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Solargain
4.4 from 585 reviews · View Statistics
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Reviews

  • Value for Money
    2.6 (13)
  • Product Quality
    2.7 (12)
  • Return Claim MadeYes (1) · No (16)
  • Customer Service
    1.6 (15)
  • Warranty Claim MadeYes · No (18)
  • Purchase Price$5,560.00
  • Timeliness
    1.3 (6)
  • Job Satisfaction
    1.0 (6)
  • Rates and Fees
    1.0 (4)
  • Installation
    2.5 (12)
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Reviewer Photos & Videos

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Robyn
RobynMelbourne
  • 4 reviews
  • 4 likes
  • Verified

Solargain - No Gain Just Pain

published

Contacted Solargain to purchase a 10KW system and iStore Hot water service, (over $11K) Signed a quote in August under pressure to avoid a price rise, They went silent for 2 months, couldn't find ot what was happening, then they said all the prices are going up by 20-25% and would I like them re-quote, despite having signed a quote at an agreed price. Probably the most unprofessional Solar co I have ever experienced, impossible to speak to someone to find out what's happening, want to increase cost after you sign and treat you like a fool. They did the same thing to a friend I referred them to.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
System Size-38 KW
Panel Purchased No installed just quoted on Jinko / Fronius / iStore
Warranty Claim MadeNo
Purchase Price$0.00
Solargain
SolargainSolargain

Good Afternoon Robyn, Sorry to hear your experience with us has not been a good one, We take these reviews seriously. I have escalated this and someone will come back to you ASAP. Regards Solargain

Solargain
SolargainSolargain
Janette
JanetteGreater Melbourne (Outer), VIC
  • 3 reviews
  • 6 likes

After sales service non existent

published

Could not fault the installation in 2013.
But beware after sales service non existent.
Waiting nearly 15 months for service to fix problem with “controller”
Told yesterday only 2 sub contractors in Victoria. I find this hard to believe but this is what National Manager has informed us.

Value for Money
2/5
Product Quality
2/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$8,000.00
Solargain
SolargainSolargain

Hi Janette. I'd like to look into this for you if possible, but I haven't been able to find you in our database. Could you please email us at sg.marketing@solargain.com.au so that I can find you and see what can be done? Kind regards, Solargain.

Janette
Janette

Yes, have sent email. The National Manager that contacted me stated he was going to contact the service company and ask them to contact me. I’ve been trying to get them to return my calls since September.

Solargain
SolargainSolargain

No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$9,000.00
Solargain
SolargainSolargain
Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
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prsav
prsavPerth, WA
  • 4 reviews
  • 7 likes

Caution is advised!

published
Value for Money
2/5
Product Quality
3/5
Trustworthiness
1/5
Customer Service
1/5
Incentivised Review No
Warranty Claim MadeNo
Solargain
SolargainSolargain
Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Danielle
DaniellePerth, WA
  • 2 reviews
  • 5 likes

Don’t use solargain. Buyer beware.

published

Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.

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Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Chromagen hot water system
Warranty Claim MadeNo
Solargain
SolargainSolargain
Danielle
Danielle
Solargain
SolargainSolargain
Sue H
Sue HWheatbelt, WA

Terrible after sales service!

published

Having just paid over $12,000 on a brand new product..Q Home from Solargain I am really disappointed with the after sales service...or rather lack of service! Although the installer did a good job, despite having never installed this product before, the technical communications with the inverter continues to be a problem that neither Solargain or QCell want to resolve! Very much over it now! Will never recommend either of these companies and will be heading to consumer protection!

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Q Cell
Warranty Claim MadeNo
Solargain
SolargainSolargain

Checking hot water panels on a two storey home

published
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased all I know is we have a chromagen tank, grundig pump.
Warranty Claim MadeNo
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K Tran
K TranGreater Melbourne (Metropolitan), VIC
  • Verified

Do not use! There's some gotcha!

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$7,000.00
Solargain
SolargainSolargain
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No Service

published

Called Solargain on the Monday and was advised I would receive a call back within 48 hours, come Saturday no call back and inverter is still not working. Very disappointed.

Value for Money
4/5
Product Quality
4/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Huawei inverter
Warranty Claim MadeNo
Solargain
SolargainSolargain
Steve2019
Steve2019Peel, WA

Spotters fee

published

The actual product is very good but the people that recommended us to Solargain have not received any reward. We have recommended two others and have received a spotters fee ($100.00) for one. When I contact to find out if I am getting a rewards it's always, "I'll pass this on to the rep". Don't expect me to forward any more names.

Value for Money
5/5
Product Quality
5/5
Customer Service
1/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size3 KW
Panel Purchased Fronius
Warranty Claim MadeNo
Purchase Price$3,800.00
Solargain
SolargainSolargain

Hi Steve, thank you for notifying us. We have sent you a message for more information so we can sort this out for you. Kind regards, Solargain.

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Andrei
AndreiMelbourne
  • 5 reviews
  • 3 likes
  • Verified

BEWARE: After sales support is atrocious, untrustworthy

published
Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Jinko Solar with Fronius inverter
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Andrei, we're very sorry to hear that you haven't been happy with Solargain. We have sent you a private message for more details so we can investigate this for you. Alternatively, please call us on 1300 73 93 55. Kind regards, Solargain.

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Jen
JenPerth, WA

poor quality after sales service

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
  • Verified

Avoid Solargain and their subcontractor Elite Solar

published
Value for Money
3/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Qcells
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Jesse, thank you for your honest feedback regarding your experience. We're investigating your case and will be in touch again shortly to discuss. Your Service Case number is #59109. Kind regards, Kayla from Solargain.

Jesse B
Jesse B

Thanks Kayla. I was dealing with Jess McQuade

Solargain
SolargainSolargain

Hi Jesse, I can see in the case file that it's been escalated to management, so you will likely hear from Huia shortly. I followed up with her today and she's liaising with Elite Solar. Kind regards, Kayla from Solargain.

Questions & Answers

Les Crilly
Les Crillyasked

Can I claim the current government rebate to install a battery to an existing system?

1 answer
Danny
Danny

Hi Les, I am not sure about the battery, but you can ring up Solargain and ask them.

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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