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Solargain
4.4 from 569 reviews · View Statistics
Listing monitored by Solargain

Reviews

  • Value for Money
    4.7 (178)
  • Product Quality
    4.8 (172)
  • Return Claim MadeYes (0) · No (191)
  • Customer Service
    4.6 (189)
  • Warranty Claim MadeYes · No (195)
  • Purchase Price$5,746.58
  • Timeliness
    4.8 (64)
  • Job Satisfaction
    4.7 (60)
  • Rates and Fees
    4.7 (48)
  • Installation
    4.8 (176)
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Casper
CasperCentral Highlands and Goldfields, VIC
  • 2 reviews

Solargain product and installation

published

I am very pleased with the product and also the crew that carried out the installation.. I am happy to be contributing to the environment and hopefully slowing down climate change, as well as saving money on power. I also hope to instal a battery further down the track to save even more.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.66 KW
Panel Purchased Jinko 370W JK 370m-66H
Warranty Claim MadeNo
Solargain
SolargainSolargain

Excellent job done and great customer service

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Solargain
SolargainSolargain

good advice and service

published

Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results

Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
Purchase Price$5,000.00
Solargain
SolargainSolargain
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customer_first_namec
customer_first_namecSouth-Eastern Region, NSW
  • 2 reviews

Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.

published

The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Hanwha QCells
Warranty Claim MadeNo
Purchase Price$13,000.00
Solargain
SolargainSolargain

Hi. Thank you for taking the time to leave us your review and your suggestions. We're glad to hear that overall you were happy with your installation. If you ever have any questions you can reach us on 1300 73 93 55. Kind regards, Solargain.

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K Aus
K AusGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Highly recommend them.

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size13.2 KW
Panel Purchased Sunpower Maxeon 3 400W
Warranty Claim MadeNo
Purchase Price$18,500.00
Solargain
SolargainSolargain
Cameron M
Cameron MPerth
  • 2 reviews
  • 4 likes

Great to deal with

published

Solargain were great to deal with from the initial contact and quote process, through to installation. I organized 4 quotes and Solargain were the most professional. No hard sell, no constant call backs hassling with an even better deal and no speaking to someone goodness knows where.
The information flow was great. BookIng the installation in was easy and they accommodated changes. On the day of installation, everything worked like clockwork. It was a joy dealing with Solargain.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size9 KW
Panel Purchased Q-Cell
Warranty Claim MadeNo
Solargain
SolargainSolargain
Jan C.
Jan C.Greater Melbourne (Metropolitan), VIC

It went really well

published

The tiles on my roof were old and soft, so quite a few got broken, there was no way around this. But the system got fully installed, and is working great. They even took away all the broken tiles.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size9.25 KW
Panel Purchased Fronius inverter
Warranty Claim MadeNo
Purchase Price$9,000.00
Solargain
SolargainSolargain
Mal
MalGreater Melbourne (Metropolitan), VIC

Solar panel install

published

Well planned & professionly installed as you expect of well trained tradespersons. From the initial contact, made by myself, advice was was constructive & different quotes were tendered for a variety of combinations of equipment. Installation was prompt & efficient.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Jinko 390
Warranty Claim MadeNo
Purchase Price$4,000.00
Solargain
SolargainSolargain

Great To Use Solargain

published

Excellent service from start to finish, will be contacting Solargain in the future re purchasing an upgrade for the system via a battery purchase but for now am extremely happy with my solar install

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Jinko 330w jkm330m-60h
Warranty Claim MadeNo
Purchase Price$5,284.00
Solargain
SolargainSolargain

Hi Alan. It's great to hear you're already planning how to upgrade your system. We're glad to hear you're happy with how your install went. If you ever need any assistance with the system, you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Daniel B.
Daniel B.
  • 4 reviews
  • 1 like
  • Verified

Great solar system installed by a professional team

published

Solargain gave good advice about why type of system to install. The whole process was smooth. The system seems to be performing well, better than the yield estimates they included.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size4.8 KW
Panel Purchased Trina
Warranty Claim MadeNo
Purchase Price$7,000.00
Solargain
SolargainSolargain

Hi Daniel. We're very happy to hear about how well your system is performing. Always great to hear from happy customers. If you ever need assistance with your system you can always reach us on 1300 73 93 55. Kind regards, Solargain.

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Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
Danny
Danny Perth, WA

I think having solar power is great now to get the most out of solar panels and why I put it off so long

published

Installation team did Excellent job Solar panels and inverter went in pretty quick had no issues whatsoever with sales or installation of our system all went like clockwork output on the day as soon as it was hooked up was at maximum

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Trina Huawei
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Danny. Glad to hear that your installation was quick and easy! Hope you enjoy your new solar energy system. If you ever have any questions about it, you can reach us on 1300 73 93 55. Kind regards, Solargain.

Lawrence
LawrenceSouth East Queensland, QLD

Product, service and responses all fantastic.

published

We had the ISTORE hot water installed after having solar panels installed about a year and a half ago. All experiences have been great. Follow ups, installation, friendly installers who were helpful. Products are good quality and do what they say.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Lawrence. Thank you for taking the time to leave us your feedback, great to hear you've had such a good experience with your hot water system. If you ever have any questions, we're always available on 1300 73 93 55. Kind regards, Solargain.

Gary H.
Gary H.Perth, WA

Start to Finish great job

published

From the first enquiry to the installation a great job and easy to deal with and explained everything perfectly and answered all my questions. So glad we went with Solargain

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
System Size6.6 KW
Panel Purchased trina
Warranty Claim MadeNo
Purchase Price$4,300.00
Solargain
SolargainSolargain

Hi Gary. Thank you for the glowing recommendation, we're glad to have worked with you! If you ever have any questions about your system you can always reach us on 1300 73 93 55. Kind regards, Solargain.

lbd
lbdGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 2 likes

A+ Platinum Providers

published

The Level of Service, quality of Install, Array of products , Documentation, Workflow are a high standard. Communications are excellent. Highly recommended.
The system is working fabulously. Callunn and his team were Great. Along with the Operations Teams.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size7.7 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi LBD. Thank you very much for your recommendation, we'll be sure to pass on your kind words to the team, we're sure it'll make their day. If you ever have any questions, don't hesitate to contact us on 1300 73 93 55. Kind regards, Solargain.

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Tommy tucker
Tommy tuckerPerth, WA

Great service and price

published

Thank you James(a true professional)for helping us to get our solar system quote and finding a system best suited to our needs and we're very happy with our solargain service we can't wait until system is installed so we can see how much we will be saving

Value for Money
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Incentivised Review No
Return Claim MadeNo
System Size370 KW
Panel Purchased Trini
Warranty Claim MadeNo
Purchase Price$3,990.00
Solargain
SolargainSolargain

Hi Tommy. Thank you very much for your glowing review, we'll definitely pass your kind words on to James so he knows how happy you are with your system. If you have any questions, you can always reach us on 1300 73 93 55. Kind regards, Solargain.

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Gilbert
GilbertSouth East Queensland, QLD
  • 2 reviews

BEST DECISION EVER

published

Everything went smoothly from quote to installation on our new IStore water heat pump.
They came in and installed everything without any issues. They configured the best settings for the heat pump. Very thorough. Very professional.
They even got rid of my old 17 year old electric water heater.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$2,990.00
Solargain
SolargainSolargain
Ali Y.
Ali Y.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Process of two parts. Good then bad.

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
System Size10 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$4,800.00
Solargain
SolargainSolargain
Ali Y.
Ali Y.

Hello there. I’ve updated my review. Won’t be recommending Solargain to anyone.

Solargain
SolargainSolargain

Easy and simple process

published

This was a simple and easy process from. Start to finish. From the sales person to the installers. So far I am happy with the process and the results of the Solargain process. Solargain installed a 6.6 KWh Huawei Inverter system I am happy with the results of the system. The Huawei app is not that good but it is not a true reflection of the Solargain or Inverter process.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
System Size5 KW
Panel Purchased Huawei
Warranty Claim MadeNo
Solargain
SolargainSolargain
Andrew C.
Andrew C.Perth, WA

SolarGain... 3 years on

published

System has performed flawlessly since install. The installers did a great job of removing the old system and replacing it with a newer one (my previous install was much smaller and it was time to upgrade). The install was very neat and the installers were very professional.

I quickly set up my system to record on PVOutput, so if you're interested in its performance since install, you can find it at https://www.pvoutput.org/intraday.jsp?id=60929&sid=54365

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.48 KW
Panel Purchased dont recall
Warranty Claim MadeNo
Solargain
SolargainSolargain
JeffB
JeffBSouth East Queensland, QLD

Pleased with Solargain HW system.

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Gary
GaryPerth, WA

Very pleased with the system.

published

Panel installation went very well. Installers demonstrated how to use the App after panels had been installed. Everything is operating as was explained at the beginning of the process. No issues at all.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Huawei
Warranty Claim MadeNo
Purchase Price$4,990.00
Solargain
SolargainSolargain

Hi Gary. Thank you for taking the time to leave us your feedback, glad to hear the installation experience went very smoothly for you. If you ever have any questions, you can reach us on 1300 73 93 55. Kind regards, Solargain.

prsav
prsavPerth, WA
  • 2 reviews
  • 4 likes

Caution is advised!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Warranty Claim MadeNo
Solargain
SolargainSolargain
Alan
AlanPerth, WA

Company Review

published

Solargains procedures from quotations, installation and final handover certification were without fault & we are extremly happy with the Solar panel system we had installed including the istore hot water system

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Sunpower P3 325w BLK
Warranty Claim MadeNo
Purchase Price$8,130.00
Solargain
SolargainSolargain

Fast responce

published

The professional team lent us a make do water heater till they could install the solar water heater. Such a polite attitude. And left no mess.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Page 2 of 8

Questions & Answers

Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

David
Davidasked

Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale

3 answers
Solargain
SolargainSolargain

Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.

Golly
Golly

David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Regards
Golly

Solargain
SolargainSolargain

Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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