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Solargain
4.4 from 578 reviews · View Statistics
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Reviews

2.2
12 reviews
  • Value for Money
    1.4 (9)
  • Product Quality
    1.5 (8)
  • Return Claim MadeYes · No (9)
  • Customer Service
    1.7 (9)
  • Warranty Claim MadeYes (9) · No
  • Purchase Price$7,810.00
  • Timeliness
    1.5 (2)
  • Job Satisfaction
    2.5 (2)
  • Rates and Fees
    2.0 (2)
  • Installation
    3.0 (5)
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Ashik
AshikSydney, NSW
  • Verified

Poor service before and after sales

published

I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.

Value for Money
2/5
Trustworthiness
2/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
2/5
Rates and Fees
2/5
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Panel Purchased trina and sungrow
Warranty Claim MadeYes
Purchase Price$6,750.00
Solargain
SolargainSolargain
Ssid
SsidSydney, NSW
  • Verified

Very poor customer service though the price is comparatively very high than competitors

published

Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.

Value for Money
1/5
Product Quality
4/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Qcell
Warranty Claim MadeYes
Purchase Price$6,690.00
Solargain
SolargainSolargain
Ssid
Ssid
Solargain
SolargainSolargain
connorling
connorlingPerth, WA
  • 3 reviews
  • 1 like

Break every 1.5years, cost $222 to claim warranty of faulty unit

published

Have had solar gain installed in 2016, it broke in 2018, constantly reconnecting instead, got it replaced under warranty at no cost. It breaks again in 2020, called them for warranty, the lady wants me to pay $222 for them to come and look at it then have it replaced. Whole point of installing solar is to save money, it's gonna cost $222 every 1.5 years, more than what I saved from using solar. Don't recommend them

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain
connorling
connorling

The operator definitely said they have to come out to "do testing". Ask her to send me an email of what had said and she said she did but never received. What email do I send image to?

Solargain
SolargainSolargain

Hi Connor, please send the images to service.westcoast@solargain.com.au. We will be in contact once we have lodged the claim or if we require any further information. For your reference, your case number is #47457. Kind regards, Solargain.

Girish
GirishPerth, WA
  • 3 reviews
  • 4 likes
  • Verified

Very poor after-sales warranty service

published

The NG booster supplied by the company Solargain has stopped working during the warranty period. They gave me an appointment for their technician to visit me after 3 days. And on the day of appointment, they called to say that they have re-scheduled my job after 3 days. This is in spite of the fact that I pleaded with them that my property is without the hot water for the past 7 days now. They just don't seem to care.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain
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Toomas J.
Toomas J.Perth, WA

Terrible experience

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Solaredge Inverter 2500H and LG panels
Warranty Claim MadeYes
Solargain
SolargainSolargain
The D.
The D.
  • 5 reviews
  • 1 like

Worst decision

published
Value for Money
1/5
Product Quality
1/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain

Hello, thank you for providing your feedback and apologies that you have not been satisified with your system performance. We have just sent you a private message for more information. Kind regards, Solargain.

The D.
The D.

Yes, I have received your message. My emails have been responded to also. In essence, out of warranty so not interested. Dodgy equipment from the start. A total con.

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Patto
PattoGreater Melbourne (Inner), VIC
  • 8 reviews
  • 12 likes
  • Verified

Seems a great product but no support

published
Value for Money
3/5
Product Quality
1/5
Customer Service
3/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased unsure
Warranty Claim MadeYes
Purchase Price$8,000.00
Solargain
SolargainSolargain
  • Verified

Careless Service

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain
hotkiwi
hotkiwiPerth, WA
  • 58 reviews
  • 35 likes

Buying process good, after service most horrible, useless

published
Value for Money
2/5
Product Quality
2/5
Trustworthiness
3/5
Customer Service
1/5
Timeliness
2/5
Job Satisfaction
3/5
Rates and Fees
2/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Q cells
Warranty Claim MadeYes
Purchase Price$9,800.00
Solargain
SolargainSolargain
hotkiwi
hotkiwi
Solargain
SolargainSolargain

Hi. I have sent you a private message, could you please respond to it with your details so that we can find you in our database and investigate your case properly to see if we can do anything further to help. Kind regards, Solargain.

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Questions & Answers

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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