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Solargain
4.4 from 569 reviews · View Statistics
Listing monitored by Solargain

Reviews

  • Value for Money
    3.1 (34)
  • Product Quality
    3.1 (34)
  • Return Claim MadeYes (1) · No (35)
  • Customer Service
    2.6 (38)
  • Warranty Claim MadeYes (9) · No (27)
  • Purchase Price$5,257.40
  • Timeliness
    3.0 (11)
  • Job Satisfaction
    3.1 (10)
  • Rates and Fees
    3.4 (7)
  • Installation
    3.5 (32)
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peroberts
perobertsCook 2614, ACT
  • 3 reviews
  • 1 like
  • Verified

A good experience overall.

published

The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.

Value for Money
Product Quality
Solargain
SolargainSolargain
JKLO
JKLOGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like
  • Verified

Not perfect, but Great Value and Design

published
Value for Money
Product Quality
Solargain
SolargainSolargain
Rick
RickPerth
  • 2 reviews

Delivered as promised

published

Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.

Value for Money
Product Quality
Solargain
SolargainSolargain

Hi Rick. We're very happy to hear that you're happy with the overall outcome. If you ever need any assistance with your system, we're more than happy to help. You can reach us on 1300 73 93 55. Kind regards, Solargain.

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good advice and service

published

Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results

Product Quality
Trustworthiness
Solargain
SolargainSolargain
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customer_first_namec
customer_first_namecSouth-Eastern Region, NSW
  • 2 reviews

Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.

published

The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.

Value for Money
Product Quality
Solargain
SolargainSolargain

Hi. Thank you for taking the time to leave us your review and your suggestions. We're glad to hear that overall you were happy with your installation. If you ever have any questions you can reach us on 1300 73 93 55. Kind regards, Solargain.

Deejinoz
DeejinozGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Took months just to do a PV service...

published
Customer Service
Timeliness
Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
Timeliness
prsav
prsavPerth, WA
  • 2 reviews
  • 4 likes

Caution is advised!

published
Value for Money
Product Quality
Solargain
SolargainSolargain
Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
Trustworthiness
Solargain
SolargainSolargain
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Brad
BradHunter Region, NSW
  • 2 reviews
  • 1 like
  • Verified

Terrible

published
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Value for Money
Product Quality
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Brad
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Reuben Achior
Reuben AchiorSouth East Queensland, QLD

Job well done. now I let the sun do its bit

published
Value for Money
Product Quality
Solargain
SolargainSolargain
johno
johnoFar North Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

do not use this supplier

published
Incentivised Review No
Solargain
SolargainSolargain
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Danielle
DaniellePerth, WA
  • 2 reviews
  • 5 likes

Don’t use solargain. Buyer beware.

published

Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.

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Value for Money
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Solargain
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Danielle
Danielle
Solargain
SolargainSolargain

Recommendation to engage Solargain has proven to be absolutely the right thing to do

published

Solargain having had installed several solar systems in the neighborhood we have experienced the same professionalism in advising us about and designing our system as well as the installation of it by a skilled team that was friendly, respectful and left the premises as clean as they found it.

Value for Money
Product Quality
Solargain
SolargainSolargain

Hi. We're glad to hear that you and your neighbours have all had a good experience with our team, hearing that makes our day. If you ever need assistance, you can contact us on 1300 73 93 55. Kind regards, Solargain.

Ssid
SsidSydney, NSW
  • Verified

Very poor customer service though the price is comparatively very high than competitors

published

Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.

Value for Money
Product Quality
Solargain
SolargainSolargain
Ssid
Ssid
Solargain
SolargainSolargain
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Page 1 of 5

Questions & Answers

Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

David
Davidasked

Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale

3 answers
Solargain
SolargainSolargain

Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.

Golly
Golly

David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Regards
Golly

Solargain
SolargainSolargain

Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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