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Battery Storage solution
I contacted Solargain to inquire about adding a battery storage solution to my solar system. Jordan talked me through the process and provided a very professional service. I ended up having a Tesla Powerwall 2 and some additional solar panels installed. Chris and his team of installers arrived at the time they stated and did a very good job of installing the system and left the area clean and tidy. Alex, in the office, provided me with all the manuals and warranty documents and made the whole process easy. I've had the system in for just under a week and so far so good. It is performing very well indeed. All in all I am very impressed with the level of service I received from Solargain. Many thanks to all involved.
Top class service and product
I was very pleased with the initial consultation with Bryn who gave excellent advice re the placement and type of panels and inverter. The Installation team from SolarGain Bairnsdale were efficient and knowledgeable providing me with answers to my many questions with patience and charm.
System upgrade from 3kw to 6.6kw
Panel installation was easy and professionally done - they even ensured that I had some spare roof tiles in case any were broken. Have had no issues with this company everything was done very professionally and I would have no problem with recommending them.
Terrible after sales service!
Having just paid over $12,000 on a brand new product..Q Home from Solargain I am really disappointed with the after sales service...or rather lack of service! Although the installer did a good job, despite having never installed this product before, the technical communications with the inverter continues to be a problem that neither Solargain or QCell want to resolve! Very much over it now! Will never recommend either of these companies and will be heading to consumer protection!
Finally found the right solar supplier1
Solargain was extremely professional and attentive through the scoping and pricing phase. We went ahead and had an excellent experience with their installers who were committed to a great outcome, including taking care about how the installation would look. They even scooped some of the leaves out of our gutters. I've been looking for a professional solar group for a long time and I think I found them!
Very pleased with new system
We recently had a new solar hot water system installed by solar gain and are very pleased with the service that was provided. The guys who installed the system were very efficient and professional. I would highly recommend solar gain to anyone who is after a solar hot water system.
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Very Professional Company to Deal With
Origanal Installation by Solargain number of years ago went very smoothly so when decided to double capacity I only contacted Solargain and once again another very professional installation from my first contact to final installation. Their communications are second to none and the installation crew arrived on time, kept me fully informed as they carried out their work and left the site clean and tidy after fully explaining the new installation.
Best decision ever made
Solargain’s professionalism made the process easy and no fuss. Job completed and was kept informed all along the way.
No issues with insulation all smooth sailing.
We are very happy customers.
Would highly recommend Solargain.
Excellent choice !!!!
Simone from Solargain was very polite and had an excellent knowledge of the product . Was able to answer all the queries I had which enabled me to make my decision to go with Solargain. She was also prompt in sending me a detailed quote with the product breakdown .
The installation was done on the set date. They arrived on time were well presented, polite and efficient. They carried out the job professionally. When the job was done they explained the operational side of the unit and answered any questions I asked.
I am extremely happy with the overall experience and service I have received and would recommend Solargain.
I am really happy with my new solar system. The staff at Solargain were helpful and friendly. They happily answered my endless questions to help me through the process from start to finish. I would highly recommend giving them a call.
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From start to finish everything was handled with professionalism. Doing a little bit of research on solar panels yourself does not go astray, if anything it speeds up the process on first contact. The installers arrived on time were very courteous, completed the job in good time and cleaned up afterwards, the electrician set up the inverter and explained the next process, electricity company was also contacted on your behalf by solargain.
Twice used Solargain!
Excellent, efficient service on installation, customer relations and follow ups. This is the 2nd time I have used Solargain to install panels; 1st time in Qld now in Vic. and both times equally satisfied. Thoroughly recommend the company. Thank you.
Great hotwater system
I purchased a two panel roof top solar hot water system easy installation process from start to finish good price works great good customer service with follow up highly recomended
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Excellent service and competitive Prices
Fast response, competitive pricing, installed a temporary heater to see me through until the main unit could be replaced. Were able to accommodate me while I was away! So far so good.
Checking hot water panels on a two storey home
We had a solar hot water system with Solargain. They were ok when we needed to engage them for replacing the pump and also when we needed to change the gas heating booster which are all on ground level. When the problem is up on the roof for a 2 storey home then the problem is more complicated and needs scaffolding. Sourcing of this scaffold will be for the owner.. It looks like for a small family it is not practical for hot water solar panels if the house is 2 storey. The problem it creates down the line is greater than the benefit. Ok f...or one storey homes as accessibility by ladder is safe and easy. No extra cost. I would think twice about hot water panels for a two storey home. Taking it out too if one no longer wants the system is costly due to the weight of the panels. My suggestion is think over the need. Is it really necessary especially for a two storey home. To take it out to make room for solar electricity panels creates extra big bucks cost for us now.
Exceeded my expectation. A trade installation company with PHD in professionalism!
Personally I work for a Trade wholesaler in Perth in the refrigeration industry. When I contacted Solargain I was just impressed with their presentation, service and systems. My purchasing decision was based on I wanted a Solar company that was well established and that would be around in the next 5 to 10 years as I felt this industry has a few "fly by nighter's" that sell purely on price. I liked Solargain from the detailed quote, to electronic document handover package, to electronic sign off via smart phone & installer commissioning test sheet provided.
I only wish now the company I worked for would adapt the same presentation in their marketing and systems.
A smooth professional process
The installation was a 6.6kW PV plus iStore hot water system: -
A smooth and professional process from the initial phone call to completion of the installation.
The quoting, technical, installation and payment particulars were well documented. Timelines were kept.
All regulatory requirements were handled by the company.
Post installation: - The PV system is performing as expected. However, have needed to submit questions about performance of the iStore hot water - Still awaiting a response...
good ratio Quality / price and customer support
It s took me few months to see what is available on market - comparison so many model and offer and Jeremy from Solargain took time to answered all of my question - Technical and other - got offer from 4 different provider and decided to proceed with Solargain as recommendation was not the most expensive system they offer , but the one after reviewing technical performance and review on internet was the most appropriate for us - installation professional and on time
At last I found a path through the mine field
Installation was straight forward. I was happy to see installers wearing appropriate fall arrest harnesses. Company was very easy to deal with and I got what I wanted on time. Consultant gave several options based on costs vs output and explained the differences. Installation occurred on time and was completed without any issues.
Great service and very professional
I found Solargain to be highly professional and very reliable, throughout the whole solar installation process at my residence. From the initial dealings with the sales team to the final installation process, all went like clockwork! Many thanks Solargain!
Good service professional and Great panals
I got 6 kw system and it’s Working great and producing lots of solar power. The company and installers were very professional. Everything ran smoothly they put all the required forms in the process was seemless With competitive prices
Thanks again highly recommend company
Great Service and Installation
From first contacting Solargain the service was great. Emails and calls were promptly answered by the sales team. The correspondence was very professional and thorough. The installation team were very friendly and completed the work neatly and they left nothing behind. The installation was partly completed due to rain, but the team was back earlier than planned to finish up and commission the system. We installed a power monitor with the Fronius inverter which has allowed us to monitor the system online or via an app. Has been interesting to watch what devices use power and how much. Would have no issues recommending Solargain and I have already shown the system to a few friends along with a recommendation to give Solargain a call.
Great sales service and professional installation team. Early days but so far very happy with the result.
Very easy process. Solargain organised everything. Quality product and professional installation. Thorough pre-install inspection to investigate any possible issues. The team arrived on the day exactly on time and did a great job. After sales service has also been very good with monitoring software assistance. Thanks Solargain.
Excellent service, first-rate result
After spending a week, trawling online through reams of solar information, I settled on three potential companies and asked for quotes from each. All responded but, from the first, I was most impressed by Solargain; they were informative and receptive without being the least ‘pushy’. At my request, they provided three separate quotes for different panel configurations and power generations. We went with a 5.6 kWp system. Prior to our commitment, the installer visited the house to check the roof and its heavy concrete tiles. Once we had s...igned, everything went like clockwork, not just to schedule but sometimes in advance of schedule. The installer was professional, conscientious and didn’t break a single tile (He also ground the back of the tiles he lifted to ensure that they sat absolutely flat when re-laid). The system is now up and running, and working perfectly. All those involved (sales consultant, coordinator and installer) were a pleasure to work with. At every stage I felt I was being kept in the loop, by both email and phone; any queries got immediate and full responses. AGL also saw to the installation of the necessary EDMI Smart Meter quickly and efficiently. We wondered whether it was worth paying extra for a Fronius monitoring meter but we were glad we did. When deciding whether to use the dishwasher or washing machine, it’s so easy to check on one’s mobile or laptop how much the system is currently generating, together with a lot of other useful information for managing the system to maximum advantage. All in all Solargain, Fronius and AGL - thoroughly recommended.
Long standing company for a reason
We used Solargain in 2012 and again in 2020 to upgrade and expand from 3kW to 8kW. Great company with polite sales and service staff. Reasonable price and a high quality product.
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