power Nation
Solar Power NationSolar Power Nation
Solar Power Nation
Solar Power NationSolar Power Nation

Questions & Answers

Curtis A.
Curtis A.asked

As you probably are aware from my review I am having serious issues with my system and the service that is being provided I have being lied to multiple times promises made and not met i need someone to take action and responsibility rather than passing the blame constantly and nothing been done,

No answers
Lucifer Guevarra
Lucifer Guevarra asked

Why has no one bothered to respond to any of my calls or emails.

Your installers have damaged my roof and gutters, I have provided photos many emails to SPN. I have also provided the quote by a roofing company last week as requested by Neel.

This company is a joke, how did they get their licence to trade in Australia?

5 answers
Solar Power Nation
Hayley S.Solar Power Nation

Dear Customer,

We would like to inform you that there were minor dents on the roof, but you wanted us to change the whole color bond sheet which is not possible for us. We have offered to fix the issue regarding the scratches on the gutter but got no response from your side. We want to get this fixed, if you give us confirmation about the same.

Regards,
SPN Online

Lucifer Guevarra
Lucifer Guevarra

This is not correct.........................!??!!

SPN has dented/damaged my new roof panels, and to large dents the size of my fist I might add, this not a simple tiny dent as you can see by the quote I have provided you with.

Please send an independant roofer from a reputable company to inspect and quote should you feel this is unjust??

Evidently SPN does not intend to rectify the damages caused nor address any of my concerns.

This here reply above is crap, WHY IS THIS NOT POSSIBLE for 'US'....... You operate under Australian Consumer Law and YOU HAVE DAMAGED MY PROPERTY!

Why have you not returned any email correspondence ?
Why have you not picked up the telephone and called me?

The only reason you are corresponding with me here is because I write on this forum and your company is concerned I will persuade a myriad of potential customers away from your dodge business .'.......Hmmmm?

My suggestion is to have a competent employee not N.D call me asap, preferably from your management team, should you indeed have one over there.

Your offer of $100.00 was only for the scratches to my gutters, I have not negated this offer I welcome this $100 but, SPN seems to be missing a few too many screws up stairs ?? You need to offer me the additional $650.00 to cover the full cost of the repairs for all the damages that was done.

DO NOT ask me to remove any of these posts from Product Review as you have in our brief conversation earlier today when I called your office to discuss the above response!!
OH, and guess what?? N.D wasn't at his desk yet again and M.S why hasn't your management called me yet as you promised?

What a clowns outfit this circus is?

Lucifer Guevarra
Lucifer Guevarra

We would like to inform you that there were minor dents on the roof (yes I am aware these are dents caused by your company??) but you wanted us to change the whole color bond sheet ( because there is no other way to repair these dents that I am aware of??) which is not possible for us (why is this not possible??)

Barefoot K.
Barefoot K.asked

I'm living in Cairns area, I've contacted with one of advisor but I'd prefer to talk with Mike who has got consulted people already around here.

Wondering how to contact him? Please let me know.

Thank you.

1 answer
Solar Power Nation
Hayley S.Solar Power Nation

Hi Barefoot,

We apologize for the inconvenience caused to you , please share us your quotation or invoice number, so that we can check with our team and will able to get back to you at the earliest.

Regards,
SPN Online

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Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected and Hybrid
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