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Very happy with Solargain
Great job by the boys and the office staff as well. have recommended someone else to use Solargain already. The job was done on the appointed day, and they were informative. The latest V2 6kw Huawei inverter is great . Battery ready.
Thanks David ,Jason and Callum install team from Malaga for an easy change over from our old HWS , a helpful friendly team to deal with who got our new Solar HWS up without fuss and minimal disruption ,thanks again guys Gail and Paul
This is Pefect
We are Very Happy the Guys are very Friendli and helpful they even finished the Job in the Rain and Damian helped us whit the Computer to put everything in correctly Thank You
From sales person to installer team great to deal with and very helpful. Installed on date quoted. Panels installed smoothly with minimal distruption to us (home on day). We also had the iStore hot water system installed by same company as same time - again well done. (total price inc the iStore). We'd recommend.
A relative had used Solargain 12 months before we did. Waiting to see how his went cost us $3500 in electricity that year. My relative was very happy with both the product used and the electrician that did the install. We signed up for the same size install (10kw), and after the first year we were $600 in credit on our electricity account.
Every other company told us that we had to get rid of our 1kw system installed 11 yrs ago.
Ends up that's just lazy companies avoiding a little more work.
Our old inverter was Fronius, so that's what we wanted again, why would we change to another brand after now 12yrs faultless operation.
Don't wait like I did, it just cost us money.
Fantastic company to work with
Communication was fantastic right from the start of the quotation process through to installation. All staff have been professional and courteous. Any questions we had were answered promptly. Thanks Solargain for a tremendous job.
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So glad we went with Solargain
We booked in for installation with solargain after getting quotes from three companies. They kept us up to date prior to the installation date and even brought the date forward once all the pre installation steps were done.
On the day we received a text to say Kevin was on his way. Kevin was great and explained everything and even moved the location of the inverter to a position that suited us better. He went out of his way to make sure the team was thorough but quick and ran through how to use the system once installed before he left. The offi...
Solargain did it again!
Solargain installed our first solar power system 10 years ago and when it was time to upgrade we called them again. They knew exactly what we wanted to achieve by upgrading and recommended two options. When we decided what we wanted they were very supportive and explained in detail what the output and savings would be. Brendon was very knowledgeable and helpful. The installation team arrived on the day promptly with prior notification that they were coming. Erin and Phil were also very helpful and knowledgeable and answered wny questions I had. Installation was smooth and hassle free and we now havea solar system that performs extremely well. We are very happy with the team from Solargain and wouls recommed them to all.
One more happy customer
Great company to deal with, someone recommended me them , now I'm happy to recommen them to others, All proces was positive experience
Very supportive, honest, professional staff, thanks so much.
Great service all the way!
Excellent customer service. Only recommend to me what I actually need. Everything is explained clearly with good patience. Installation techincians were friendly, clean, came and finished the job on time.
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The professional and friendly staff rom quote to Installation made the whole process as easy as it could have been. every person I spoke to was friendly and very helpfull
Solargain product and installation
I am very pleased with the product and also the crew that carried out the installation.. I am happy to be contributing to the environment and hopefully slowing down climate change, as well as saving money on power. I also hope to instal a battery further down the track to save even more.
Excellent job done and great customer service
From our first contact with the office, the survey, quote and eventually installation everything has been brilliant.
The communications with the office has been quick and gave us all the information we needed.
The installation team turned up time. They did a great job on removing the old system and the installation of the new panels and inverter. The new iStore hot water system was installed at the same time. They did a great job of cleaning up. We were given a explanation on how both systems work and the follow up support to connect us t...o the web was done promptly too. The job was done in one day, earlier than expected, we couldn't have asked for more. We were happy we used a local established company. Many thanks to Rachael, Nathan and Damian.
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Highly recommend them.
Very happy with our sales representative Joe McCaffery. He explained every aspect of going solar & was able to answer any questions I had. The quote was done quickly, reasonably priced with the components, size & brands I wanted, instead of trying to sell me a different system which a lot of other companies I asked for a quote did.
I was also lucky enough to get a Soalrgain install crew led by Craig Nicholls, which was fantastic. I requested a site inspection beforehand which they were happy to do. They were punctual, professional, cleaned up...after the install was complete & didn't break a single tile. I choose the Sunpower Maxeon 3 400W panels & the Enphase IQ7X microinverters & could not be happier with the system. Instead of a monthly bill of around $200 we are $60 in credit. Something to keep in mind, from installation to having the meter reconfigured for solar export was two months. There was a delay in getting the post install mandatory inspection. I had to ring Solargain customer service several times to follow up on the delay instead of them chasing it up without me getting involved which is why the four stars for customer service. Booking an inspection ended up taking over three weeks, by the time the paperwork was completed, sent to the electrical retailer & they organised for the meter to be reconfigured it was another five weeks which was completely the retailers fault. Besides that everything was great, would not hesitate in recommending them.
Great to deal with
Solargain were great to deal with from the initial contact and quote process, through to installation. I organized 4 quotes and Solargain were the most professional. No hard sell, no constant call backs hassling with an even better deal and no speaking to someone goodness knows where.
The information flow was great. BookIng the installation in was easy and they accommodated changes. On the day of installation, everything worked like clockwork. It was a joy dealing with Solargain.
It went really well
The tiles on my roof were old and soft, so quite a few got broken, there was no way around this. But the system got fully installed, and is working great. They even took away all the broken tiles.
Solar panel install
Well planned & professionly installed as you expect of well trained tradespersons. From the initial contact, made by myself, advice was was constructive & different quotes were tendered for a variety of combinations of equipment. Installation was prompt & efficient.
Took months just to do a PV service...
Tried to book them to do a solar system health check but they kept sending incorrect quotes, and just generally not responding. Despite me sending them an email more than a week before the appointment, stating that unless I received a pro-forma invoice or quote, for the correct amount, I did't want to continue with the job, they still sent an engineer. This is also despite their Ts&Cs stating that, if I didn't pay the pro-forma invoice at least a full day prior to the appointment (which I didn't) the appointment would't go ahead (which it did!)...Only because I called them and got them to agree to send the corrected pro-forma invoice through, today, did I agree for their engineer to attend. We'll see if they deliver on yet another promise. However, the work is done and the ball is now in their court, as I haven't paid yet. I would be involving CAV at this point, if I had. Solargain have made what should be a very straight forward process unnecessarily difficult.
Great To Use Solargain
Excellent service from start to finish, will be contacting Solargain in the future re purchasing an upgrade for the system via a battery purchase but for now am extremely happy with my solar install
Great solar system installed by a professional team
Solargain gave good advice about why type of system to install. The whole process was smooth. The system seems to be performing well, better than the yield estimates they included.
Incorrect estimation of plant output
Initially I was having a very good experience but when I finalised my installation with Solargain guys I realised that there is a shadow problem on my roof which was NOT told to me by your sales agent at the start. When I asked him about it, he said yes there is a shadow problem on your roof and I factored it in our estimation of yearly output from your system. Then I asked him again by sending the copy of quote that is it really true that you have factored in the loss due to shadow? When I asked this question over email he flipped and said, no...we have not, there will be additional 5% loss. Since I finaliased the installation I did not change it and continued with those guys. Now actually after using this system for 4+ months what I am getting from my plant is even lesser, so loss is more than 5%. This is not right and company like Solargain should have proper tools and equipment to estimate the plant output as close as possible so that customers can make the right decisions. I even asked this agent to your "Fisheye" but he said we don't use that. Very bad experience on this front. You have high prices for your system, you don't negotiate the price much on the promise of quality but at the very beginning you don't give right information and service
I think having solar power is great now to get the most out of solar panels and why I put it off so long
Installation team did Excellent job Solar panels and inverter went in pretty quick had no issues whatsoever with sales or installation of our system all went like clockwork output on the day as soon as it was hooked up was at maximum
Product, service and responses all fantastic.
We had the ISTORE hot water installed after having solar panels installed about a year and a half ago. All experiences have been great. Follow ups, installation, friendly installers who were helpful. Products are good quality and do what they say.
Start to Finish great job
From the first enquiry to the installation a great job and easy to deal with and explained everything perfectly and answered all my questions. So glad we went with Solargain
A+ Platinum Providers
The Level of Service, quality of Install, Array of products , Documentation, Workflow are a high standard. Communications are excellent. Highly recommended.
The system is working fabulously. Callunn and his team were Great. Along with the Operations Teams.
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