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Solargain
4.4 from 568 reviews · View Statistics
Listing monitored by Solargain

Reviews

  • Value for Money
    1.0 (7)
  • Product Quality
    1.4 (7)
  • Return Claim MadeYes (1) · No (6)
  • Customer Service
    1.5 (8)
  • Warranty Claim MadeYes (8) · No
  • Purchase Price$7,145.00
  • Installation
    1.8 (5)
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Ssid
SsidSydney, NSW
  • Verified

Very poor customer service though the price is comparatively very high than competitors

published

Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Qcell
Warranty Claim MadeYes
Purchase Price$6,690.00
Solargain
SolargainSolargain
Ssid
Ssid
Solargain
SolargainSolargain
elsie
elsieperth
  • 3 reviews
  • 7 likes

Rubblish Aftersales Service

published

Rubbish aftersales service.
Solargain are chasing me for $202 for a callout fee despite continuing to tell me the fee would only be $160 and when I booked the callout not being able to tell me the sytem was out of waranty.

After not responding to my emails for a month Solargain finally told me my system is out of waranty.
Their tech told me the inverter on the unit they installed only ever produced 440 units and which Synergy shows only exported power for 6 months so it definitely failed during the warranty period.

In addition to the $202 they want $1000 for a "new" inverter........

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Solargain
SolargainSolargain
elsie
elsie
Solargain
SolargainSolargain

I can't believe the magnitude of issues I have experienced with Solargain - It is just a Nightmare!

published
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Customer Service
Installation
Incentivised Review No
System Size10.54 KW
Panel Purchased Fronius and Q-cells
Warranty Claim MadeYes
Purchase Price$7,600.00
Solargain
SolargainSolargain
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connorling
connorlingPerth, WA
  • 3 reviews
  • 1 like

Break every 1.5years, cost $222 to claim warranty of faulty unit

published

Have had solar gain installed in 2016, it broke in 2018, constantly reconnecting instead, got it replaced under warranty at no cost. It breaks again in 2020, called them for warranty, the lady wants me to pay $222 for them to come and look at it then have it replaced. Whole point of installing solar is to save money, it's gonna cost $222 every 1.5 years, more than what I saved from using solar. Don't recommend them

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain
connorling
connorling

The operator definitely said they have to come out to "do testing". Ask her to send me an email of what had said and she said she did but never received. What email do I send image to?

Solargain
SolargainSolargain

Hi Connor, please send the images to service.westcoast@solargain.com.au. We will be in contact once we have lodged the claim or if we require any further information. For your reference, your case number is #47457. Kind regards, Solargain.

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Girish
GirishPerth, WA
  • 3 reviews
  • 3 likes
  • Verified

Very poor after-sales warranty service

published

The NG booster supplied by the company Solargain has stopped working during the warranty period. They gave me an appointment for their technician to visit me after 3 days. And on the day of appointment, they called to say that they have re-scheduled my job after 3 days. This is in spite of the fact that I pleaded with them that my property is without the hot water for the past 7 days now. They just don't seem to care.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain
Toomas J.
Toomas J.Perth, WA

Terrible experience

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Solaredge Inverter 2500H and LG panels
Warranty Claim MadeYes
Solargain
SolargainSolargain
The D.
The D.
  • 5 reviews

Worst decision

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain

Hello, thank you for providing your feedback and apologies that you have not been satisified with your system performance. We have just sent you a private message for more information. Kind regards, Solargain.

The D.
The D.

Yes, I have received your message. My emails have been responded to also. In essence, out of warranty so not interested. Dodgy equipment from the start. A total con.

  • Verified

Careless Service

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain

Questions & Answers

Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

David
Davidasked

Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale

3 answers
Solargain
SolargainSolargain

Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.

Golly
Golly

David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Regards
Golly

Solargain
SolargainSolargain

Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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