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A good experience overall.
The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.
Not perfect, but Great Value and Design
I chose Solargain for their service and reliability.
- They were very patient with me in the initial enquiry phase. They provided me with different system configurations to consider, allowing me to change even after the initial system design confirmation. Altogether we explored over 5 different setups over a few weeks, and finally settled on one that we were really pleased with. There was no deposits required, which was great.
- Price. Their pricing is very competitive for the quality systems they provide. I paid $6800 for a 10.7k syste...m with a Fronius inverter, and they were willing to throw in a Fronius smart meter for free. That was very good. - Design. I had a few designs by other companies that I was not really impressed with. Solargain's designs were very neat and well thought out. I think that was one of the main reasons I decided to explore further with them after receiving the initially quote and design. - The sales person (Will) was polite, courteous, and not pushy at all for me to make a decision. He was very happy for me to take my time to consider. I was the one who chased him a bit with questions and clarifications.
Delivered as promised
Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.
good advice and service
Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results
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Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.
The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.
Took months just to do a PV service...
Tried to book them to do a solar system health check but they kept sending incorrect quotes, and just generally not responding. Despite me sending them an email more than a week before the appointment, stating that unless I received a pro-forma invoice or quote, for the correct amount, I did't want to continue with the job, they still sent an engineer. This is also despite their Ts&Cs stating that, if I didn't pay the pro-forma invoice at least a full day prior to the appointment (which I didn't) the appointment would't go ahead (which it did!)...Only because I called them and got them to agree to send the corrected pro-forma invoice through, today, did I agree for their engineer to attend. We'll see if they deliver on yet another promise. However, the work is done and the ball is now in their court, as I haven't paid yet. I would be involving CAV at this point, if I had. Solargain have made what should be a very straight forward process unnecessarily difficult.
Incorrect estimation of plant output
Initially I was having a very good experience but when I finalised my installation with Solargain guys I realised that there is a shadow problem on my roof which was NOT told to me by your sales agent at the start. When I asked him about it, he said yes there is a shadow problem on your roof and I factored it in our estimation of yearly output from your system. Then I asked him again by sending the copy of quote that is it really true that you have factored in the loss due to shadow? When I asked this question over email he flipped and said, no...we have not, there will be additional 5% loss. Since I finaliased the installation I did not change it and continued with those guys. Now actually after using this system for 4+ months what I am getting from my plant is even lesser, so loss is more than 5%. This is not right and company like Solargain should have proper tools and equipment to estimate the plant output as close as possible so that customers can make the right decisions. I even asked this agent to your "Fisheye" but he said we don't use that. Very bad experience on this front. You have high prices for your system, you don't negotiate the price much on the promise of quality but at the very beginning you don't give right information and service
Caution is advised!
Had issues with FRONIUS Galvo 2 had Solar gain tech come out and with assistance from Fronius seems to have rectified system. However I have LOST a lot in rebates because of this issue and requested restitution of such and was told QUOTE"Just emailing in response to your recent txt RE the lost rebates you would like to claim from us.
I have reviewed your portal and the technicians notes and due to this being a manufacturer fault rather than an error of Solargain or the overall installation of the system, we would at this stage not be compensat...ing for the loss of rebates. You are most welcome to contact Fronius directly on 03 8340 2910 and seek reimbursement from them directly if you wish and this will be up to their discretion. So literally NOT our PROBLEM see the manufacturer WHOM I Quote also: Dear Peter, Thank you for contacting Fronius Australia regarding compensation for low production of your solar system.
The customer service support is terrible
That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.
I was sold a 3kw system by a [Name Removed] from Solargain back in 2014 I was assured by [name removed] it would have a 10 year warranty on the Fronius inverter as this was a must have on my check list. On install I did not receive any warranty cards just a document stating a ten year warranty.
In the middle of 2020 I noticed my power bills increasing, the inverter was only producing 3 to 5 kw a day far from the 11 kw a day I should have been getting, on contacting Solargain for a inspection under warranty I was advised in an email from [Name ...
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Job well done. now I let the sun do its bit
Installing the solar hot water panel went well Running the electric wire was a bit more awkward This because of type of roof and limited space to play with Not the sparkys fault This was worked out with out a problem Those tanks have a some of weight in them and there is a bit of work in dodging objects and eventually placing it in the desired position The finished results I cant knock Looks good Thanks Cheers This is the second unit we have had installed on this place The first was also from your company a couple of years ago If we had ...had problems with the first one I dont think we would have gone back Once bitten twice shy The price was good We did get a few quotes from other companies The service ,you would have to say friendly and competent They knew what they were doing Would I recommend this company to any one else ? Of course No woories
do not use this supplier
My advice to any one contemplating using SOLARGAIN or ARISESOLAR or NQElectrical, DON’T, I believe the inverter they supplied was not new, the date was stuck on 01/01/2018 and had possibly been repaired. The customer care and after service was deplorable they have not honored any of the claims OR STATEMENTS on the web sites. And where not interested in the problem that was evident from day one on the inverter they sold me. They did not offer to repair it, replace it or refund the purchase price.
I was sold an Inverter by [Name Removed] of S...olargain and NQElectrical and was told it was brand new, I paid for a Growatt inverter which was fitted on the 11 May 2020, during the commissioning process it was found that the date time function was not working and was reading 01/01/2018 I contacted NQElectrical for help was advised they would go on line and look, after managing to amend the date function with out any assistance from the supplier, I noted that it would revert to 01/01/2018 over night, I decided to claim a warranty replacement on the 09/06/2020 and asked the supplier for help, on the same day I was advised by [Name Removed] as follows “With your warranty claim for it to be processed we need the contact details of the Accredited CEC installer who replaced your inverter. This will enable us to process the warranty claim”. On the 12/06/2020 I received the following “the warranty on the inverter will have to be submitted by the installer with photos of the fault.” After visiting SOLARGAIN web site I noticed that they have listed Growatt as one of the Inverters they repair and service and asked them if the could look at the inverter they had supplied, They informed me the do not service this model, In the end I submitted a warranty claim and after Growatt tried to rectify the defect on line the replacement arrived on the 07/07/2020,
Don’t use solargain. Buyer beware.
Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.
Recommendation to engage Solargain has proven to be absolutely the right thing to do
Solargain having had installed several solar systems in the neighborhood we have experienced the same professionalism in advising us about and designing our system as well as the installation of it by a skilled team that was friendly, respectful and left the premises as clean as they found it.
Very poor customer service though the price is comparatively very high than competitors
Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.
Questions & Answers
How to download the solar gain app
Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain
Thats what children are for, remotes & Apps
I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.
Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.
Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale
Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.
David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.
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|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
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