??!
1 photo
Solar Service Group

Solar Service Group (page 2 of 15)

4.3 from 294 reviews

Reviews

Review distribution

5 star
204
4 star
43
3 star
2
2 star
8
1 star
37

Helen

HelenSouth-Eastern Region, NSW

Hard sell tactics sound a note of caution

published

we contacted this company after receiving a letter about batteries. we were instantly subjected to hard sell scare tactics - demanding we pay a deposit on the product right then and there in order to secure it because there was such a limited supply of product and places in the testing scheme for the product. I don’t think genuine companies really need this tactic. AND guess what? less than a month later we received the same letter again. I’m not convinced these folk are not scammers.

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Solar Service Group
Customer ServiceSolar Service Group
Helen
Helen

Sorry, I won’t be doing that because I don’t cope with pressure sales and lies. If there were so few batteries and places available why send me another letter with the same offer?


Paul

PaulGreater Melbourne (Metropolitan), VIC

  • Verified customer

Increasing solar panel performance by installing a battery

published

Having the battery connected to the solar panels is a must. Using the Battery monitoring system allows you to maximize what your panels collect. At any point in the day you can check how much power you are producing, using,charging the battery, drawing from the grid & feeding back into the grid. Things like when to put on the dryer or dishwasher can be optimized by the information you now have.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Review collected in partnership with Solar Service Group

John Taylor

John TaylorSouthwest, VIC

  • Verified customer

Using the solar rays to our benefit

published

Our installation of the ALPHA ESS Goanna Solar battery was professionally undertaken by Joel and Michael from Sunbank Solar. No issues were encountered and operationally the battery is giving us a better insight as to how the daily chores and appliances impact on the consumption of power.
The more sunshine going into the grid results in a greater benefit to us.
The Alpha ESS app really shows how the system can work to our benefit.
The sales and technical personnel of Solar Service Group have been found to be polite, understanding and knowledgeable. Phone calls get returned promptly.
We are very satisfied with the battery’s operation, the associated app and dealings with Solar Service Group.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Alpha ESS Goanna
Purchase Price $6,085.00
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Hi John, thanks for taking the time to share your feedback with us. If there's anything that you would like to see us improve on in the future, please don't hesitate to contact us on 1300 40 41 42 and let us know.

Review collected in partnership with Solar Service Group

Jill Thompson

Jill ThompsonLaunceston, TAS

Shame it hasn't worked the way it should

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goanna
System Size2.9 KW
Purchase Price $6,080.00
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Steve Clark

Steve ClarkSydney, NSW

  • Verified customer

Goanna Solar Battery

published

We received a letter to participate in the initial Testing phase. We felt that this was a good idea and would hopefully reduce our electricity bills. The company was very professional and easy to deal with. We were kept up to date on the installation. Installation was quick and the guys were friendly.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goanna K29
System Size2.9 KW
Purchase Price $5,880.00
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Review collected in partnership with Solar Service Group


Tom Hancy

Tom HancyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Helping the planet to survive

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Panel Purchased Longi
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Review collected in partnership with Solar Service Group


Andy Pitt

Andy PittGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Happy Customer

published

From the initial contact we found solar service group to be professional, the date and time of instillation were met with friendly and helpful installers who found a broken roof tile and kindly offered to replace it while they were up there.the goanna battery seems to work well just hoping for some more sun light.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Hi Andy, thank you for your positive feedback, we're very glad to hear that your installation experience was great. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group


Norma Purton

Norma PurtonLaunceston, TAS

  • Verified customer

From one very happy customer.

published

We received an invitation from Solar Service Group to have a Goanna Solar Battery installed. We had already made a very preliminary inquiry with another installer. The process of having the battery installed was very professional and even manages to look good in it's location. I show it off at every opportunity and although it has only been installed for two months we have not purchased any power off the grid in that time. Just hope for a few sunny days through the winter so it can keep doing its thing. So far a positive experience.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Hi Norma, thank you very much for your positive feedback. We're glad that you are very pleased with the installation. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group

Philip A.

Philip A.Sydney, NSW

Battery not working yet they won't come and fix it, can't get onto them for 9+ months

published

We have tried to get in contact with you so many times over the last 6 months as we have 2 batteries but only one is operational!!! Hence it only ever says maximum 50% charging per day! Please send someone, we have called and written emails, It's as if you ignore us as soon as you install and hope that we get sick of trying to get in contact. Called so many times over and over to no avail! As you can see we've had this problem since October 2018!!! We would be out of so much money and wasting so much energy over the last month. It was a $4000 battery that has been absolutely useless due to you not coming to make it work!!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Enlighten
System Size3.5 KW
Purchase Price $3,800.00
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group
Bazza

BazzaPerth

  • 3 reviews
  • 4 likes

Solar Service Group Home Battery Storage

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
Solar Service Group
Customer ServiceSolar Service Group
Bazza
Bazza
Solar Service Group
Customer ServiceSolar Service Group

Barry Rickman

Barry RickmanPerth, WA

  • Verified customer

Easy as you like. From phone call enquiry, to installation

published

From my first phone call, to check if I was eligible for the trial. To the friendly battery installers. I've been very impressed with the service of Solar Service Group. After sales was good too, with my enquiry about the web page. Very happy with the whole process and service.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Hi Barry, thank you for your review, we're happy to hear such positive feedback from you. If there's anything that you would like to see us improve on from here, please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group


cecile g.

cecile g.Sydney, NSW

  • Verified customer

This was so simple

published

OMG everyone did exactly what they said they would do, it was so easy. I was so sure this was a scam and so relieved that I got what I paid for. The installers fitting the battery were amazing working on such a terrible day, wet and wild wind. I have only had the battery a month or so but so far it is going well. I will be interested in seeing my first bill. I have a pool and air conditioning however the battery still appears to have some left each day. If you're thinking about it, try it.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goanna battery
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Hi Cecile, thank you very much for your positive feedback. We're glad that the installers did an amazing job for you. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group


  • Verified customer

Professional and prompt

published

Good service. Battery is working as it is supposed to. Installation went as good as could of gone. Would have liked a bigger battery for the price. But can't have everything

1 comment
Solar Service Group
Customer ServiceSolar Service Group

Review collected in partnership with Solar Service Group


  • Verified customer

Excellent Service & Installation

published

Easy installation of the battery system on the day. Good ongoing communication from the team through out the process from first concept to installation. Monitoring service also easy to use.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goanna Battery 2.9kWh System
System Size2.9 KW
Purchase Price $8,568.40
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Review collected in partnership with Solar Service Group

Anne

AnneHobart, TAS

  • 2 reviews

Not a scam

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group
Franco and Vivien B.

Franco and Vivien B.Greater Melbourne (Outer), VIC

  • Verified customer

Very helpful now that we are on a pension

published

The solar battery was installed by two technicians. They rang to let us know when they were on their way. The installation was done efficiently and they did not cause any damage. They were able to explain in plain english how it worked. The service from Solar was easy and the instructions were easy to follow. Would recommend to our friends.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Review collected in partnership with Solar Service Group


  • Verified customer

Battery solar system saving money

published

We didn't have any panels installed, as we already had an existing solar installation, however we did have a battery system installed and we couldn't fault the installation crew, they kept us informed of what they were doing and if they were going to be late.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased N/A
System Size6 KW
Purchase Price $7,800.00
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Hi Allan, thanks for your positive feedback from your recent installation with us. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group


Vicki Wright

Vicki WrightCentral, TAS

  • Verified customer

We love it

published

The insulation was installed at the time we arranged My sister had an accident an I had to leave the fellows to install the Goanna and I was confident they were alright to leave

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Hi Vicki, we're very happy to hear great feedback about our Technicians and your installation. Hope your sister is recovering well. If there's anything that you would like to see us improve on please do not hesitate to contact us.

Review collected in partnership with Solar Service Group


Vinodrai G.

Vinodrai G.Illawarra, NSW

#bad attitude#

published
Return Claim MadeYes
1 comment
Solar Service Group
Customer ServiceSolar Service Group

The reviewer stated that an incentive was offered for this review


  • Verified customer

Fantastic introduction to battery life.

published

I found the company very easy to deal with. Very professional with excellent installers.
Great service follow up and showed interest at all stages in the work done.
Have had no issues at all to deal with. Thanks!

Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $6,500.00
See all answers
1 comment
Solar Service Group
Customer ServiceSolar Service Group

Review collected in partnership with Solar Service Group


Page 2 of 15

Questions & Answers

Maz26

Maz26asked

Has anyone had their bill go to zero after installing a battery?

1 answer
Karl S.
Karl S.

You will always have the service to property charges. But it seems that the battery is providing most of the floating power required. I am thinking that if I switch on the oven I may be drawing partially from the grid.


Chossy

Chossyasked

I can not find your company on the approved Clean Energy Council list to get the government rebate , Is Solar Service Group a approved retailer ?

2 answers
Solar Service Group
Customer S.Solar Service Group

Hi Chossy, currently we are not CEC approved, however all of our installers and products are approved by the CEC. We have been investigating the process to become an approved retailer however there is an extensive waiting list at the moment. We do have another company which is CEC approved to be able to participate in Government Rebates, if you would like us to refer you to them or to learn more about our business feel free to give us a call on 1300 40 41 42.

Chossy
Chossy

Thanks


jim

jimasked

You seem to have a lot of negative respones. Is this a product issue or installation? Jim

5 answers
Stephen Flint
Stephen Flint

I have said nothing negative

Solar Service Group
Customer ServiceSolar Service Group

Hi Jim, thank you for your question. We work very hard to ensure that all our installations meet high standards through a thorough scoping and installation process. We currently install a wide range of products, each with their own distinctive purposes. If you would like to discuss any products that we install, please do not hesitate to contact us on 1300 40 41 42.

jim
jim

You still, seem to have a lot of negative responses. Even if you are trying very hard. Jim


Get an answer from our members and Solar Service Group representatives

Details

CategorySolar Retailers
Contact Number 1300 40 41 42
Online Live Chat Yes
After Sales ServiceYes
Services ProvidedSolar Product Retailer
Clean Energy Council Approved RetailerNo

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.