Poor after sale service, no one seem real keen on sorting
The system doesn’t work & no one seems, real interested in sorting it out. A lot of promises but no real action, don’t return calls as promised, just a lot being palmed off.
Regret dealing with this company
Went with this company after receiving an offer for "field trial" on solar batteries and have regretted it. Communication is very poor, no-one is ever available to take your calls and they promise to get back to you and do not do so in a timely manner. Was advised there was a problem with my system and was booked for a service call for which I had to pay a large deposit which in March but I did not get the service call until the end of May even though I phoned them numerous time during that period to enquire when they would be sending someone and was told they would pass my enquiry on to the scheduling department. Three months where I was gaining nothing from my system. The only time they ever seem to contact you is when they are trying to sell you something extra. I have spent thousands with them and the service received is almost non-existent.
Would not given a written quote/undertake
We received an unsolicited letter invitation to join a ‘data collection trial’. After a longish phone discussion and a phone quote I asked for the details of exactly what was being offered in the package. I was informed “we don’t do it that way”. At that point we agreed to stop. If a company is not repaired to provide a written undertaking, I’m not prepared to take them on trust.
solar took a deposit 3 months ago to bring solar panels, switches on the power box to Australian standards. Also they cannot communicate with power system and has not try to fix it.
I enlisted the services of Solar Sevice Group earlier this year, initially for an assessment of my existing 16 panel system. Upon reading their report and also the suggestion to install Enphase batteries in order to optimise my solar system, I committed to their proposal.
Needless to say, full payment was required by the technician on the day to work was undertaken. The installer was efficient to the best of my knowledge and when he realised that he was missing a component that was to be supplied, he assured me that he would contact Head Office and have the problem resolved promptly.
That was five months ago and still no resolution despite multiple promises from "customer service". All I require is what I have paid for, no more no less.
Do not trust this company and it is off to Fair Trading for me.
Dont know what they are talking about
I was coerced by a fast talking sales person on the phone into a enphase battery. They mentioned that its "a battery" and "compared to tesla" no mention of size on the battery, after installation I have found out it is saving me no more that $36 per year. Misleading and a rip off. Will take nearly 100 years to pay back and only warranty for 10 ???? Only positive fast installation (i guess it stops people cancelling after finding the truth) Would not recommend.