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SolarGain... 3 years on
System has performed flawlessly since install. The installers did a great job of removing the old system and replacing it with a newer one (my previous install was much smaller and it was time to upgrade). The install was very neat and the installers were very professional.
I quickly set up my system to record on PVOutput, so if you're interested in its performance since install, you can find it at https://www.pvoutput.org/intraday.jsp?id=60929&sid=54365
Pleased with Solargain HW system.
I had a Solargain Ground Mount 315L system with twin panels installed to replace a defunct (6-years old!) Heat Pump system. The Solargain was installed November 2020, allowing a full electricity billing period before commenting. I live in Redland City, Queensland.
(1) The quoting process was quick and easy - thanks Matt. The quote was highly competitive compared to competitor's offerings for a similar solar combo, and compared favourably with a "like-for-like" heat pump.
(2) The installation on the day was painless and professional and the ...
Very pleased with the system.
Panel installation went very well. Installers demonstrated how to use the App after panels had been installed. Everything is operating as was explained at the beginning of the process. No issues at all.
Caution is advised!
Had issues with FRONIUS Galvo 2 had Solar gain tech come out and with assistance from Fronius seems to have rectified system. However I have LOST a lot in rebates because of this issue and requested restitution of such and was told QUOTE"Just emailing in response to your recent txt RE the lost rebates you would like to claim from us.
I have reviewed your portal and the technicians notes and due to this being a manufacturer fault rather than an error of Solargain or the overall installation of the system, we would at this stage not be compensat...ing for the loss of rebates. You are most welcome to contact Fronius directly on 03 8340 2910 and seek reimbursement from them directly if you wish and this will be up to their discretion. So literally NOT our PROBLEM see the manufacturer WHOM I Quote also: Dear Peter, Thank you for contacting Fronius Australia regarding compensation for low production of your solar system.
Hot Water Team of Solargain
Our Solar Hot water was leaking on the roof and needed replacing immediately. The Hot Water Team disconnected the Hot Water roof system and stopped the leak - lent us a Water Heater till they could install an Istore Hot Water System. Removed and took away the old Hot Water Roof System. Very Professional and helpful. Excellent Service. Very Happy with outcome. Thank you Hot Water Team.
Solargains procedures from quotations, installation and final handover certification were without fault & we are extremly happy with the Solar panel system we had installed including the istore hot water system
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Best Hot water solution
They were very good. This was a old house so it had electrical problems. They found solutiuons for every problem.
The professional team lent us a make do water heater till they could install the solar water heater. Such a polite attitude. And left no mess.
Professional and listens to the customer
I installed a 6.6kW module/5kW inverter PV system, with an IStore 270L heat pump hotwater system from Solargain. I'm happy to say that it has exceeded my expectations, with the system providing all of the hot water that we need, only using solar energy. And the PV system is running flawlessly. Installation of the system was quick, efficient and very professional. I highly recommend them to anyone wanting to move to powering their home from solar energy!
SG installed my 3500W system in 2014 and estimated annual generation from the array as 5371W. It has been within 2% of that every year showing (A ) they use very good software to predict the output and (B) they are very honest at the point of sales .
At 6 yrs the Fronius Inverter failed and SG handled the complete warranty claim with Fronius for me and replaced the Inverter.
The latest software caused messages on the display which I had never seen before but SG technicians came, adjusted the system and explained the latest GDPR software imposed by Western Power Regulations means the latest Inverters work differently from earlier models.
SG are very professional and capable Company and their staff are courteous and helpful throughout .
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More than a decade of being satisfied
We first used Solargain 10 years ago for our initial solar power system and were very satisfied. When minor issues arose they were quick to respond. We followed this with a Solargain hot water system and again were very pleased with the service and back up. We are very satisfied with our new solar power system which includes a battery. Cannot express what a relief it is to have a business of this caliber to fall back on for such a significant investment of our hard earn money.
The Ease of Installation to Connection to sitting back and watching it all happen
I started engaging with Tom Liston from Solargain sometime ago and from that moment to the finish line and beyond SolarGain and Tom have been the best at making my life easy. The customer experience has been 10 out of 10. Our busy lives are full of clashes and meetings, we want folks just like SolarGain to make our investments easier.
Solar Hot Water. Top service and quality from Solargain!
Fast and simple process to purchase our system with great communication from Solargain and tips to save even more money from our system.
We have a 6.6kw solar install with Solargain next week also. Can't recommend enough.
Pricing is more than reasonable with great guarantee.
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The customer service support is terrible
That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.
I made the right choice.
I’m very pleased how SolarGain completed my solar to solar HWS installation. Their website information was comprehensive so I didn’t have many questions, but any I had were answered promptly. The plumbers were efficient and explained how it worked when they finished. The units look good and are neatly installed.
The system works well; so far electricity backup is switched off and hasn’t been
In my opinion I had a 5 star experience.
Exceptional customer first support
Today I received my energy bill and found my solar rebate is missing from the energy bill. After checked, I found my old Solar Inverter displaying 0V input and thought that this could be the faulty solar panel/connection after years of running. I had called Solargain to make appointment for repair. When I explained the faulty, the support lady from Solargain had firstly guided me to check both main input switch and solar isolate switch to ensure that both switches were on. After checked, both switches were off as a result of power outage. Once...I turned it on, the Solar system is back to work instantly. This is an exceptional "customer first" support in which it has not only saved customer’s money, but also making solar system back to work instantly without days’ waiting. Today, we can rarely see that a company can put customer’s benefit first instead of using varies way to rip-off customer. Based on above, I believe that this is a company I can trust and will definitely call Solargain once my solar system needs service in the future.
Great product & Excellent service
The installation of our Solar HWS was great! From the first phone call to the completion of installation ti was efficient, polite and on time!
As for the hot water system, way more efficient that our previous unit and almost double the pressure!
I would have no hesitation in recommending this company and this product
I spoke to several solar suppliers and none of them showed any interest in helping solve my unique challenges of panel location, due to an existing solar pool heating system. Then I discovered Solargain and in particular Paul who not only solved my problems but was prepared to answer all my searching questions and provide links and data to support the solution.
From start to install and hand over, Solargain were exceptional, incredibly professional and supplied top of the range panels and inverter at a very fair price.
Install was exceptional , well thought out and no shortcuts were taken.
Glad I got this MOB
I got three quotes. Solargain (Tom Liston) was the only one that responded in person and worked out what was the best solution for me based on my Electric usage over the last 12 months. He was very helpful with all the process of applying for the Solar system. When our Installation was deferred due to the Victorian lockdown he kept in touch and expedited it when he was able.
The installation team (Chris and Will) arrived when they said they would and got to work and didn't stop on a day of 34 degree heat. They were professional and thorough. Job well done on an awkward roof.
Affordable and fantastic service
Had a great experience. Fuss free and affordable. Exemplary customer service, over and above, arranged a temp hot water service until install date. Highly recommend.
Out of the three companies I received a quote from, Solargain were by far the most comprehensive, courteous and professional to deal with. Steven came on site and explained everything in detail, laying out my options and combinations.
I would definitely recommend this company
I was sold a 3kw system by a [Name Removed] from Solargain back in 2014 I was assured by [name removed] it would have a 10 year warranty on the Fronius inverter as this was a must have on my check list. On install I did not receive any warranty cards just a document stating a ten year warranty.
In the middle of 2020 I noticed my power bills increasing, the inverter was only producing 3 to 5 kw a day far from the 11 kw a day I should have been getting, on contacting Solargain for a inspection under warranty I was advised in an email from [Name ...
Great customer service and product installation
I found my experience with Solargain to be professional, courteous and responsive from first enquiry to finalising installation. There was a slight hiccup just pre-installation which was handled very promptly and professionally. I had every confidence in them.
New hot water service
Our new I Store is great is quiet and no shortage of hot water. Our energy bills will be considerably lower
Fantastic Company. Highly recommmend
Evo went above and beyond to provide excellent customer service. Even through sage 4 Covid restrictions in Victoria, the communication provided was always speedy and Evo went out of her way to ensure that the installers arrived as soon as restrictions in my area eased. The installers were great to deal with and knowledgeable of their product. I would not hesitate to recommend. Thank you once again.
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