Fantastic Service and Friendly Technicians
I recently received a letter from Solar Service Group regarding my solar system. I purchased my house in 2014 which had a 3kw system already installed when we bought our home. The previous owners did not provide any documentation on warranty or service history and we really didn’t know anything about solar or what we should be saving. After calling these guys and speaking over the phone they were able to advise that our system was under performing and stepped us through the readings on our invertor. They were also able to identify that one of the safety switches could be dangerous and part of a recalled product. They came out within a few days and ran my husband through some safety checks we could do and how to shut off the system. The best part was that we received a report a few days later with lots of tips on how we could save more money, not knowing anything about solar we’re really happy they were able to give us some guidance. We have just received our second bill after having a service and very surprised to see our credits increase on our Origin bill. Could not recommend these guys highly enough if you need any work done to your system.
Top job, really good service!
Was not even aware I needed to have my solar system serviced! Thanks for the great work, and helpful information. They were great to deal with from start to finish, so helpful over the phone and the guys that came out were brilliant to deal with and showed me how to read my inverter. I will use these guys again for my next service.
Unscrupalous Marketing Campaign
I received a letter from this organisation. The letter was alarming. Stating all sorts of threats and dangers exist with owning solar systems and implying that bad things will ensue if I did not contact them so they could sort it out. I sent the letter to the Office of Fair Trading and to the ACCC. I was advised that such letters are unlawful and should be ignored. They advised that any people who receive similar letters should approach them so that action can be taken.
March 7th 2017 Update: Breached by the ACCC
Well clearly the ACCC disagrees with you. I received a letter from the ACCC that clearly outlined the actions they have taken. The company was breached by the ACCC for deceptive and misleading conduct.
Letter was not threatening.
I received a letter and it was an offer, nothing threatening. They told it like it is, i am looking at the battery offer as it makes perfect sense. Why sell back to grid at 5c and re-buy at 23c or more, it is definitely worth looking in to. Its whether the cost of battery gives value for money per kilowatt and your individual usage.
I wouldn't use this company again. I had issues with an installation and which they promised to rectify over a three week period and failed to do so. All talk and no action.
Fabulous service and quality product - very happy customer!
I shopped around for sometime researching various products before a friend recommended I give Solar Service Group a call... The staff were extremely friendly and helpful, they followed up with all my queries on the same day!
I was even surprised by how efficient and professional the installation process was - something the tech staff just want to get in do their job, and leave! My service technician was chatty, personable and offered some really helpful advice on how to get the most out of the product.
I would highly recommend Solar Service Group for their overall professionalism and efficiency!
Friendly, Helpful Service
SSG installed panels and battery last week. Both the people on the phone and the installers were friendly efficient and even working in extreme heat were unfailingly cheerful and helpful.
Received the letter just in time!! Thank you.
Received a letter from this company. Thought it was another scam but followed it up with a phone call anyway. They visited my house, upgraded my 5kW system and installed a brilliant storage solution!! Saving again. Happy as Larry!
Job well done
Emphases battery. Set up had a few problems. Then 2 battery's did not work but the installer went above & beyond &fixed the problem his workers were just great that goes for their whole coymany. Providers customer service & support was second to none .
After I wrote review on last Saturday, Solar Service Group takes quick action this time. Yesterday (Tue) a technician came to my home, explained the problem for me, and fixed it. The battery is normal now. This time, I give Solar Service Group 5 stars. But, I think if Solar Service Group can improve the communication with their customer and provide more information of their product would be better for their business.
Poor follow up service
I have placed an order more than 2 months ago, I didnt get any response until I gave them a call, in return, i finally get a confirmation message "Someone will give you a call later
Rip-off! Do not trust this company
Paid $297 call out fee to assess the problem with my solar system. Was promised a diagnostic report. Almost 3 weeks later and I still haven't received the report. The technician took about an hour and did a thorough check, but only diagnosed. Almost 3 weeks later still haven't received the promised report.
It was a waste of $297. Other technicians will come out for free to diagnose and quote for a repair.
Do not waste your money with Solar Service Group, Box Hill. Would give it 0 stars if I could!
I couldn't get anyone to contact me by phone or email. I have left messages and emailed them from their online query form but 2 weeks later I'm still waiting. You can take the "Service" out of solar service group.
Dont know what they are talking about
I was coerced by a fast talking sales person on the phone into a enphase battery. They mentioned that its "a battery" and "compared to tesla" no mention of size on the battery, after installation I have found out it is saving me no more that $36 per year. Misleading and a rip off. Will take nearly 100 years to pay back and only warranty for 10 ???? Only positive fast installation (i guess it stops people cancelling after finding the truth) Would not recommend.
Solar battery installed. Set up took 2 hours was very efficient. Have not had battery long enough to know how good the system is 1 week only. Service was excellent.
A win win way to go green.
Going green, using solar energy before it goes to the grid, the little Endone battery came at a price I could afford. Installed promptly by polite workers, followed by monthly detailed
reports of function, with after sales service and care.
Old school service
Tradesmen arrived on time finished the install then cleaned up.
Yes Old School Service
I would have no hesitation in recommending Solar Service.
Great Company. Very Good Service Great Staff
We had an existing system updated to be able to add batteries. We have not had any electrical issues since with the update. They came when they said they would and did what was agreed for both the service of the unit and the update. We now have the ability to see via a phone app our solar information. Would recommend their Solar Service
A wow money saving decision
I have solar panels and a battery installed with the aim of reducing my electricity costs. This was set up in two items with the solar panels installed first. Both were installed in the time frame originally stated. My power supply has been most reliable, my bill always in credit, and the support given to be of high quality.
Can't Live Without Solar
A battery for my Solar panels was installed. All has been good. Renewables are the way to go and the sooner our politicians take their heads out of the coal shuttle, the better for our nation and planet. It's too late to wait : we must seize the initiative and ditch dirty coal. Full day to install, no dropouts, Solar Customer service excellent
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