Reviewer Photos & Videos
Solar plant installation by Solargain
To whom it may concern. First class workmanship noted. Communication prior to the installation could be improved.
Happy with the solar plant . Phone application works well. Inspector also complimentary of the job done.
Solar gain installation
The installers were punctual and were very efficient. Unfortunately there was confusion about the layout of the solar panels on the roof and all on one side now. Hopefully works!
Installation went very well, but question sales on their knowledge.
Fortunately, the installation went smoother than interface with sales team. Team that installed the panels led by team leader Ricky seemed to of done an excellent job, they arrived on time and left the site free from any debris involved in the installation. The hot water system was installed prior to panels and unfortunately I was not able to be on site but like the panels the site was left clean of any debris. Both panels and hot water system were connected electrical, to the Synergy power board and again everything seems to be operating with ...no clichés. My area of concern has been with information passed on from theSolarGain sales team, in the original contract details it was stated that installation generally occurred within 25 working days after acceptance of quote, in our case this was considerably longer. We requested that the synergy power supply fuse box be upgraded and were informed that SolarGain would approach Synergy to have the upgrade completed. We found it necessary to have the installation put back by 2 weeks, I emailed the sales department and got reply accepting the change and was informed that we would be advised of new installation date. In the same message I advised SolarGain that Synergy had yet to upgrade the fuse box. When I had not heard from SolarGain regarding new installation date I had to phone Sheldon about the issues identified above, after this I eventually got the new installation date and was told that there had been contact with Synergy regarding the upgrade. A few days prior to installation, 14th December, I was contacted by sales department regarding stock levels of panels that I had agreed to be installed and that their solution was to install a different panel from what I had agreed to on contract. When I said that this was not acceptable to stock levels me I was then advised that the same panels which were presumably on order would now cost me an additional $500 on arrival. I advised that I had signed the contract for a particular sized panel and was not prepared to accept their alternative and was prepared to cancel the contract if I was required to pay an additional $500. Ultimately the panels called up on the contract were eventually installed on the 14th December. The upgrade to the fuse box was carried out by the installation team contrary to what I was led to believe by the sales team. When Ricky was identifying what was to be installed I felt that the inverter could not be correct because I was led to believe that that what I was to be supplied had an LED screen identifying generation and usage of power. Ricky, who all through the process had been extremely helpful, advised that access to this information was via a link to the inverter company and could be read from either a laptop or mobile phone, and was never available directly of the inverter module.
Great support and promptness
Ordered solar panels and an iStore hot water system.
Was able to squeeze us in after our gas hot water system gave up the ghost, and installed the iStore within one days notice.
They were on top of letting me know when they could install them when lockdown lifted, and did so promptly.
Only downside was if it wasn’t for a tradie needing to take a photo the next day, he wouldn’t have noticed that a section hadn’t been silicone-ed, by the tradies who installed it.
Solargain - No Gain Just Pain
Contacted Solargain to purchase a 10KW system and iStore Hot water service, (over $11K) Signed a quote in August under pressure to avoid a price rise, They went silent for 2 months, couldn't find ot what was happening, then they said all the prices are going up by 20-25% and would I like them re-quote, despite having signed a quote at an agreed price. Probably the most unprofessional Solar co I have ever experienced, impossible to speak to someone to find out what's happening, want to increase cost after you sign and treat you like a fool. They did the same thing to a friend I referred them to.
Gone Solar - will it pay?
Solargain were great, good customer service. But, Western power weren't so good. It was a long wait (3 months) to have my system installed as it was only to have Western Power fail to approve the application in time. When they did, after the installation had been deferred they said they'd only approve it with a cap on the amount of power we can send back to the grid. So now I'm still consuming 78% of my power from Synergy and getting no return from what I'm sending to the grid.
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No after installation support
My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.
A good experience overall.
The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.
Delivered as promised
Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.
good advice and service
Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results
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Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.
The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.
Took months just to do a PV service...
Tried to book them to do a solar system health check but they kept sending incorrect quotes, and just generally not responding. Despite me sending them an email more than a week before the appointment, stating that unless I received a pro-forma invoice or quote, for the correct amount, I did't want to continue with the job, they still sent an engineer. This is also despite their Ts&Cs stating that, if I didn't pay the pro-forma invoice at least a full day prior to the appointment (which I didn't) the appointment would't go ahead (which it did!)...Only because I called them and got them to agree to send the corrected pro-forma invoice through, today, did I agree for their engineer to attend. We'll see if they deliver on yet another promise. However, the work is done and the ball is now in their court, as I haven't paid yet. I would be involving CAV at this point, if I had. Solargain have made what should be a very straight forward process unnecessarily difficult.
Incorrect estimation of plant output
Initially I was having a very good experience but when I finalised my installation with Solargain guys I realised that there is a shadow problem on my roof which was NOT told to me by your sales agent at the start. When I asked him about it, he said yes there is a shadow problem on your roof and I factored it in our estimation of yearly output from your system. Then I asked him again by sending the copy of quote that is it really true that you have factored in the loss due to shadow? When I asked this question over email he flipped and said, no...we have not, there will be additional 5% loss. Since I finaliased the installation I did not change it and continued with those guys. Now actually after using this system for 4+ months what I am getting from my plant is even lesser, so loss is more than 5%. This is not right and company like Solargain should have proper tools and equipment to estimate the plant output as close as possible so that customers can make the right decisions. I even asked this agent to your "Fisheye" but he said we don't use that. Very bad experience on this front. You have high prices for your system, you don't negotiate the price much on the promise of quality but at the very beginning you don't give right information and service
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The customer service support is terrible
That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.
Poor service before and after sales
I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.
Questions & Answers
I would like to know does Solargain install solar panels on 30-35 degree terracotta tile roofs (mine is up to 32-33 degrees). What about 35+ degree roofs (asking for a relative). Please advise if there is a limit to what Solargain can install.
Hi Rick. Due to our installation and safety guidelines, our installers are unable to work on a roof of this pitch. Thank you for your question. Kind regards, Solargain.
Can I claim the current government rebate to install a battery to an existing system?
Hi Les, I am not sure about the battery, but you can ring up Solargain and ask them.
I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.
I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.
Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.
It seems I am phoning up about this to see what is going on.
So decided to post in here in the hope that some one gets back to me.
Have you heard anything back from Solargain? Also at what point did the installer come to tell you about your roof not being adequate, was it on the day of the scheduled install or before? Did you have to pay for the installers inspection at all? I hope you were able to sort things out and info on Solargain would be helpful.
Hi Colin. We're very sorry we missed your question until now. Would you be able to contact us at email@example.com so that we can find you in your database? Kind regards, Solargain.
Get an answer from our members and Solargain representatives
|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
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