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Solargain
4.4 from 599 reviews · View Statistics
See the Best Solar Panel Installers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    3.1 (42)
  • Product Quality
    3.3 (40)
  • Return Claim MadeYes · No (51)
  • Customer Service
    2.7 (46)
  • Warranty Claim MadeYes (10) · No (39)
  • Purchase Price$5,529.69
  • Timeliness
    2.6 (17)
  • Job Satisfaction
    2.9 (17)
  • Rates and Fees
    2.9 (14)
  • Installation
    3.6 (39)
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Leendert
LeendertGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Solar plant installation by Solargain

published

To whom it may concern. First class workmanship noted. Communication prior to the installation could be improved.
Happy with the solar plant . Phone application works well. Inspector also complimentary of the job done.
Thanks, Len

Value for Money
5/5
Product Quality
5/5
Trustworthiness
4/5
Customer Service
3/5
Timeliness
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Len. Thank you for the feedback and the review. We truly appreciate both. Kind regards, Solargain.

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Simon
SimonCanberra Central 2601, ACT

Solar gain installation

published

The installers were punctual and were very efficient. Unfortunately there was confusion about the layout of the solar panels on the roof and all on one side now. Hopefully works!

Timeliness
5/5
Job Satisfaction
4/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.66 KW
Panel Purchased Sunpower
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Simon. We're glad to hear that everything turned out for the best. Good to know you had a positive experience with the installers. If you ever need any assistance you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Alan Gorman
Alan GormanPerth, WA
  • 3 reviews

Installation went very well, but question sales on their knowledge.

published
Value for Money
3/5
Product Quality
4/5
Trustworthiness
3/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
4/5
Rates and Fees
3/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Huawei
Warranty Claim MadeNo
Purchase Price$9,680.00
Solargain
SolargainSolargain
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Angie
Angie
  • 2 reviews

Great support and promptness

published

Ordered solar panels and an iStore hot water system.

Was able to squeeze us in after our gas hot water system gave up the ghost, and installed the iStore within one days notice.

They were on top of letting me know when they could install them when lockdown lifted, and did so promptly.

Only downside was if it wasn’t for a tradie needing to take a photo the next day, he wouldn’t have noticed that a section hadn’t been silicone-ed, by the tradies who installed it.

Value for Money
4/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Panels-Trina. HWS-iStore
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Robyn
RobynMelbourne
  • 4 reviews
  • 4 likes
  • Verified

Solargain - No Gain Just Pain

published

Contacted Solargain to purchase a 10KW system and iStore Hot water service, (over $11K) Signed a quote in August under pressure to avoid a price rise, They went silent for 2 months, couldn't find ot what was happening, then they said all the prices are going up by 20-25% and would I like them re-quote, despite having signed a quote at an agreed price. Probably the most unprofessional Solar co I have ever experienced, impossible to speak to someone to find out what's happening, want to increase cost after you sign and treat you like a fool. They did the same thing to a friend I referred them to.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
System Size-38 KW
Panel Purchased No installed just quoted on Jinko / Fronius / iStore
Warranty Claim MadeNo
Purchase Price$0.00
Solargain
SolargainSolargain

Good Afternoon Robyn, Sorry to hear your experience with us has not been a good one, We take these reviews seriously. I have escalated this and someone will come back to you ASAP. Regards Solargain

Solargain
SolargainSolargain
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bakershill resident
bakershill residentWheatbelt, WA

Gone Solar - will it pay?

published

Solargain were great, good customer service. But, Western power weren't so good. It was a long wait (3 months) to have my system installed as it was only to have Western Power fail to approve the application in time. When they did, after the installation had been deferred they said they'd only approve it with a cap on the amount of power we can send back to the grid. So now I'm still consuming 78% of my power from Synergy and getting no return from what I'm sending to the grid.

Value for Money
3/5
Product Quality
4/5
Trustworthiness
3/5
Customer Service
3/5
Timeliness
1/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased huawei
Warranty Claim MadeNo
Purchase Price$6,500.00
Solargain
SolargainSolargain
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No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$9,000.00
Solargain
SolargainSolargain
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peroberts
perobertsCook 2614, ACT
  • 3 reviews
  • 1 like
  • Verified

A good experience overall.

published

The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Trina Vertex S 400W
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Rick
RickPerth
  • 2 reviews

Delivered as promised

published

Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.

Value for Money
4/5
Product Quality
4/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.2 KW
Panel Purchased Jinko Tiger / Enphase micro inverter
Warranty Claim MadeNo
Purchase Price$6,390.00
Solargain
SolargainSolargain

Hi Rick. We're very happy to hear that you're happy with the overall outcome. If you ever need any assistance with your system, we're more than happy to help. You can reach us on 1300 73 93 55. Kind regards, Solargain.

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good advice and service

published

Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results

Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
Purchase Price$5,000.00
Solargain
SolargainSolargain
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customer_first_namec
customer_first_namecSouth-Eastern Region, NSW
  • 2 reviews

Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.

published

The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Hanwha QCells
Warranty Claim MadeNo
Purchase Price$13,000.00
Solargain
SolargainSolargain

Hi. Thank you for taking the time to leave us your review and your suggestions. We're glad to hear that overall you were happy with your installation. If you ever have any questions you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Deejinoz
DeejinozGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Took months just to do a PV service...

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeNo
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Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
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Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Ashik
AshikSydney, NSW
  • Verified

Poor service before and after sales

published

I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.

Value for Money
2/5
Trustworthiness
2/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
2/5
Rates and Fees
2/5
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Panel Purchased trina and sungrow
Warranty Claim MadeYes
Purchase Price$6,750.00
Solargain
SolargainSolargain
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Page 1 of 3

Questions & Answers

RJ_SA
RJ_SAasked

I would like to know does Solargain install solar panels on 30-35 degree terracotta tile roofs (mine is up to 32-33 degrees). What about 35+ degree roofs (asking for a relative). Please advise if there is a limit to what Solargain can install.

1 answer
Solargain
SolargainSolargain

Hi Rick. Due to our installation and safety guidelines, our installers are unable to work on a roof of this pitch. Thank you for your question. Kind regards, Solargain.

Les Crilly
Les Crillyasked

Can I claim the current government rebate to install a battery to an existing system?

1 answer
Danny
Danny

Hi Les, I am not sure about the battery, but you can ring up Solargain and ask them.

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

2 answers
RJ_SA
RJ_SA

Hello
Have you heard anything back from Solargain? Also at what point did the installer come to tell you about your roof not being adequate, was it on the day of the scheduled install or before? Did you have to pay for the installers inspection at all? I hope you were able to sort things out and info on Solargain would be helpful.
Thank you

Solargain
SolargainSolargain

Hi Colin. We're very sorry we missed your question until now. Would you be able to contact us at sg.marketing@solargain.com.au so that we can find you in your database? Kind regards, Solargain.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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