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Solargain
4.4 from 569 reviews · View Statistics
Listing monitored by Solargain

Reviews

  • Value for Money
    4.7 (178)
  • Product Quality
    4.8 (172)
  • Return Claim MadeYes (0) · No (191)
  • Customer Service
    4.6 (189)
  • Warranty Claim MadeYes · No (195)
  • Purchase Price$5,746.58
  • Timeliness
    4.8 (64)
  • Job Satisfaction
    4.7 (60)
  • Rates and Fees
    4.7 (48)
  • Installation
    4.8 (176)
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Alister B.
Alister B.Greater Melbourne (Metropolitan), VIC

Finally found the right solar supplier1

published

Solargain was extremely professional and attentive through the scoping and pricing phase. We went ahead and had an excellent experience with their installers who were committed to a great outcome, including taking care about how the installation would look. They even scooped some of the leaves out of our gutters. I've been looking for a professional solar group for a long time and I think I found them!

Solargain
SolargainSolargain

Very pleased with new system

published

We recently had a new solar hot water system installed by solar gain and are very pleased with the service that was provided. The guys who installed the system were very efficient and professional. I would highly recommend solar gain to anyone who is after a solar hot water system.

Solargain
SolargainSolargain

Hi Luke. We're glad to hear that your experience with our team was a very positive one. If you ever need assistance you can always reach us on 1300 73 93 55. Kind regards, Solargain.

Huzza1
Huzza1Melbourne
  • 4 reviews
  • 4 likes

Very Professional Company to Deal With

published

Origanal Installation by Solargain number of years ago went very smoothly so when decided to double capacity I only contacted Solargain and once again another very professional installation from my first contact to final installation. Their communications are second to none and the installation crew arrived on time, kept me fully informed as they carried out their work and left the site clean and tidy after fully explaining the new installation.

Solargain
SolargainSolargain
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Kazm
KazmGreater Melbourne (Outer), VIC
  • 2 reviews

Best decision ever made

published

Solargain’s professionalism made the process easy and no fuss. Job completed and was kept informed all along the way.
No issues with insulation all smooth sailing.
We are very happy customers.
Would highly recommend Solargain.

Solargain
SolargainSolargain

Hi. Thank you so much for taking the time to leave us your feedback and recommendation, nothing makes us happier than hearing from our happy customers. You can always reach us for assistance on 1300 73 93 55. Kind regards, Solargain.

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Eugene
EugenePerth, WA

Excellent choice !!!!

published

Simone from Solargain was very polite and had an excellent knowledge of the product . Was able to answer all the queries I had which enabled me to make my decision to go with Solargain. She was also prompt in sending me a detailed quote with the product breakdown .

The installation was done on the set date. They arrived on time were well presented, polite and efficient. They carried out the job professionally. When the job was done they explained the operational side of the unit and answered any questions I asked.

I am extremely happy with the overall experience and service I have received and would recommend Solargain.

Solargain
SolargainSolargain
Shannon
ShannonGippsland, VIC

Very happy!

published

I am really happy with my new solar system. The staff at Solargain were helpful and friendly. They happily answered my endless questions to help me through the process from start to finish. I would highly recommend giving them a call.

Solargain
SolargainSolargain

Excellence Personified

published

From start to finish everything was handled with professionalism. Doing a little bit of research on solar panels yourself does not go astray, if anything it speeds up the process on first contact. The installers arrived on time were very courteous, completed the job in good time and cleaned up afterwards, the electrician set up the inverter and explained the next process, electricity company was also contacted on your behalf by solargain.

Solargain
SolargainSolargain
Glenda
GlendaGreater Melbourne (Outer), VIC

Twice used Solargain!

published

Excellent, efficient service on installation, customer relations and follow ups. This is the 2nd time I have used Solargain to install panels; 1st time in Qld now in Vic. and both times equally satisfied. Thoroughly recommend the company. Thank you.

Solargain
SolargainSolargain

Hi Glenda. It's great knowing you've now had two fantastic experiences with our team! Thank you very much for sticking with us. If you ever need assistance you can always reach us on 1300 73 93 55. Kind regards, Solargain.

Macca
MaccaNarangba
  • 3 reviews

Great hotwater system

published

I purchased a two panel roof top solar hot water system easy installation process from start to finish good price works great good customer service with follow up highly recomended

Solargain
SolargainSolargain

Hi Macca, we're glad to hear that you had a good experience with every part of our team, we hope you enjoy your new solar hot water system. If you ever need assistance you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Symo S.
Symo S.South East Queensland, QLD

Excellent service and competitive Prices

published

Fast response, competitive pricing, installed a temporary heater to see me through until the main unit could be replaced. Were able to accommodate me while I was away! So far so good.

Solargain
SolargainSolargain

Hi Symo. We're glad to hear that you had a good experience with our team. If you ever need assistance you can always reach us on 1300 73 93 55. Kind regards, Solargain.

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Checking hot water panels on a two storey home

published
Phil Shain
Phil ShainPerth, WA

Exceeded my expectation. A trade installation company with PHD in professionalism!

published

Personally I work for a Trade wholesaler in Perth in the refrigeration industry. When I contacted Solargain I was just impressed with their presentation, service and systems. My purchasing decision was based on I wanted a Solar company that was well established and that would be around in the next 5 to 10 years as I felt this industry has a few "fly by nighter's" that sell purely on price. I liked Solargain from the detailed quote, to electronic document handover package, to electronic sign off via smart phone & installer commissioning test sheet provided.
I only wish now the company I worked for would adapt the same presentation in their marketing and systems.

Solargain
SolargainSolargain
DPS
DPSSouth East Queensland, QLD
  • Verified

A smooth professional process

published

The installation was a 6.6kW PV plus iStore hot water system: -
A smooth and professional process from the initial phone call to completion of the installation.
The quoting, technical, installation and payment particulars were well documented. Timelines were kept.
All regulatory requirements were handled by the company.
Post installation: - The PV system is performing as expected. However, have needed to submit questions about performance of the iStore hot water - Still awaiting a response...

Solargain
SolargainSolargain

Hi. We're glad to hear that you were satisfied with your installation and that your PV system is performing well. If you would like to talk with someone about your iStore hot water unit, you can contact us on 1300 73 93 55. Kind regards, Solargain.

GAT
GATPerth, WA

good ratio Quality / price and customer support

published

It s took me few months to see what is available on market - comparison so many model and offer and Jeremy from Solargain took time to answered all of my question - Technical and other - got offer from 4 different provider and decided to proceed with Solargain as recommendation was not the most expensive system they offer , but the one after reviewing technical performance and review on internet was the most appropriate for us - installation professional and on time

Voila

Thanks

Solargain
SolargainSolargain
Neil
NeilGreater Melbourne (Metropolitan), VIC

At last I found a path through the mine field

published

Installation was straight forward. I was happy to see installers wearing appropriate fall arrest harnesses. Company was very easy to deal with and I got what I wanted on time. Consultant gave several options based on costs vs output and explained the differences. Installation occurred on time and was completed without any issues.

Solargain
SolargainSolargain
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Lam Nguyen
Lam NguyenBrisbane

A good product

published

Can be installed within 3 hours on the existing Solar Hot water. Friendly technical service, show you how to operate the system including where the pipes input output water flows

Solargain
SolargainSolargain

Hi Lam. Thank you for taking the time to leave us your feedback, always good to hear when a customer has had a good experience with our team. If you ever need assistance you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Great Service
Great ServiceGreater Melbourne (Inner), VIC

Great service and very professional

published

I found Solargain to be highly professional and very reliable, throughout the whole solar installation process at my residence. From the initial dealings with the sales team to the final installation process, all went like clockwork! Many thanks Solargain!

Solargain
SolargainSolargain
Megzzy
MegzzyGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good service professional and Great panals

published

I got 6 kw system and it’s Working great and producing lots of solar power. The company and installers were very professional. Everything ran smoothly they put all the required forms in the process was seemless With competitive prices
Thanks again highly recommend company

Solargain
SolargainSolargain

Hi Megzzy. We really appreciate you taking the time to leave us this 5-star rating. We always love to hear from our satisfied customers. If you ever need assistance, you can reach us on 1300 73 93 55. Kind regards, Solargain.

Mark A.
Mark A.Perth, WA

Great Service and Installation

published

From first contacting Solargain the service was great. Emails and calls were promptly answered by the sales team. The correspondence was very professional and thorough. The installation team were very friendly and completed the work neatly and they left nothing behind. The installation was partly completed due to rain, but the team was back earlier than planned to finish up and commission the system. We installed a power monitor with the Fronius inverter which has allowed us to monitor the system online or via an app. Has been interesting to watch what devices use power and how much. Would have no issues recommending Solargain and I have already shown the system to a few friends along with a recommendation to give Solargain a call.

Solargain
SolargainSolargain

Hi Mark. Thank you so much for the glowing review, and already referring us to some of your friends. If you ever need assistance you can always reach us on 1300 73 93 55. Kind regards, Solargain.

Phil M.
Phil M.Perth, WA
  • 2 reviews
  • Verified

Great sales service and professional installation team. Early days but so far very happy with the result.

published

Very easy process. Solargain organised everything. Quality product and professional installation. Thorough pre-install inspection to investigate any possible issues. The team arrived on the day exactly on time and did a great job. After sales service has also been very good with monitoring software assistance. Thanks Solargain.

Solargain
SolargainSolargain

Hi Phil. You're very welcome, we always love to hear from our satisfied customers so thank you very much for taking the time to leave us this glowing review. If you ever need assistance you can contact us on 1300 73 93 55. Kind regards, Solargain.

Excellent service, first-rate result

published
Solargain
SolargainSolargain

Hi Michael, thank you very much for sharing your experience. It's reviews like yours that make us proud of what we do. Please do not hesitate to reach out to us on 1300 73 93 55, should you have any questions about your system.

Long standing company for a reason

published

We used Solargain in 2012 and again in 2020 to upgrade and expand from 3kW to 8kW. Great company with polite sales and service staff. Reasonable price and a high quality product.

Solargain
SolargainSolargain
Tom R
Tom R
  • 2 reviews

Great installers for solar panels/inverter

published

We organised our solar install through Pure Electric, with Solargain being their chosen installers. We were very impressed by the Solargain install team led by Yousseff. They were prompt, courteous and hardworking installing all 20 panels and inverter in just one day. Highly recommend!

Solargain
SolargainSolargain
xxx
xxxGreater Melbourne (Inner), VIC

Solar has worked for me.

published

The panel installation process was completed efficiently and with understanding of what needed to be done, the work was completed on time, tested and then they cleaned up after themselves.

Solargain
SolargainSolargain

Hi. Thank you very much for taking the time to leave us this kind review. If you ever need further assistance, you can always contact us on 1300 73 93 55. Kind regards, Solargain.

Tynedale
TynedalePerth, WA
  • Verified

Excellent service, would recommend them.

published
Solargain
SolargainSolargain
Page 4 of 8

Questions & Answers

Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

David
Davidasked

Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale

3 answers
Solargain
SolargainSolargain

Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.

Golly
Golly

David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Regards
Golly

Solargain
SolargainSolargain

Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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