I too received a special invitation letter to be involved in a testing phase. I called and they wouldn't provide a quote until I provided a fair amount of information to them, whereupon they then advised I was eligible for the "discounted price" of $6,000 compared to other systems that were $9-15,000. It wasn't until I asked what size battery I got for $6,000 that they said it was the smallest 3kwh size. $13,480 was the price for the largest 12kwh size which as other reviewers have commented, is more than the cost of a Tesla powerwall installed.
This is deceptive marketing at its best. Do your research before calling.
I find this company and their processes deceptive. They sent me an unsolicited letter with their 'special offer'. I called them to find out more. During this call they ask your 'permission' to take a look at your solar panels online. How did they end up sending me a letter about their 'special offer' in the first place? They had already found my solar panels online - because I didn't buy my solar system from them! When you get down far enough into their deceptive process, you find out that this 'limited' battery offer is ~$6000 for a 3kWH battery. They try to tell you this is a 'modular' battery capable of expansion. Hardly unique. There are other batteries on the market that when you do the maths offer far superior outcomes in terms of ROI - and with no catches on 'studying the data to improve the product' in return for the 'discount'. Then they try to further complicate things by saying your quote depends on factors such as access to your power meter. I just don't believe their spin.
I agreed to let them 'hold my place in the queue' for $100 while I thought about their offer (which I understood to have been only a pre-authorisation on my credit card - like hotels do, which releases when you check-out). When I realised this 'special offer' was a dud, I demanded my $100 back - which I'm quite sure they had no intention of giving despite their verbal agreement and then claims of 'talking to their finance department' when I chased them up twice. Interestingly - 10min after posting this review I got an email with a 'refund receipt' (co-incidence? Hardly). About a week later and after disputing the charge with my bank they refunded the $100 - it was like getting blood from a stone.
All I can say is: Caveat Emptor. I recommend you steer clear to not have buyers remorse later. I'd love to know if all the 'glowing' reviews on here are genuine - I'd be more inclined to believe the ones who have had similar experiences to me.
horrific service Cant Be Worse!!!
Im very disappointed and absolutely outraged that no one has taken the time to call me back!
especially since i had called 4 time that day i last spoke with solar service group.
I keep getting told that someone will call me back (dean) but no one ever does, the lack of respect you guys have is disgusting!
I work in retail/marketing and admin and as busy as i get i still make time to call back my important clients, but obviously you guys do not care what so ever. I have waited too long and only been given half assed answers, you guys are breaching contract as i have paid for a product and yet been given a dud that does not and has not worked to this day!! ***keep in mind i paid all upfront to get a sooner install date (14/2/19) instead of 4/3/19***
Not only has it not been working, but also its not even the battery size that we agreed on!
clearly your main priority is sales as there is a massive lack of communication when it comes to support or details.
[email address removed]
order ref: 46440
dont give me excuses!
Installation left without completion
1 A contractor attended my address to install a new replacement inverter on 5 February 2019 and a fault was located and as a result, the system was deemed non compliant. The inverter as fixed to the wall with cables not connected. As at the date of this review it still has not been made operational. Discussions were held with the company to fix the problem, but to no avail.
2 I advised that I would be away in two weeks time and wanted it completed by that date. I received a telephone call from the company late at night informing me that all job allocation staff had left for the day. That was two days before I was going away and again I was advised that the work could be done whilst I was away as I did not need to be present for the work to be completed.
3 Upon my return from overseas (5th March 2019) no work had been undertaken by the company. I rang the company, only to be transferred to a message service on behalf of the company. That message was left some 10 days ago and to date I have not had a response to that telephone call.
4 The company wanted payment up front before any work would be done and at this stage they have not lived up to their obligations for which payment has been made.
5 Consideration is being given to another company to complete the work that Solar Service Group has failed to do.
absolutely terrible after talking on the phone and of course told it's a once in a life time offer , which it is not but that's not the point I had some family troubles and couldn't afford it and needed my$ 600 deposit returned which after a phone call they said they would do but normally keep $450 for canceling even though it was the next they have since only returned $150 and are refusing to refund the rest , I will keep you informed as this is ongoing. Absolutely disgraceful that there was no cooling off period and they try to trick you into purchasing immediately saying there are limited units remaining - a complete lie.
at the end of the day I got nothing and you kept my deposit. Three quotes from you and still got nothing. Are you still in business
Don’t be conned
Received a letter from Solar Services Group offering subsidised Solar System and Battery and to call to see if I qualify, I already have a Solar System 6.4kw, 5 kw Hybrid Inverter and 10kw Battery Pack but called as my partner is wanting to upgrade her old 1.5kw grid tie system which was installed back 2011 hence the call, I quickly learned that there was NO subsidy or discount just hoping that you were not aware of what was available elsewhere on the market. The System they were offering is available through many other installers out in market place at a competitive price, I wouldn’t call it a scam but there marketing ploy selling “subsidised Solar is NOT correct.
Terrible Customer Service
I signed up with a consultant on the 21st paid my deposit. Then learned i needed a big operation early Jan 2019.
So i called and emailed straight away to say we have changed our minds and can i please have my deposit back. Now cant get anyone to talk to me. I have rung and left messages i am now trying live chat to see how i go. The man i signed with Dave was so eager to chat then but no one wants to talk now.
Avoid at all cost - terrible customer service
Sales rep on the phone was fantastic knowledgeable as easy. Once they had my deposit it went down hill. Phoned constantly for progress payments even though we agreed on a date for the payments which I honoured. Cancelled the installation the night before. When the installers turned up at the revised appointment they were great, fast, clean and did a good job. After then it took 3 phone calls and 2 weeks before the promised (in 48 hrs after installation) envoy monitoring email and link arrived. From there on the monitoring has been offline more than on. Call to the service line was met with "please send an email", did that and a week later still no response. The system has been in 2 months and I have no idea if its registered and if I'm getting any benefit from the unit. My electricity provider knows nothing of the system. I have waited 8 weeks from when the bad service began to give the company opportunity to prove the service wasn't as bad as it seemed. I now feel compelled to provide this account of my interaction from this company so that hopefully others can avoid the frustration I am having. There's plenty of providers around and from my experience I say avoid Solar Service Group.
My battery supplied by the Solar Service Group has ceased to recharge each day. Their response was to offer a range of options from adding filters ($500+) to replacing my inverter ($1000+). I am not a happy customer, especially as the initial outlay for the solar battery was expensive. One would have expected that the system which operated for the first few months would have continued well beyond the first year.
Will not answer emails or phone calls. Very happy to take your money and then not follow up with anything
Absolute disgrace! I have contacted them numerous times over the past three weeks to get assistance on our battery that was installed. It is interesting how happy they were to bend over backwards and communicate leading up to the sale of the battery and now that it is installed, they go missing in action. Even though we purchased the 'gold' package with follow up service for 12 months.........
Totally unacceptable customer service
I ordered the Tesla battery on the 9th January 2018.
The unit arrived at my house on the 4th April.
The installation arrived on the 4th April. They were not equipped with the right equipment to do the works.
The unit was put on bricks and a car jack was used to raise the unit onto the bracket. This did not work.
I personally had to assist in trying to raise the unit onto the bracket.
The installation team left that day saying they would return the next day.
It is now the 10th April and no one has returned.
The company has not replied to my phone calls which I have done on a daily basics.
I think this is most unprofessional and considering that the unit was not removed from the truck until full payment was made.
I now have a Tesla unit sitting at the side of house paid for, not installed and no idea what is happening.
If I do not receive any communication by the end of business today 10th of April. I will be putting the matter in the hands of my solicitor.
Do not believe the sales pitch - very disappointed
I did my research, but the sales person promised better service for a higher price. Do not believe them. Ordered and paid a deposit in early November, promised installation by late Nov, but definitely in December. System finally up and running in March. And all along the process there were no responses to weekly calls plus unsatisfactory answers to questions. I would not recommend them to anyone. Very disappointed.
Should change their name to Solar take-your-money-and-don't-offer-any-services group
I paid my 20% deposit on 19th October and was told that I would be contacted mid November to arrange installation before the end of November. Here we are 29th Jan and still haven't been given an installation date. I have had several calls to date telling me that they are 'working towards' an installation date. After complaining about the length of time it's taking, I've been told that they are "training new technicians" - seriously it's not brain surgery.... how long does this training take???? I've read the other reviews and most people seem happy with their service. I'm not!!!
Solar Service Is what i required -----It Does not exist with this company.
Paid 26.9.2017 for Service to my existing Solar system. Its now 15.1.2018 And we are STILL waiting for them to attend. Numerous excuses after my 6 phone calls, Solar Service?? is there name but not there game.
Did not supply nor install solar panels panels contracted for.
This solar Group has completely failed us. Agreed to pay a refund but without any contact, withheld $315.00. This matter is ongoing but us pensioners, we are quite worried.
the product might be good i dont know the battery system dosent work
several attempts to install system missing components no answers on completion hard to get response still not working no clues still waiting shod of used a Sydney based company
May 5th 2018 Update: Solar battery
Had a solar battery system installed by solar service group who had several attempts and numerous phone calls most not responded to after lodging a complaint to fair trade the system progressed with components missing and so on it was completed the system did not work after more calls and attempts to repair system they decided the management system was not compatible with lg battery they finally replaced it with a power wall two battery which I had a cheaper quote elsewhere and quicker it was installed by there co company sun bright solar who had to come out a second time to fix up there stuff up after lots of phone calls solar services group was fined for breaking some consumer law they still haven’t provided me with two wifi power switches as per quote .I would not use them again. Power wall two great system. I stressing slowly X stressed order number 11963
May 7th 2018 Update: Previous review from stressed
From stressed previous review l wrote co partner sunbright solar to solar services group . It should have read sunbank solar sorry for the mistake .stressed
Didn't install product correctly
I got a battery installed on the 21 8 2017 and it has not been connected so I am saving on electricity and it is now the 28 9 2017. They good at taking your money but not turning the battery on straight away. There putting the blame onto someone else that connects it to the grid. What a joke one very unhappy customer.
Field Trial? Really?
Congratulations reading this review before signing up and avoiding this con just saved you thousands. If however, like me, you've already signed welcome to hours on hold on the phone and ignored emails asking simple questions. If $4k is not a lot of money to you then the pre install and install service is great...read all the 5 star reviews!!!what's not taken into account is life after the installation, its not so good ...really..."we're experiencing a high volume of calls" wears a bit thin after a couple of months. Plus it appears I probably paid twice what I should have to shave a fraction off my power bill:sad but true. I was then offered an extra battery for $2500 to help shave another few bucks off my power bill(what a joke!). My advice is to move on,there's worse things in life than blowing a few grand and the Enlighten ap is fun for us oldies to play with anyway.
September 28th 2017 Update: Got my bill saved $100
I actually have had a power bill since installation unlike the 4 or 5 star reviews and found it saved just under $100 this sunny quarter. $400/year saved means 10 years to break even and that's if there's no hassles and lots of sun.
January 1st 2018 Update: Have not received service promised
No one has checked our solar system despite paying $800 Platinum Service Fee now our whole solar system has stopped working. The 1.2kw battery has not helped save on electricity costs much, if at all. I will change this post if Solar Service Group live up to their name and honour their contract not just flip me another email promise.
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