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Solargain
4.4 from 578 reviews · View Statistics
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Listing monitored by Solargain

Reviews

  • Value for Money
    2.4 (32)
  • Product Quality
    2.2 (29)
  • Return Claim MadeYes (1) · No (29)
  • Customer Service
    1.6 (36)
  • Warranty Claim MadeYes (14) · No (21)
  • Purchase Price$6,640.77
  • Timeliness
    1.8 (9)
  • Job Satisfaction
    1.5 (8)
  • Rates and Fees
    2.0 (6)
  • Installation
    2.8 (29)
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No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
Solargain
SolargainSolargain
Deejinoz
DeejinozGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Took months just to do a PV service...

published
Customer Service
1/5
Timeliness
1/5
Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
1/5
Timeliness
3/5
Ali Y.
Ali Y.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Process of two parts. Good then bad.

published
Value for Money
5/5
Product Quality
4/5
Solargain
SolargainSolargain
Ali Y.
Ali Y.

Hello there. I’ve updated my review. Won’t be recommending Solargain to anyone.

Solargain
SolargainSolargain
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prsav
prsavPerth, WA
  • 3 reviews
  • 7 likes

Caution is advised!

published
Value for Money
2/5
Product Quality
3/5
Solargain
SolargainSolargain
Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
1/5
Trustworthiness
1/5
Solargain
SolargainSolargain
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Brad
BradHunter Region, NSW
  • 2 reviews
  • 1 like
  • Verified

Terrible

published
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Value for Money
3/5
Product Quality
2/5
Solargain
SolargainSolargain
Brad
Brad
Ashik
AshikSydney, NSW
  • Verified

Poor service before and after sales

published

I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.

Value for Money
2/5
Trustworthiness
2/5
Solargain
SolargainSolargain
johno
johnoFar North Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

do not use this supplier

published
Incentivised Review No
Solargain
SolargainSolargain
johno
johno
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Danielle
DaniellePerth, WA
  • 2 reviews
  • 5 likes

Don’t use solargain. Buyer beware.

published

Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.

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Value for Money
1/5
Product Quality
1/5
Solargain
SolargainSolargain
Danielle
Danielle
Solargain
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Ssid
SsidSydney, NSW
  • Verified

Very poor customer service though the price is comparatively very high than competitors

published

Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.

Value for Money
1/5
Product Quality
4/5
Solargain
SolargainSolargain
Ssid
Ssid
Solargain
SolargainSolargain
Sue H
Sue HWheatbelt, WA

Terrible after sales service!

published

Having just paid over $12,000 on a brand new product..Q Home from Solargain I am really disappointed with the after sales service...or rather lack of service! Although the installer did a good job, despite having never installed this product before, the technical communications with the inverter continues to be a problem that neither Solargain or QCell want to resolve! Very much over it now! Will never recommend either of these companies and will be heading to consumer protection!

Value for Money
3/5
Product Quality
2/5
Solargain
SolargainSolargain
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Checking hot water panels on a two storey home

published
Customer Service
3/5
Incentivised Review No
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Robert H
Robert HParkes 2600, ACT
  • 4 reviews
  • 10 likes

Agree with other reviews re poor after sale follow-up

published

Be wary of using Solargain in the ACT due to their use of some pretty ordinary sub-contractors to do the installation. Solargain are very professional on the sales side of things...good advice, good price and good organisation of the job. Unfortunately the wheels start to come off after that. Installation was very sloppy, didn't clean up properly, no explanation of how everything worked (I had to ask) and Solargain didn't want to know me when I sent them a detailed email outlining my concerns. My neighour has just used Solarhub for his installation - much more professional in every way and I regret my choice of supplier for solar.

Incentivised Review No
Solargain
SolargainSolargain

Hi Robert, We're sorry to hear of your experience. We have sent you a private message for more details so we can investigate this for you. Alternatively, please call us on 1300 73 93 55. Kind regards, Solargain.

Robert H
Robert H
Solargain
SolargainSolargain

Hi Robert. We have opened a private ticket to assist you with this case. If you could please forward your details to us through that channel it would be highly appreciated as we would like to investigate your case more thoroughly.

elsie
elsieperth
  • 3 reviews
  • 7 likes

Rubblish Aftersales Service

published

Rubbish aftersales service.
Solargain are chasing me for $202 for a callout fee despite continuing to tell me the fee would only be $160 and when I booked the callout not being able to tell me the sytem was out of waranty.

After not responding to my emails for a month Solargain finally told me my system is out of waranty.
Their tech told me the inverter on the unit they installed only ever produced 440 units and which Synergy shows only exported power for 6 months so it definitely failed during the warranty period.

In addition to the $202 they want $1000 for a "new" inverter........

Value for Money
1/5
Product Quality
1/5
Solargain
SolargainSolargain
elsie
elsie
Solargain
SolargainSolargain
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Questions & Answers

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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