Maybe I can get of the grid!
The process was streamlined from start to finish A letter followed by a phone call (on my behalf) and the process began. Before writing this I read the review by Waz but I can clearly say that he is well misinformed about costs of endphase. Nonetheless I was very happy with the payment process followed by the installation. The electricians were very informative and professional. So far my interactions with the company overall have been professional
A very professional installation
The panel installation process was a breeze.
Would have been better if I had been told of the delay in the arrival of the installation team.
Had waited the whole morning before I left for work at 1:30 pm.
Great service excellent communication
The service was very good from start to finish. We were kept informed throughout the process. The guys that installed the battery were very good they managed to do the installation a day earlier than I expected. If you want good old fashioned service this company provides it.
very happy with battery installation
I have had eight solar panels on my roof for the past six years. From talking to them and seeing them at work, I could tell that the 3-man battery installation team were very competent. They did the installation on the afternoon of Friday 15 February, 2019, as previously arranged.
Job well done
Very professional, clean, friendly & quick installation, even took all my empty boxes
I would highly recommend them, one happy customer
Customer service & follow up had been even better
Solar Service group you have won me over
absolutely terrible after talking on the phone and of course told it's a once in a life time offer , which it is not but that's not the point I had some family troubles and couldn't afford it and needed my$ 600 deposit returned which after a phone call they said they would do but normally keep $450 for canceling even though it was the next they have since only returned $150 and are refusing to refund the rest , I will keep you informed as this is ongoing. Absolutely disgraceful that there was no cooling off period and they try to trick you into purchasing immediately saying there are limited units remaining - a complete lie.
Brilliant service and great followup service. Wonderful company to deal with
I had panels installed previously and had two batteries installed with Solar Service Group. Very happy with installation and service. Follow up communication is excellent as well. Very happy with Solar Service Group.
I watched the install with the men on the roof as Id had issues with broken tiles from other companies. The men were careful and explained what was happening. They even cleaned up after the installation .
Excellent Service and workmanship.
I had a battery installed to compliment my existing solar panels and from first receiving their letter to having my second battery installed (yes, I went back for a second battery) I found this company from the office personell to the installers to be very professional, friendly and they just got on with the job. Arrived when they said they would, got on with the job, no fuss, no mess and when finished there was nothing to do but admire their workmanship and monitor how much the batteries were saving me. There was no pressure to buy anything. The initial letter was an invitation and was up to me whether I accepted or not. The staff have been most professional, courteous and helpful, answering any queries I had to my satisfaction and things were done when they were scheduled and carried out at a time convenient to me. No fuss, no mess and a very happy customer. Thanks Solar Service Group for you great service.
The service of the process is good and easy. People who came in to install the panel are nice and explain very thing to me clearly.
No issues. Very smooth and nice.
It was very easy because there was no unforeseen obstacles everything panned out as expected. We were very pleased with Solar Service group and the Goanna Battery and the installation people
I had a battery installed. Asides from photographing the existing installation, I had nothing to do except pay the balance. I had no issues with the Company or the installers - they were very professional in their attitude, approach and workmanship
Had battery installed only the contractors did a great job had no issues and were able to answer any questions I had in regards to the battery and its operation and I have learnt to use my power more wisely
I have engaged Solar Service Group to provide a battery to enhance the utilisation of my existing solar panels. The company's communications and follow-up has been very good. The installing contractors worked like Trojans in the excessive heat of the day, had the battery in and operational quickly, and left the site clean. They even fixed a slight cosmetic issue with my meter box without me asking. I am looking forward to my next power bill to judge the cost effectiveness.
The battery, associated wiring and monitoring equipment was installed in the morning approximately 4 hours, it was tested, commissioned and handed over to the home owner in working order. The online monitoring is very simple to follow, I have it on my laptop and mobile phone. It has not been running for a full billing period yet so we don't know the savings yet,
Did not install panels but did battery installation was no issue electrician came explained what he intended to do completed the work and left
It was seamless. I enjoy going onto the app and seeing what it's up to. Looking forward to seeing my next electricity bill, I never thought I would say that.
Finally, a Solar company I can trust with my house.
I have been dealing with the Solar Service group (SSG) for the past three years, with safety upgrades to my existing solar panels and installation of Lithium batteries for storage. The system works very well and is monitored remotely by SSG staff using the Enlighten APP. The local tradesmen have been very efficient with good trade skills. The reason I went with Solar Service Group is, that I value good communications (from the staff in the office to the ground crews). They have all listened and discussed my certain requests regarding the installation work and placement of equipment. I would recommend them to anyone thinking about installing solar panels and/or batteries.
Installation of Solar Enphase AC Battery.
The introduction to this scheme was good. The installation was without hitch and carried out by
courteous and experienced workers. I have had no problems with the system and it seems to be working gest.
My battery system works like a charm.
The installer and his apprentice did a good job, installing the battery and monitoring system in less than two hours. They were polite and very friendly, but also very professional.They answered to all my technical questions with clear explanations and left the place clean. My solar system is now working in harmony with its battery and we see the benefits on our electricity bill. We are happy with the outcome.