Solar World

Solar World

4.1 from 71 reviews · View Statistics
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Reviews

4.1
71 reviews
  • Value for Money
    1.0 (12)
  • Product Quality
    1.4 (9)
  • Return Claim MadeYes (2) · No (8)
  • Customer Service
    1.0 (11)
  • Warranty Claim MadeYes (2) · No (7)
  • Purchase Price$5,987.50
  • Timeliness
    1.1 (12)
  • Job Satisfaction
    1.0 (9)
  • Rates and Fees
    1.4 (8)
  • Installation
    1.0 (10)
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Vimala P.
Vimala P.Sydney, NSW

HOPELESS & USELESS SOALRWORLD

published

I don't still believe how they EXIST in the WORLD. They do not care customers.
I have deposited funds and they have cancelled my installation 3-4 times. Lately, came to know that the roof design they gave me doesn't even fit to my roof. Also, changed design several times by increasing the quote after deposit being paid. They never regret or tried to acknowledge/correct their mistakes. They also blame each other within their team. Cant even escalate issues to top management as well. Forget about communication, we need to chase up things for everything that we need. Finally, happy to came out of this crap...…
I think they themselves write good reviews/ratings with different ID's.
Sincere advise to stay away form this SOLARWORLD.

Timeliness
1/5
Job Satisfaction
1/5
Denzon
DenzonSydney, NSW

Don’t deal with these people

published

I should have listen to its reviews. Down payment paid, after a month they wanna refund the money because price went up. They just wasted our time. This should not be trusted!!!

Incentivised Review No

Do not trust these people!!!!!!

published

Paid for the system, it actually worked perfectly, for one month!! The all hell broke loose, called them many times, many many time. They promised they will fix, after four months of calling, emailing and texting they stop responding now, I think I will hire someone else to do an audit on the system, then take Solar World to tribunal, it is a big headache but worth it, already lodged a complaint to Fair trading , it’s in progress, let’s see how this goes. They are not getting away with this.

Value for Money
1/5
Product Quality
2/5

Totally unprofessional. Stay away from this company.

published
Value for Money
1/5
Trustworthiness
1/5
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Robert
RobertSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Faulty workmanship and no accountability

published
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Value for Money
1/5
Product Quality
4/5
Vbm
VbmCanberra 2600, ACT

Never get it, dodge scammers. Fake company. There is no store in Canberra to contact directly.

published

They never come and finish your job. Non trust worthy. They have NOT finished my job and recorded in their system as job is completed, where I have lost the 2 years warranty period without using the solar which is not connected. Very worst organisation.

Value for Money
1/5
Product Quality
1/5
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Ish
Ish Sydney, NSW

Rubbish company

published

Crap company don’t waste your time, they wasted 3 months of my time waiting for an installation only for them to tell me my roof wasn’t suitable. (Found another installer that installed me the system they couldn’t do the following week) After this they told me they would refund me my deposit and that not only took them another 2 months to give but I had to physically drive to their office in Bankstown and tell them to give me my money because they just wouldn’t give it. Only full of excuses, couldn’t even own up to an apology, don’t waste your time with this rubbish company find someone that provides better service and professionalism.

Value for Money
1/5
Product Quality
1/5
Steve
SteveAU
  • 2 reviews
  • 2 likes

Do not use this company. They are scammers.

published

Ordered a system through this company in late 2020. 4 months later I was still waiting for installation. I got my deposit back by going to their warehouse unit in 72 Canterbury Rd Bankstown. It's a 2 person operation and they have 8 solar panels in their warehouse. The salespeople that you are talking to are actually in the Philippines. Do not use this company. I suspect the other reviews are false because I only dealt with 2 Philippinos Dominic & Roy.

Value for Money
1/5
Product Quality
1/5
Solar World
Asif H.Solar World
Alexey K.
Alexey K.Sydney, NSW

Warning. Stay away of these guys

published

They take your deposit and newer show up. Then you complain to FairTrading and Tribunal to get your money back. Waste of time and money. I have been waiting for 4 months and now can not get deposit back

Value for Money
1/5
Trustworthiness
1/5
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Tuck B.
Tuck B.Sydney, NSW

NEVER go to these guys

published

They will lie to you about everything. They will not pick up the phone, they will take your money and not show up to any jobs.

Please avoid these guys at all costs.

Value for Money
1/5
Product Quality
1/5
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Eric
EricSydney, NSW

Horrible service, be Aware...STAY AWAY from SOLAR WORLD

published

I put down deposit and in 3 months they booked me 3 times that they came for installing solar but never showed up. Kept calling them but not pick up the phone. Terrible service. Please stay away otherwise you only getting trouble from this company.

Value for Money
1/5
Product Quality
1/5
Patowary
PatowarySydney, NSW

Unprofessional, poor service and rude staff.

published

Contract signed up 28/10/20 for 4 - 6 weeks. Installed 9/10/20 after lot of calls & email.
System failed to work from day one due to faulty installation or parts. No answer of email or phone call from sales personal to rectify the situation. Worst customer service & No commitment what so ever.
Invoice # 9351 Patowary. ( Not Fake Customer)

Do not recommend this company for sure.

Value for Money
1/5
Trustworthiness
1/5
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John
JohnIllawarra, NSW
  • 2 reviews

Be very careful ......

published

Not even 1/2 a star ...... After many phone calls from a under qualified sales man and ready to pay deposit they decide to put the price up on the original quote ( lucky i didn't pay the deposit ) ...Be careful .

Trustworthiness
1/5
Incentivised Review No
Solar World
Asif H.Solar World
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Poor service

published

Where is my solar power system i paid for?
I should have looked more closely at the con tract. It seems to be directed at the customer's.
I was told that their installation exspert would attend site to assess location for inverter and battery. No show. I was told it would be installed in 6 weeks. No show.

Value for Money
1/5
Product Quality
1/5
Solar World
Asif H.Solar World

Please complain Us in the email with the Soft copy of your quotation at info@solarworldpower.com.au

Ali
AliSydney, NSW
  • Verified

Unprofessional,Waste of time,Don't keep commitment,not trustworthy..

published
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Value for Money
1/5
Product Quality
1/5
Solar World
Asif H.Solar World

Questions & Answers

Srivas Das
Srivas Dasasked

I brought 3kw solar system from you and invoice no- 3818. Can you pls send technician to check my system work properly or not. I get email from my electricity provider that my system did not work properly.

No answers
Srivas Das
Srivas Dasasked

I brought 3kw solar system from you and invoice no- 3818. Can you pls send technician to check my system work properly or not. I get email from my electricity provider that my system did not work properly.

3 answers
Srivas Das
Srivas Das

hi pls send your enquire and prove of purchase to support@solarworldpower.com.au
some body will follow you up.

William W.
William W.

They have a mobile and email address. When did you install it? I didn't know they did 3kw installs?

Solar World
Asif H.Solar World

Hi,Srivas.
Please sent an e-mail at support@solarworldpower.com.au. Sent your purchased invoice doc, your phone number, House address , and a brief of your issue. We will contact you ASAP.

Regards
Dominic.D
Support SWP

Get an answer from our members and Solar World representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeOff-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeOff-Grid
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