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Solargain
4.4 from 672 reviews · View Statistics
See the Best Solar Panel Installers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    1.8 (24)
  • Product Quality
    1.9 (23)
  • Return Claim MadeYes (2) · No (22)
  • Customer Service
    1.3 (28)
  • Timeliness
    1.3 (11)
  • Job Satisfaction
    1.0 (10)
  • Rates and Fees
    1.0 (6)
  • Installation
    2.3 (22)
  • Warranty Claim MadeYes (8) · No (18)
  • Purchase Price$7,125.45
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Arisudhan A.
Arisudhan A.Perth, WA
  • 2 reviews
  • Verified

Extremely Poor & Unprofessional service

published
Value for Money
1/5
Product Quality
1/5
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Blake
Blake
  • 2 reviews

Terrible Installation and no out of hours service

published
Value for Money
1/5
Product Quality
1/5
Blake
Blake

Also STILL awaiting for Solargain to setup the Fusionsolar monitoring to the correct account, as the installers couldnt figure it out..... weeks later

Solargain
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mERLIN
mERLINAustralian Capital Territory
  • 5 reviews
  • 2 likes

There is a complete lack of after sales

published

Emails re wifi for inverter ignored. They have no interest in after sales service. Beware at time of installation the installer asked me where I would like the inverter inverter placed. I having no knowledge about them said near the fuse box. Later. I was told that this area was in full sun and not good for the inverter. Warranty problems. Overheating. I had to buy inverter cover $ 350 my money. Their motto should We pass the buck

Customer Service
1/5
Timeliness
2/5
Solargain
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mERLIN
mERLIN
Solargain
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Hi, I am following up for you and will be in touch. Regards ~ Camille

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Robyn
RobynMelbourne
  • 4 reviews
  • 4 likes
  • Verified

Solargain - No Gain Just Pain

published

Contacted Solargain to purchase a 10KW system and iStore Hot water service, (over $11K) Signed a quote in August under pressure to avoid a price rise, They went silent for 2 months, couldn't find ot what was happening, then they said all the prices are going up by 20-25% and would I like them re-quote, despite having signed a quote at an agreed price. Probably the most unprofessional Solar co I have ever experienced, impossible to speak to someone to find out what's happening, want to increase cost after you sign and treat you like a fool. They did the same thing to a friend I referred them to.

Value for Money
1/5
Product Quality
1/5
Solargain
SolargainSolargainSend a private message

Good Afternoon Robyn, Sorry to hear your experience with us has not been a good one, We take these reviews seriously. I have escalated this and someone will come back to you ASAP. Regards Solargain

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Janette
JanetteGreater Melbourne (Outer), VIC
  • 3 reviews
  • 6 likes

After sales service non existent

published

Could not fault the installation in 2013.
But beware after sales service non existent.
Waiting nearly 15 months for service to fix problem with “controller”
Told yesterday only 2 sub contractors in Victoria. I find this hard to believe but this is what National Manager has informed us.

Value for Money
2/5
Product Quality
2/5
Solargain
SolargainSolargainSend a private message

Hi Janette. I'd like to look into this for you if possible, but I haven't been able to find you in our database. Could you please email us at sg.marketing@solargain.com.au so that I can find you and see what can be done? Kind regards, Solargain.

Janette
Janette

Yes, have sent email. The National Manager that contacted me stated he was going to contact the service company and ask them to contact me. I’ve been trying to get them to return my calls since September.

Solargain
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No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
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Deejinoz
DeejinozGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Took months just to do a PV service...

published
Customer Service
1/5
Timeliness
1/5
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Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Timeliness
3/5
Job Satisfaction
1/5
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prsav
prsavPerth, WA
  • 9 reviews
  • 15 likes

Caution is advised!

published
Value for Money
2/5
Product Quality
3/5
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Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
1/5
Customer Service
1/5
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Brad
BradHunter Region, NSW
  • 2 reviews
  • 1 like
  • Verified

Terrible

published
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Value for Money
3/5
Product Quality
2/5
Solargain
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Brad
Brad
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johno
johnoFar North Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

do not use this supplier

published
Incentivised Review No
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johno
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Danielle
DaniellePerth, WA
  • 2 reviews
  • 6 likes

Don’t use solargain. Buyer beware.

published

Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.

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Value for Money
1/5
Product Quality
1/5
Solargain
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Danielle
Danielle
Solargain
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Ssid
SsidSydney, NSW
  • Verified

Very poor customer service though the price is comparatively very high than competitors

published

Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.

Value for Money
1/5
Product Quality
4/5
Solargain
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Ssid
Ssid
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Sue H
Sue HWheatbelt, WA

Terrible after sales service!

published

Having just paid over $12,000 on a brand new product..Q Home from Solargain I am really disappointed with the after sales service...or rather lack of service! Although the installer did a good job, despite having never installed this product before, the technical communications with the inverter continues to be a problem that neither Solargain or QCell want to resolve! Very much over it now! Will never recommend either of these companies and will be heading to consumer protection!

Value for Money
3/5
Product Quality
2/5
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Page 1 of 3

Questions & Answers

susan shaw
susan shawasked

Can the solar panels be fitted to the patio roof. Susan Shaw

1 answer
Solargain
SolargainSolargainSend a private message
Nicolaas V.
Nicolaas V.asked

do you use contractors to in stall solar systems,or company employees

3 answers
Wayne H.
Wayne H.

It is all handled by solargain. Im in canberra and very happy with them. I

Wayne H.
Wayne H.

But I do think they were contractors. It might depend on your location. Canberra can be a bit more particular in regards to work done.

Solargain
SolargainSolargainSend a private message

Hi Nicolaas, we use both in-house and contractors and both need to met our stringent standards in order to maintain our quality accreditations. You can read more about this here: https://www.solargain.com.au/blog/whos-installing-my-solar

AndrewH
AndrewHasked

What is the maximum solar allowed on a single please grid

No answers
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Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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