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Solargain
4.4 from 569 reviews · View Statistics
Listing monitored by Solargain

Reviews

  • Value for Money
    4.4 (12)
  • Product Quality
    4.4 (13)
  • Return Claim MadeYes (0) · No (14)
  • Customer Service
    4.3 (13)
  • Warranty Claim MadeYes · No (14)
  • Purchase Price$5,105.56
  • Timeliness
    4.5 (4)
  • Job Satisfaction
    4.5 (4)
  • Rates and Fees
    4.5 (4)
  • Installation
    4.6 (13)
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peroberts
perobertsCook 2614, ACT
  • 3 reviews
  • 1 like
  • Verified

A good experience overall.

published

The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
Panel Purchased Trina Vertex S 400W
Warranty Claim MadeNo
Solargain
SolargainSolargain
Rick
RickPerth
  • 2 reviews

Delivered as promised

published

Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.2 KW
Panel Purchased Jinko Tiger / Enphase micro inverter
Warranty Claim MadeNo
Purchase Price$6,390.00
Solargain
SolargainSolargain

Hi Rick. We're very happy to hear that you're happy with the overall outcome. If you ever need any assistance with your system, we're more than happy to help. You can reach us on 1300 73 93 55. Kind regards, Solargain.

good advice and service

published

Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results

Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
Purchase Price$5,000.00
Solargain
SolargainSolargain
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customer_first_namec
customer_first_namecSouth-Eastern Region, NSW
  • 2 reviews

Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.

published

The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Hanwha QCells
Warranty Claim MadeNo
Purchase Price$13,000.00
Solargain
SolargainSolargain

Hi. Thank you for taking the time to leave us your review and your suggestions. We're glad to hear that overall you were happy with your installation. If you ever have any questions you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Recommendation to engage Solargain has proven to be absolutely the right thing to do

published

Solargain having had installed several solar systems in the neighborhood we have experienced the same professionalism in advising us about and designing our system as well as the installation of it by a skilled team that was friendly, respectful and left the premises as clean as they found it.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size5.61 KW
Panel Purchased Jinko 330WJKM330M-60H
Warranty Claim MadeNo
Purchase Price$4,240.00
Solargain
SolargainSolargain

Hi. We're glad to hear that you and your neighbours have all had a good experience with our team, hearing that makes our day. If you ever need assistance, you can contact us on 1300 73 93 55. Kind regards, Solargain.

Lam Nguyen
Lam NguyenBrisbane

A good product

published

Can be installed within 3 hours on the existing Solar Hot water. Friendly technical service, show you how to operate the system including where the pipes input output water flows

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
System Size3.6 KW
Panel Purchased Solargain
Warranty Claim MadeNo
Purchase Price$3,390.00
Solargain
SolargainSolargain

Hi Lam. Thank you for taking the time to leave us your feedback, always good to hear when a customer has had a good experience with our team. If you ever need assistance you can reach us on 1300 73 93 55. Kind regards, Solargain.

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The reviewer stated that an incentive was offered for this review

Bruce - Lyn
Bruce - LynPeel, WA
  • 2 reviews

Good product but had a failure whilst away on holiday

published

Panel installation went well and has been performing well, however it had a failure No 452 on the inverter whilst we were away on holiday. On return I contacted Solargain and spoke to Evo Thompson the Liason Officer and she was able to sort the problem out over the phone, a great job done. Thank you Evo.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size2.4 KW
Panel Purchased Jinko Poly Crystalline
Warranty Claim MadeNo
Purchase Price$3,190.00
Solargain
SolargainSolargain

Hi Bruce. Thank you very much for taking the time to leave this feedback. We'll be sure to pass your kind words on to Evo, and we're very glad she was able to help you sort this issue before it caused you any problems. Kind regards, Solargain.

Mattie G
Mattie G
  • 2 reviews

No Fuss Installation

published

The process was excellent from start to finish. Sales people were prompt to reply to enquires before installation, however customer support afterwards was a little hard as you have to go through the customer service centre and not the actual electricians themselves.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$5,000.00
Solargain
SolargainSolargain

Hi Mattie, thank you for the great rating and feedback! We will be sure to share this with the team. Kind regards, Solargain.

Jay
JaySouth East Queensland, QLD

Very professional

published

Dealing with Solargain was an easy process and they conducted themselves in a very professional manner. They are very knowledgeable on their products and pricing seems to be at the reasonable side if you compare them to their competition.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Panel Purchased iStore Heatpump
Warranty Claim MadeNo
Purchase Price$2,790.00
Solargain
SolargainSolargain

Hi Jay, thank you very much for taking the time to leave us a review! We appreciate the feedback and thank you for choosing Solargain. Kind regards, Solargain.

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john d.
john d.Perth, WA

efficient and cost effective replacement of rooftop solar

published

Solargain's team of young installers arrived as arranged and with minimum fuss removed my old system and replaced it with a new double panel Solargain HWS. In the process updating installation to current regulations. Courteous efficient and cost effective. Recommended.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size2,400 KW
Panel Purchased solargain
Warranty Claim MadeNo
Purchase Price$2,950.00
Solargain
SolargainSolargain

Hi John, thank you for your review! Glad to hear everything went well. If you need any assistance please don't hesitate to get in touch. Kind regards, Kayla from Solargain.

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look241
look241perth
  • 2 reviews
  • 2 likes

Overall Satisfaction

published

My Solargain experience overall was excellent. The pre sales by Jeremy was excellent service and he attended my every question even answering my emails long into the night. The installation guys that attended site were brilliant. Very professional, very particular and proud of the service they were providing to me. The only area where Solargain might need to pick up their game is in the after sales service as I did have a couple of teething issues that were not dealt with as swiftly as one might expect. Overall though I would choose them again as everything was professional and all certificates etc were taken care of, warranties etc. The price was also very competitive and I knew exactly what I was getting.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinko cheetah
Warranty Claim MadeNo
Solargain
SolargainSolargain

Very pleased

published

Very happy with the service,rang told when they would arrive and did !!The young men who installed unit polite kept me up to speed with what they were doing .cleaned up ,took all the rubbish. Happy to recommend.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain

Thanks so much for your review! We're glad our team could help.

Jack
JackPerth, WA

very pleased

published

Very pleased we went ahead, we had a great salesman, who helped after installation when the guys didn't turn the isolating switch on ! He helped when we didn't have any hot water. The staff were helpful.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Jack, so glad we could help in a time of need. Please don't hesitate to give us a call if you need anything else. Kind regards, Solargain.

Good overall

published

Really great advice received over the phone. Very helpful in sizing the correct system for us. Installation was prompt and clean. Only one gripe - the installation of the timer switch for the solar hot water system booster was forgotten and I had to follow up twice before the electrician was booked to do this work. I'm quite pleased with the outcome overall and have recommended Solargain to others.

Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Anita, thank you very much for your honest feedback. Kind regards, Solargain.

Questions & Answers

Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

David
Davidasked

Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale

3 answers
Solargain
SolargainSolargain

Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.

Golly
Golly

David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Regards
Golly

Solargain
SolargainSolargain

Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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