Support service is non existence
I had my battery installed over 2 weeks ago, the app they sent me to use on my phone displays the information that does not make sense, i rang up and have left 6 messages over a week to get someone from the battery department to call me back, i have email the support as well and all i get is someone will call you back and tell me if the app on the phone is working correctly or not.
After writing up this post, i finally had a tech call me back to explain how the battery works and i even got a link to further monitor what the battery performance is on top of the app i was sent. So far things looks ok but i do have some more questions which i will speak to tech support about. The call back i got from the product manager last couple of days was good in that it was explain to me why i had to wait so long for my call back and that is not company policy. Its good a company would care enough to make things right even if its just one customer that had a bad experience. Well done there.
Batteries are essential, if Solar panels installed.
I’m glad to be able to store power from Solar panels. To use off peak hours.
I have 4 Enphase batteries, working well on sunny days, to save sending my power to the Grid.
My Enlighten App is excellent. Easy to use to check production and saving. Easy to read. With follow up from Solar Service Group.
Letter was not threatening.
I received a letter and it was an offer, nothing threatening. They told it like it is, i am looking at the battery offer as it makes perfect sense. Why sell back to grid at 5c and re-buy at 23c or more, it is definitely worth looking in to. Its whether the cost of battery gives value for money per kilowatt and your individual usage.