Early days yet
After some early misapprehension regarding payment terms which were sorted out amicably we finally have the batteries installed. The installation process was carried out professionally by 2 helpful and courteous technicians. They have only been installed for 3 days but appear to be working as they should. I am looking forward to my next power bill.
John from Milperra
Everything is working perfectly at the moment
We had previously had solar panels installed by another company.
When we heard that SSG were now offering a battery which was within the budget we had set for ourselves, we decided to take up the offer.
The installation crew arrived on time, and were very professional and helpful - and cleaned up everything when they had finished.
Great Service , Product and Customer Care
The unit was installed expertly by well trained, friendly operators.
The unit works very well and over time will be a financial bonus.
The company is very customer focused and are happy to go the extra mile to achieve customer satisfaction. The whole experience has been non stressful and everything fell into place with no fuss or bother.
mrs made walker
Im so glad that i have done this
After many months and some earlier misconseptions on my behalf my new solar system with backup battery system was finally installed two days ago.At this early stage i am very impressed the new system is a lot
more advanced version of my old system which installed ten years ago .I am sure within my own mind that it will definitely be well worth the initial cost.
All through the process Solar service group have been very helpful and pleasant with all on going correspondence and I look forward to continuing to work with them.
I was also very happy with the actual installation process i really appreciated that the boys put in an extra long day to get the job finished.
Geremney the electrician was very pleasant and professional making sure to fully explain the operation of the system and check that it was working properly even though it was late in the day.
They also left the work site clean and tidy which was very satisfying.
Thanks again to all involved.
Rather easy after studs wre located. At present I am unabel to generate the monetering app.
The employes were very helpfull and answered all the questions that I ask.
THeir knowleage of the product was good.
The installation was amazing, the installer explained everything that I need to know.
He was very patient with me in explaining the system, would recommend the company again.
Have had no problem with the company.
Yet to see the benefits but install was great!
Solar battery installation, installer was great - very professional and tidy! Was informative and happy to help and answer questions. Solar Service Group have been very helpful, took a while to get the product but the quality is there.
Contrary to advice given me earlier, a member of staff in the Melbourne office noticed that I didn't need a new inverter as the one attached to the new solar battery could also handle the solar panels. That saved me $$$. The whole process was actioned and the technicians made the change within 24 hours. Outstanding!!
great help keeping costs down and good service
The panel installation was well done with a great friendly and experienced installer who went through the process before and after.
The installing company have been helpful through the process and the price and service has been excellent
Solar battery installtion
Professional installtion and very neat job carried out by the guys.
I would be happy to refer them to anyone who wanted to do an install in the future.
The installers were very helpful and tended to everything well.
I too received a special invitation letter to be involved in a testing phase. I called and they wouldn't provide a quote until I provided a fair amount of information to them, whereupon they then advised I was eligible for the "discounted price" of $6,000 compared to other systems that were $9-15,000. It wasn't until I asked what size battery I got for $6,000 that they said it was the smallest 3kwh size. $13,480 was the price for the largest 12kwh size which as other reviewers have commented, is more than the cost of a Tesla powerwall installed.
This is deceptive marketing at its best. Do your research before calling.
Installation of goanna battery
The installation of our new battery was very good. The guy that came was very professional and discussed with us a few minor adjustments he was very patient and explained how it all works
I find this company and their processes deceptive. They sent me an unsolicited letter with their 'special offer'. I called them to find out more. During this call they ask your 'permission' to take a look at your solar panels online. How did they end up sending me a letter about their 'special offer' in the first place? They had already found my solar panels online - because I didn't buy my solar system from them! When you get down far enough into their deceptive process, you find out that this 'limited' battery offer is ~$6000 for a 3kWH battery. They try to tell you this is a 'modular' battery capable of expansion. Hardly unique. There are other batteries on the market that when you do the maths offer far superior outcomes in terms of ROI - and with no catches on 'studying the data to improve the product' in return for the 'discount'. Then they try to further complicate things by saying your quote depends on factors such as access to your power meter. I just don't believe their spin.
I agreed to let them 'hold my place in the queue' for $100 while I thought about their offer (which I understood to have been only a pre-authorisation on my credit card - like hotels do, which releases when you check-out). When I realised this 'special offer' was a dud, I demanded my $100 back - which I'm quite sure they had no intention of giving despite their verbal agreement and then claims of 'talking to their finance department' when I chased them up twice. Interestingly - 10min after posting this review I got an email with a 'refund receipt' (co-incidence? Hardly). About a week later and after disputing the charge with my bank they refunded the $100 - it was like getting blood from a stone.
All I can say is: Caveat Emptor. I recommend you steer clear to not have buyers remorse later. I'd love to know if all the 'glowing' reviews on here are genuine - I'd be more inclined to believe the ones who have had similar experiences to me.
A company with integrity.
I recently ordered a solar battery from Solar Service Group and then had legitimate reason to cancel. I advised Solar Service Group of these reasons and they didn't hesitate to refund me the whole deposit. Thank you to all involved.
horrific service Cant Be Worse!!!
Im very disappointed and absolutely outraged that no one has taken the time to call me back!
especially since i had called 4 time that day i last spoke with solar service group.
I keep getting told that someone will call me back (dean) but no one ever does, the lack of respect you guys have is disgusting!
I work in retail/marketing and admin and as busy as i get i still make time to call back my important clients, but obviously you guys do not care what so ever. I have waited too long and only been given half assed answers, you guys are breaching contract as i have paid for a product and yet been given a dud that does not and has not worked to this day!! ***keep in mind i paid all upfront to get a sooner install date (14/2/19) instead of 4/3/19***
Not only has it not been working, but also its not even the battery size that we agreed on!
clearly your main priority is sales as there is a massive lack of communication when it comes to support or details.
[email address removed]
order ref: 46440
dont give me excuses!
The installation went smoothly and the staff are very helpful and professional.
The installer which attended where very professional and informative about how the battery pack was going to be installed and what would happen after the installation. They did the work in a timely manner and communicated very well on the work they had to perform and answered questions asked of them. The staff of Solar group are also awsome and very professional, with customer satisfaction as there focus.
From first contact to after installation service was just excellent
The Battery Installation was done to an excellent professional manner the young electricians were very polite. Very Pleasing.
The office staff especially Donna were just so lovely especially when I was having issues programming into the monitoring system....not their fault my silly typing of Passwords.
Congratulations to the company I will be recommending them to all my friends. Very friendly and professional and nothing is too hard.
The team which installed the battery system was highly professional, very very helpful by explaining the matters which I needed to know and exceptionally courteous. I cannot speak highly enough of the process. As the system, however, was only installed recently I have not yet been able to ascertain how it interfaces with my electricity provider. Presently I am monitoring what I can . Generally my compliments to the 2 technicians who installed the system.
Absolutely Great to deal with, from purchase to installation and beyond.
From the first phone enquires to purchase and installation, this company has it all, high quality products and the professional team to match! Everything from sales,installation and after sales support, no question was unanswered and everything explained thoroughly. I wouldn’t hesitate to recommend
Installation left without completion
1 A contractor attended my address to install a new replacement inverter on 5 February 2019 and a fault was located and as a result, the system was deemed non compliant. The inverter as fixed to the wall with cables not connected. As at the date of this review it still has not been made operational. Discussions were held with the company to fix the problem, but to no avail.
2 I advised that I would be away in two weeks time and wanted it completed by that date. I received a telephone call from the company late at night informing me that all job allocation staff had left for the day. That was two days before I was going away and again I was advised that the work could be done whilst I was away as I did not need to be present for the work to be completed.
3 Upon my return from overseas (5th March 2019) no work had been undertaken by the company. I rang the company, only to be transferred to a message service on behalf of the company. That message was left some 10 days ago and to date I have not had a response to that telephone call.
4 The company wanted payment up front before any work would be done and at this stage they have not lived up to their obligations for which payment has been made.
5 Consideration is being given to another company to complete the work that Solar Service Group has failed to do.
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